Social Security DAC benefits nightmare - daughter marked as deceased while application pending for a year
I'm at my wit's end with SSA and don't know what to do next. In January 2025, I applied for Disabled Adult Child (DAC) benefits for my 35-year-old severely autistic daughter under my late husband's record (he was a veteran). The SSA rep took all our information, warned it could take up to a year to process because of reviewing all her medical records, and gave me paperwork to complete about her medical history since diagnosis. They scheduled a phone appointment for March. Then in February, complete disaster - SSA sent a letter saying my daughter was DECEASED! She is very much alive! This threw everything into chaos. It's taken over 6 months just to get them to correct this error, despite them acknowledging the mistake and apologizing. Meanwhile, it's now been a full year since we first applied, and I can't get anyone on the phone to check the status or even make an appointment. It took interventions from my congressional office AND the ombudsman's office PLUS two hearings just to get the deceased status corrected. My daughter has been on SSI for 33 years, but she has significant health issues not covered by Medicaid. I'm on survivor benefits myself (for over 10 years) after becoming disabled from a fall while caring for her. An SSA worker advised me to take survivor benefits instead of disability since my own work credits were limited. Any advice on what to do next? How do I push this DAC application forward after all this chaos?
24 comments


Giovanni Mancini
I'm so sorry you're going through this nightmare. This type of error (marking someone as deceased) is one of the most difficult to correct in the SSA system because it triggers so many automatic processes. The good news is that since you've already had congressional involvement and the error has been acknowledged, you're past the worst part. For the DAC benefits, here's what I recommend: 1. Request a formal status update in writing through certified mail to your local office 2. In your letter, reference the congressional case number and ombudsman involvement 3. Specifically request they assign a critical case flag due to the previous error 4. Ask for written confirmation of your daughter's current status in their system 5. Make sure to note how long it's been since the initial application date If you don't get a response within 15 business days, I'd go back to your congressional representative's office. They can often get updates much faster than individuals can.
0 coins
Amara Nnamani
•Thank you for these specific steps. I'll definitely send a certified letter tomorrow. Should I include copies of the previous correspondence showing they admitted the error? And what about a deadline - can I request they process it by a certain date since it's already been a year?
0 coins
NebulaNinja
my mom went thru something similar with my brother!!! SSA is THE WORST with these special needs cases. they declared him dead too when he was hospitalized for like 3 months. took forever to fix. keep bugging your congress person, thats the only way we got anywhere
0 coins
Amara Nnamani
•It's awful that this happened to your family too! Did your brother eventually get his benefits sorted out? The congressional office is getting tired of me calling, but I guess I need to be persistent.
0 coins
Fatima Al-Suwaidi
The "deceased" error is unfortunately more common than you'd think. I've worked with several families who've faced this exact nightmare. What complicates your situation is that you're dealing with both the error correction AND waiting for a DAC determination. At this point, I'd recommend requesting a formal "critical case review" - this is different from standard processing. Call your local office and specifically use the phrase "dire need situation" and request to speak with the office manager or assistant manager. Explain that the application has been pending for over 12 months AND had a major systems error that required congressional intervention. Also, since your daughter has been on SSI for 33 years, the DAC benefit determination should be straightforward since her disability is already established. The main hold-up is likely calculating the proper benefit amount based on your deceased husband's record.
0 coins
Amara Nnamani
•Thank you for this advice. I've been calling the local office for weeks with no luck getting through. Is there any way to request a "critical case review" in writing? And yes, her disability is well-established, so I don't understand why this is taking so long.
0 coins
Dylan Mitchell
I cant believe they told you your daughter was dead!!!! SSA is COMPLETELY incompetant in my experience. My dad had something similar happen and nothing ever got fixed until he died for real! Im sorry but you have to SCREAM at them sometimes just to get them to do there jobs!!!
0 coins
Sofia Morales
•Screaming at SSA employees won't help and might actually make things worse. These errors are typically system issues, not individual employee mistakes. The best approach is still working through official channels like congressional offices and submitting written requests that create a paper trail.
0 coins
Dmitry Popov
Hey there - I went through a similar nightmare trying to reach SSA for 3 months straight about my disability review. I finally used a service called Claimyr (claimyr.com) that got me through to an actual SSA agent in under 2 hours after weeks of trying. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU Since you've already got congressional involvement, having a direct conversation with SSA might help push things forward. Getting someone on the phone is half the battle with them these days.
0 coins
Ava Garcia
•I've used Claimyr too - it works but I'm curious if they helped resolve your issue or just connected you? I'm wondering if it's worth it for a complex case like OP's that's already been going on for a year.
0 coins
Dmitry Popov
•They just connected me, but that was exactly what I needed. I was able to speak directly with someone who could see my file and tell me exactly what was happening. For the OP, getting someone on the phone who can see the current status might really help, especially after all the confusion with the deceased status error.
0 coins
Sofia Morales
I'm a former SSA employee, and your case should definitely be escalated as a critical case. The DAC benefits are particularly complicated because they involve multiple systems - your deceased husband's record, your daughter's SSI record, and the disability determination. What's likely happening is that the incorrect death entry created a "broken link" in their system that's still causing problems. Here's what I suggest: 1. Contact your local office again, but this time ask specifically for a "Technical Expert" who handles DAC claims 2. Request a "MYSSA inquiry" which is an internal review of stalled cases 3. Ask if your case has been assigned to a specific Claims Specialist and request their direct contact information 4. If they say they can't give you that info, ask for the Office Manager and request a callback within 48 hours If the application has been pending over 12 months with an acknowledged system error, they should be able to expedite processing. Also, confirm they have the correct contact information for you in the system.
