DAC benefits denied for my disabled son - told 'insufficient information' after SSA agent said no medical records needed
I'm at my wit's end trying to navigate this DAC (Disabled Adult Child) application process for my daughter who has been receiving SSI since she was 19 (now 42). When I became eligible for Social Security retirement in February, I applied for DAC benefits for her. Here's the frustrating part - during our initial phone interview in January, the SSA representative specifically told me, "Since your daughter has been on SSI for over 20 years, we can use her existing disability determination. New guidance just came out about this." When I questioned this and mentioned I thought we needed medical documentation, she insisted they didn't need any medical records and would rely on the SSI determination. Fast forward to today - her claim was DENIED. The letter states: "You failed to submit sufficient information to prove your claim." That's it! No specifics about what information was missing, whether it was medical or financial. I've completed the SSA-561-U2 reconsideration form, but I'm completely confused. The denial reason is so vague! I strongly suspect the agent gave us incorrect information about not needing medical records, but why wouldn't the denial letter just state "denied for medical reasons"? Has anyone dealt with a DAC denial like this? Will the reconsideration process tell us exactly what we need to submit? Any advice from those who've been through this?
18 comments
Yara Haddad
Unfortunately, what you experienced is increasingly common with SSA. The representative was incorrect about not needing medical documentation for DAC benefits. While they do sometimes use the existing SSI determination, it's not automatic, especially for long-term cases. The DAC program (formerly called CDB - Childhood Disability Benefits) requires proof that: 1. Your daughter became disabled before age 22 2. She remains disabled according to SSA's definition 3. You (the parent) are receiving Social Security retirement or disability OR are deceased The vague denial letter is typical bureaucratic language when required documentation wasn't submitted. During reconsideration, specifically state that you were advised no medical records were needed, and include: - Your daughter's complete medical history documentation - Evidence showing disability onset before age 22 - Any ongoing treatment records Request a face-to-face interview for the reconsideration if possible.
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Connor Murphy
•Thank you so much for this clear explanation! This makes so much more sense now. I'm gathering all her medical records from before she turned 22 (luckily I kept a lot of documentation). One quick follow-up - will the SSA contact us during reconsideration to tell us if anything specific is missing, or do we need to anticipate everything they might need?
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Keisha Robinson
I went through almost IDENTICAL situation last year with my brother!!! The phone rep told us we didn't need to submit any medical evidence because "the system already knows he's disabled from SSI" (his exact words). Guess what? DENIED for "insufficient information" too. Our reconsideration was approved though after we submitted: - All medical records from before he turned 22 - Letter from his long-term psychiatrist - School records showing special education services - Statement from me about his condition before 22 The MOST FRUSTRATING part was calling SSA to get clarification. I spent HOURS trying to reach someone. When I finally found Claimyr.com (https://youtu.be/Z-BRbJw3puU), I got through to SSA in 20 minutes instead of waiting for days. The agent I spoke with was helpful and specifically told me what was missing from our application. Don't give up! DAC benefits are so much better than SSI because of the Medicare coverage and higher payment amounts.
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Paolo Conti
•Thanks for sharing your experience! Did they backpay your brother from when you first applied or from when the reconsideration was approved? I'm worried about losing months of potential benefits during this process.
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Amina Sow
just wondering has your daughter been working at all during these years? reason i ask is i heard somewhere that if they have significant work history then they might not qualify for DAC even if they were on SSI. something about substantial gainful activity
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Connor Murphy
•No, she's never been able to work due to her condition. She's been completely dependent on SSI and lives with me. I don't think the SGA rules would apply in her case, but that's a good point to consider for others in similar situations.
