One more important reason to maintain access: fraud prevention. By regularly checking your account, you can make sure no one has attempted to change your payment information. Unfortunately, Social Security fraud targeting seniors is increasingly common. The online account lets you verify that everything is still set up correctly and no unauthorized changes have been made.

As someone who works with seniors on tech issues, I'd strongly recommend restoring his access. One thing I haven't seen mentioned yet is that having online access becomes crucial if he ever needs to appeal a decision or report changes in circumstances. The portal also lets you track the status of any requests or applications in real-time. For the recovery process, I'd suggest calling SSA early in the morning (around 8 AM) when wait times are typically shorter. If that doesn't work, the in-person office visit is definitely your best bet. Bring multiple forms of ID and any documentation related to his benefits. They can usually reset everything on the spot and help set up new security questions he'll actually remember. The peace of mind alone is worth it - especially given how difficult it can be to resolve issues without account access!

Pro tip: if you can't get through online, try calling your local SSA office instead of the main number. Sometimes they can help you over the phone or set up an in-person appointment if needed. Google 'SSA field office locator' to find the closest one to you.

I had this exact same issue a few months ago! It turned out my account had some kind of verification flag that was causing the loop. What finally worked for me was calling the SSA technical support line (1-800-772-1213) and specifically asking to speak to someone in the "online services" department. They were able to reset something on their end that fixed the login issue immediately. The whole call took about 30 minutes once I got through. Definitely mention that you've already tried different browsers and clearing cache - that shows you've done the basic troubleshooting steps.

When my wife hit FRA last year they suddenly DECREASED her survivor benefit without ANY WARNING!!! Said something about the 'family maximum' we never heard about before. And they gave us a $5,700 OVERPAYMENT notice!!! The whole system is DESIGNED to confuse people!!

I had a similar experience with SSA reps making changes I didn't request! When I called to update my address last year, they somehow also changed my withholding elections without me asking. It took three more calls to get it sorted out. For your situation, definitely call back and be very specific about what you want. I've found it helps to ask them to repeat back exactly what changes they're making before they process anything. Also, consider calling early in the morning (like right at 8 AM) - the wait times are usually shorter then. The good news is that direct deposit changes are usually pretty straightforward to fix once you get through to someone who knows what they're doing. Just be persistent!

Thank you all for the helpful information! I think I understand the situation better now. My husband would still likely benefit from the spousal boost even with filing early, but: 1. He can't receive ANY spousal benefits until I file at my FRA 2. He needs to explicitly request spousal benefits when applying 3. He'll get his own reduced benefit PLUS potentially an additional amount to reach the reduced spousal benefit level I think we need to run some calculations and possibly consult with SSA directly before making our final decision. I appreciate everyone sharing their experiences and knowledge!

Just wanted to add one important point that might help with your planning - you mentioned your husband is planning to retire at 65, but remember that he doesn't have to file for Social Security benefits just because he retires from work! If you have other sources of income (401k, savings, etc.) to bridge the gap, he could potentially retire at 65 but delay filing for SS until you claim at your FRA. That way he'd avoid the early filing reduction on both his own benefit AND any spousal benefits. Of course, this only works if you can afford to wait, but it's worth considering since the financial impact of those reductions lasts for life. The break-even analysis between claiming early vs. waiting can be tricky, especially when spousal benefits are involved.

Quick update - I called SSA yesterday using the Claimyr service I mentioned and got through in about 20 minutes. The agent confirmed that with the WEP/GPO repeal, you'll receive the higher of either your own benefit or the spousal benefit automatically. In my case, even though my own benefit was lower than 50% of my spouse's PIA, they still calculated and compared both options before determining which to pay me.

I'm in a very similar situation - CSRS retiree at 66, spouse already collecting SS, and I've been waiting for the WEP/GPO repeal to file. Reading through all these responses, I think I'll go with the hybrid approach: apply online first to establish that protective filing date, then use one of these callback services to speak with someone knowledgeable about the calculations. One thing I'm curious about - for those who've already gone through this process post-repeal, how long did it take from application to first payment? I know they say 3-5 months typically, but with all the CSRS folks applying after the repeal, I'm wondering if there are delays. Also, Christopher, make sure you have your W-2s from your federal employment years handy. Even though they shouldn't need them with the repeal, some agents still ask for documentation showing your covered earnings under Social Security during any non-CSRS employment you might have had.