0 coins
Amara Nnamani
•Thank you for this insider knowledge! I had no idea about asking for a "Technical Expert" or requesting a "MYSSA inquiry." I'll definitely use these specific terms. Also, is there any way to check if they still have her incorrectly marked as deceased in some part of their system? I'm worried that's what's causing the continued delay.
0 coins
NebulaNinja
has ur daughter been seen by SSA doctors yet for DAC? my cousin had to do that even tho he was already getting SSI. took forever and they asked for the same records like 3 times its so stupid
0 coins
Amara Nnamani
•No, they haven't scheduled any medical exam, which is strange since she's been on SSI for decades with the same condition. I provided all her medical records from her specialists, but I haven't heard anything about them requesting more or scheduling an exam. Should I ask about this specifically?
0 coins
Giovanni Mancini
Something I just thought of - check to make sure your daughter's Medicare/Medicaid status is correct. If she was erroneously marked as deceased, her health insurance might have been terminated and never reinstated. That could be causing additional problems with her DAC application. Also, since your daughter has been on SSI for many years, the switch to DAC benefits should be handled as a "conversion" rather than a brand new disability determination. The main review should be establishing relationship to the wage earner (your late husband) and calculating the correct benefit amount, not reevaluating her disability status. Given the complexity, I would recommend putting everything in writing going forward - keep copies of all correspondence and send everything via certified mail. This creates a paper trail that can be very helpful if you need further congressional intervention.
0 coins
Amara Nnamani
•You're absolutely right - I should check her Medicaid status! I haven't had any issues using her card, but I should verify everything is correct. And thank you for explaining that this should be a "conversion" - the SSA rep never mentioned that term. I'll definitely use that language in my follow-up requests.
0 coins
Dylan Mitchell
do you have copies of the death error correction? make sure to bring those EVERY TIME you talk to anyone at SSA cause they will try to say it never happened!!!! happened to my uncle and they kept saying there was no record of the mistake!!!!
0 coins
Amara Nnamani
•Yes, thankfully I kept copies of everything, including their letter acknowledging the error. Good reminder to bring those documents every time I interact with them. I'm so frustrated that these kinds of mistakes seem to happen regularly.
0 coins
Sofia Morales
Just to follow up on my earlier comment - I wanted to clarify that DAC benefits can actually be substantially higher than SSI in most cases, so continuing to pursue this is definitely worthwhile. The monthly benefit will be based on your deceased husband's earning record, and unlike SSI, DAC benefits aren't reduced by other income or resources. Plus, after 24 months on DAC, your daughter would qualify for Medicare in addition to her Medicaid. One thing to check: has your daughter ever worked? Even minimal work can sometimes complicate DAC claims if SSA needs to determine if she's engaged in Substantial Gainful Activity (SGA). If she has never worked, make sure you emphasize this point to help streamline the determination.
0 coins
Amara Nnamani
•This is really helpful information. No, my daughter has never worked - her autism is too severe. I'll definitely emphasize this fact. The potential for higher benefits and Medicare coverage is exactly why I've been pursuing the DAC benefits so persistently. Her medical needs are significant, and the extra coverage would be life-changing.
0 coins
Ava Garcia
I've been through this exact nightmare with my brother. The DAC benefits are worth fighting for though. Have you followed up with the congressional office recently? They can request something called a "congressional inquiry status report" which forces SSA to provide updates. In our case, we found out the application was just sitting on someone's desk for MONTHS with no action. Also, don't forget to ask about retroactive benefits. Since your application has been pending for a year, they should backpay from the application date. Make sure they don't try to reset the clock because of their error!
0 coins
Amara Nnamani
•Thank you for mentioning backpay! I hadn't even thought about them potentially resetting the clock. I'll definitely bring this up in my next congressional inquiry. My rep's office said they'd check again in a month, but maybe I should ask them to follow up sooner.
0 coins
Evelyn Kelly
I'm so sorry you're dealing with this bureaucratic nightmare. As someone who works with disability advocates, I've seen the "deceased" error cause massive delays because it corrupts multiple database entries that need to be manually corrected across different SSA systems. A few additional suggestions beyond what others have mentioned: 1. Request a "case summary printout" from SSA showing all actions taken on your daughter's file since the original application. This will help you identify where exactly the process stalled. 2. Ask specifically if the DAC application is in "pending status" or if it needs to be resubmitted due to the death record error. Sometimes these errors require starting over completely. 3. Contact your state's Protection & Advocacy organization - they specialize in disability rights and often have direct contacts within SSA who can expedite complex cases like yours. 4. Document everything with timestamps. Create a log of every phone call, letter, and interaction. This becomes crucial evidence if you need to escalate further. The fact that your daughter has 33 years of established SSI history should work in your favor - there's no question about her disability status. The holdup is likely purely administrative at this point. Hang in there. These cases do eventually get resolved, especially with congressional pressure.
0 coins