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GalaxyGazer
SSA is a NIGHTMARE to deal with!!! My son was denied THREE TIMES for his DAC benefits even though he's been disabled since birth!! The whole system is designed to make you give up. Don't trust what ANY rep tells you over the phone - half of them don't know their own rules and the other half just want to get you off the line. The "insufficient information" excuse is their go-to when they're too lazy to actually review the case properly. I GUARANTEE they never even looked at your daughter's SSI file even though it's in their system. When you do reconsideration DEMAND a different examiner review the case and specifically state you were given incorrect information by SSA staff. If they deny again, get a disability attorney for the ALJ hearing level - they take cases on contingency.
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Oliver Wagner
•I agree the system can be frustrating, but I've found that most SSA employees genuinely try to help. Sometimes they're just overwhelmed with caseloads or working with outdated information. The key is documentation - write down the name and direct number of everyone you speak with, and follow up everything in writing.
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Natasha Kuznetsova
I process disability claims for a living (not for SSA). Here's what likely happened: The DAC program requires evidence that disability began before age 22. While your daughter has been on SSI for many years, the SSI file may not contain sufficient documentation about her condition prior to age 22, especially if she began receiving SSI at age 19. The rep who told you no medical records were needed was incorrect. There's no new policy allowing automatic approval based solely on SSI receipt. The "Continuity of Care" policy they might have been referencing only applies in very specific circumstances. For your reconsideration, focus on these three elements: 1. Medical evidence from before she turned 22 that clearly establishes disability 2. Continuous medical evidence showing ongoing disability (no significant gaps) 3. Current medical documentation confirming she remains disabled The good news: once approved, DAC benefits are significantly better than SSI - higher payment amounts, no asset limits, and Medicare coverage after 24 months.
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Connor Murphy
•This is incredibly helpful, thank you! I'm going to focus on getting her early records before age 22. We do have documentation from when she was first diagnosed at 16, so I'll start there. Is it worth mentioning in the reconsideration request that we were explicitly told not to submit medical records?
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Amina Sow
my cousins kid got denied for same reason but turned out they sent the paperwork to wrong address so ssa never got it maybe check if they had right mailing info for you
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Connor Murphy
•We did confirm they had the correct address, and the denial letter came to us without any problems. I'm pretty sure in our case it was the missing medical documentation that the agent told us we didn't need to provide.
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Paolo Conti
Random question but did your daughter get the letter or did you? My son is on SSI too and I'm his representative payee but sometimes they still send HIM stuff instead of me which makes no sense since he cant manage his own affairs!!
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GalaxyGazer
•This drives me CRAZY too! Even though I'm my daughter's legal guardian and rep payee, SSA still sends her notices directly. I had to get them to add a special note in the system that copies of ALL correspondence need to come to me too. Still doesn't work half the time! 🤬
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Oliver Wagner
When you submit the reconsideration, include a cover letter that clearly states: 1. You were specifically instructed by an SSA representative on [date] that medical records were not needed due to the long-term SSI status 2. You followed all instructions provided but were not told to submit medical documentation 3. You're now providing comprehensive medical history including: - Records establishing disability before age 22 - Continuous treatment records - Current medical status I'd also recommend trying to reach a supervisor at your local office to discuss the situation. The best way I've found to reach someone quickly at SSA is through Claimyr (claimyr.com). They've got a video showing how it works: https://youtu.be/Z-BRbJw3puU. This saved me days of frustration when dealing with my mother's benefits issues. The DAC benefit approval should be straightforward since your daughter has been on SSI so long, but you do need to provide the right documentation.
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Connor Murphy
•Thank you for the detailed advice! I've started drafting the cover letter with all these points. I'll check out that service too - reaching SSA has been nearly impossible. Last time I called, I was on hold for over 2 hours before getting disconnected.
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Keisha Robinson
Quick update on my brother's situation that I mentioned earlier - we finally got approved after reconsideration and the monthly payment is $1,675 compared to the $943 he was getting on SSI. Plus, no more stressing about the $2,000 asset limit! The Medicare will kick in soon too. Definitely worth fighting for!
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Connor Murphy
•That's wonderful news! And a really significant increase in benefits. This gives me hope. I'm going to keep pursuing this because the financial difference would be substantial for my daughter too.
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