How to actually apply for Social Security child benefits without endless phone wait times?
I just found out my 16-year-old might qualify for Social Security child benefits now that I'm collecting retirement benefits. Got the letter from SSA last week explaining this, but it just says to contact them either by phone or visit a local office. Well, that's been a complete disaster! Called my local office yesterday - was on hold for 45 minutes before getting disconnected. Then tried the national number today and waited 3.5 HOURS only to get an agent who seemed rushed and barely answered my questions. The SSA website clearly states I can't apply for child benefits online, so I'm stuck in phone/office purgatory. Has anyone successfully navigated getting child benefits for teenagers? Any tips for actually making contact without wasting an entire day? I'm wondering if I should just camp outside the local office before they open, but with my back issues, standing in line for hours isn't ideal. Is there a secret time to call when wait times are shorter? Any advice would be so appreciated!
22 comments
Mohammed Khan
OMG the same thing happened to me!! Got the letter about my 17 yr old, tried calling for 2 weeks straight and always got disconnected or had to hang up because the wait was so long. Do they seriously expect people to sit on hold all day??
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Ella Russell
•It's absolutely ridiculous! Did you ever manage to get through? I can't believe in 2025 they still don't have a callback system in place.
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Gavin King
I went through this process last year with my 15-year-old son. Here's what worked for me: 1. Call your local office right when they open (usually 9am local time) 2. Have ALL documents ready: your child's birth certificate, Social Security card, and proof they're in school if over 16 3. If the phone doesn't work, go in person but arrive 30-45 minutes before they open The child benefit is definitely worth pursuing - my son gets about $1,425 monthly as an eligible child on my record. Remember benefits can continue until age 18 (or 19 if still in high school). The process itself is pretty straightforward once you actually speak to someone. They'll need to verify your relationship, get school information if they're 16+, and set up a direct deposit account for the payments.
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Ella Russell
•Thank you so much for the detailed advice! I'll try calling right at opening tomorrow. May I ask how long the entire process took from your first contact until your son received his first payment? And did they backpay from when you first became entitled or just from when you applied for him?
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Nathan Kim
Try claimyr.com - it worked for me when I was dealing with survivor benefits for my nephew. They connect you with a SS agent without the crazy wait times. Saved me a massive headache! They have a video showing how it works: https://youtu.be/Z-BRbJw3puU
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Mohammed Khan
•Wait really? Does it actually work? I'm desperate enough to try anything at this point
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Nathan Kim
•Yes, it worked great for me! I was skeptical too, but after being on hold for hours multiple times, I was willing to try. Got connected with an agent in about 15 minutes.
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Eleanor Foster
I think your mixing up SSI and regular Social Security benefits. SSI is for disabled kids and has income limits. Regular SS doesn't have that. my cousins kid got denied because they made to much money.
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Gavin King
•Actually, the OP is talking about auxiliary child benefits (sometimes called dependent benefits), not SSI. These are available to children of retired, disabled, or deceased workers who have earned Social Security benefits. They're different from SSI, which is needs-based. For auxiliary benefits, the parent must be entitled to Social Security retirement or disability, and the child must be under 18 (or under 19 if still in high school). There's no income test for the child, though there is a family maximum that can limit the total amount paid to a family.
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Lucas Turner
Honestly the ONLY way I ever got through was going in person right when they opened. Bring a folding chair if you have back issues - you might be waiting outside. It sucks but it was faster than the endless phone nightmare. Bring EVERY document you might possibly need: - Your ID - Your SS card - Child's birth certificate (original!) - Child's SS card - Child's school records - Your bank info for direct deposit - The letter they sent you THEY WILL FIND A REASON TO MAKE YOU COME BACK if you're missing ANYTHING. I had to go twice because I didn't bring proof my son lived with me. 🙄
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Ella Russell
•That's really good advice about bringing extra documentation. I wouldn't have thought about needing proof that he lives with me. Did you just bring mail addressed to him at your address or something more official?
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Kai Rivera
The child benefits program (officially called auxiliary benefits) is definitely worth pursuing. A few important points: 1. Your child can receive up to 50% of your full retirement benefit amount, but there's a family maximum that might reduce this somewhat 2. Benefits are payable to unmarried children under 18, or up to 19 if still in high school full-time 3. The application does require a phone call or office visit - there's no online option yet 4. If your child is 16 or older, they'll likely need Form SSA-1372 completed by their school 5. Benefits can be paid retroactively for up to 6 months from application date As for getting through, early morning on Wednesdays and Thursdays tend to have slightly shorter wait times in my experience helping clients. Avoid Mondays and the first week of any month if possible.
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Ella Russell
•Thank you for the detailed information! I had no idea about the potential 6-month retroactive payment. And the tip about Wednesdays and Thursdays is gold - I'll definitely try calling then. One question: does my son need to be present for the application process, or can I handle it myself since he's a minor?
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Kai Rivera
•Your son generally doesn't need to be present unless there are unusual circumstances. As his parent, you can complete the application on his behalf. However, bring documentation proving your relationship (birth certificate) and have his Social Security number ready. If he's 16 or older, you'll eventually need that school form (SSA-1372) completed, but that's usually done after the initial application.
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Anna Stewart
i went thru this last year and the whole thing was a NIGHTMARE!!!! waited 5 hours at the office only to be told i didnt have the right papers. then when i finally got everything done they only gave my daughter $843 a month even tho my neighbor's kid gets like $1200 for the same thing!!!!! the whole system is RIGGED and they make it hard on purpose so people give up!!!
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Kai Rivera
•The benefit amount for children varies because it's based on the parent's primary insurance amount (PIA). Each child can receive up to 50% of the parent's full retirement benefit, but there's a family maximum that can reduce this. Your neighbor likely had higher lifetime earnings or a different family situation. If you believe there's an error in your daughter's payment calculation, you can request an explanation from SSA.
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Mohammed Khan
When I finally got thru for my daughters benefits, the lady told me I should have applied right when I started getting my benefits! I lost out on 4 months of payments for her because I didn't know. So apply ASAP!!!
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Ella Russell
•Oh no, that's exactly what I'm worried about! I've been receiving benefits for 2 months already. I hope I haven't missed out on too much backpay for him.
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Gavin King
Quick update on my earlier comment - I forgot to mention that you should check if your local office allows appointments. Some offices now let you schedule them through the SSA website. It's hit or miss, but worth checking before you spend hours on hold or waiting in line.
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Ella Russell
•That's a great suggestion! I just checked and my local office does have an appointment request system. Just submitted a request - fingers crossed they get back to me soon. Thanks for the tip!
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Nathan Kim
I was in your exact situation two months ago with my 17-year-old daughter. After wasting days trying to get through on the phone, I tried that Claimyr service someone mentioned above. Got connected to an agent in about 20 minutes and had the whole application done in another 30. My daughter's first payment arrived about 3 weeks later. They backpaid from when I first got my benefits too!
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Eleanor Foster
•did they make u give them all your info? sounds sketch tbh
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