Social Security Administration

Can't reach Social Security Administration? Claimyr connects you to a live SSA agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



Fox KTVUABC 7CBSSan Francisco Chronicle

Using Claimyr will:

  • Connect you to a human agent at the SSA
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the SSA drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I just wanted to jump in and share my experience since I literally went through this exact process last week! Like so many of you, I was absolutely terrified about my original marriage certificate from 1990 - it felt like holding a piece of irreplaceable family history. I followed the advice I'd seen in similar discussions: started my application online but stopped before submitting documents, then called my local SSA office right at 9 AM (took 3 tries but got through!). The scheduler was so understanding when I explained my concerns about my original documents. At my appointment, I brought my marriage certificate, birth certificate, and ID, plus photocopies as backup. The whole process took maybe 12 minutes! The representative was incredibly professional - she showed me exactly what she was doing as she scanned each document, explained that everything was immediately uploaded to my file, and handed my originals back right away. She even said "I completely understand your concern - we handle precious documents like these every single day." My spousal benefits were approved within a week and I just received my first payment yesterday! Walking out of that office with all my original documents safely in hand was such an incredible relief. For anyone still hesitating because of document anxiety - the in-person route is absolutely the way to go. Don't let fear of losing your marriage certificate delay benefits you've earned!

0 coins

PrinceJoe

Thank you so much for sharing your recent experience! As someone who's new to this community and has been following this entire thread, hearing that you literally just went through this process successfully last week is incredibly reassuring. The fact that your appointment only took 12 minutes and the representative was so understanding about precious documents really puts my mind at ease. I love that she acknowledged handling precious documents like these every single day - it shows they really do understand our concerns aren't unreasonable! Your quick approval timeline (within a week) is also really encouraging. Like so many others here, I've been putting off my spousal benefits application for months due to anxiety over my original marriage certificate from 1985, but reading all these consistent positive experiences has finally given me the confidence to move forward. I'm definitely going to follow the same approach - start online but schedule an in-person appointment for the documents. Thank you for proving once again that this process is so much more manageable than we've all been imagining!

0 coins

I'm so grateful I found this discussion! I've been dealing with the exact same anxiety about my original marriage certificate from 1983 - it's literally the only official copy we have and the thought of losing it has kept me awake at night. My husband started collecting his Social Security last fall, but I've been paralyzed by fear about the document requirements. Reading through everyone's experiences here has been such a relief! The consistency in all these stories about the in-person appointments is incredible - multiple people confirming that SSA staff scan documents while you wait and return them immediately has completely changed my perspective. I had no idea this was even possible! I was convinced I'd have to mail the original and risk losing it forever. What really stands out to me is how understanding the SSA representatives seem to be about these concerns. It makes total sense that they deal with this worry constantly, especially for those of us with marriage certificates from the 80s when getting replacements wasn't as easy as it is today. I'm definitely going to follow the advice here: start my online application tonight and call my local office tomorrow morning right at 9 AM to schedule an in-person appointment. After reading @0cb5ff258ff5's recent experience where the whole appointment only took 12 minutes and they got their first payment within a week, I feel so much more confident about moving forward. Thank you to everyone who shared their stories - this community has transformed months of paralyzing worry into a clear action plan. I can't wait to finally get this done and stop losing sleep over it!

0 coins

As a newcomer to this community and Social Security policies, I want to echo what so many others have said - this thread has been absolutely enlightening! Like @636c4a2971ed, I initially had the completely wrong understanding of the WEP/GPO elimination. I thought it was about giving Social Security benefits to people who had never paid into the system, but now I realize it's actually about stopping unfair penalties against people who worked in both SS-covered and non-covered jobs throughout their careers. The personal stories shared here really opened my eyes to the human impact of these policies. Hearing about @185b7cc3e99e's husband losing $750 per month despite paying into Social Security for 20 years, or @0102a303a458's wife receiving almost nothing from her SS contributions because of her teaching pension - these examples show how the old system was genuinely unfair to people who played by the rules but happened to have diverse work histories. What surprised me most was learning that so many government positions (teachers, firefighters, police officers in certain states) don't pay into Social Security at all. I had no idea this existed! The technical explanations from @701b0c41f1c8, @d4ba18f09350, and others about the differences between WEP (affecting your own benefits) and GPO (affecting spousal/survivor benefits) were incredibly helpful for understanding how these penalties actually worked. While the 5-year gradual phase-out means people won't see immediate full relief, it seems like a fiscally responsible approach to fixing what was clearly a broken system. This discussion has shown me how important it is for newcomers like us to engage with these communities to truly understand complex policy changes. Thank you to everyone who shared their knowledge and experiences!

0 coins

@69262579542e Thank you for that excellent summary! As another complete newcomer to Social Security policy, I found myself nodding along to every point you made. Like you, @636c4a2971ed, and so many others in this thread, I came in with totally backwards assumptions about who this law helps. The transformation in my understanding from reading everyone's explanations and real-world experiences has been remarkable. What really struck me was how @f59779e06f95's brother-in-law example helped illustrate that this isn't about handouts - it's about people who legitimately earned benefits from multiple systems but were being penalized for their diverse work history. The technical breakdowns from @701b0c41f1c8 and @d4ba18f09350 were crucial for understanding the mechanics, but the personal stories gave it real meaning. I'm grateful to this community for being so patient with newcomers and creating such an educational discussion. It's amazing how complex these policies are and how many people have been quietly affected for years without most of us even knowing these rules existed!

0 coins

As a newcomer to this community, I want to thank everyone for such an incredibly educational discussion! Like @636c4a2971ed, I initially came into this topic with a fundamental misunderstanding of who the WEP/GPO elimination actually helps. I was under the impression that this law was somehow giving Social Security benefits to people who had never contributed to the system, but reading through all the explanations and personal experiences here has completely transformed my understanding. The real-world examples shared by community members really drove home how unfair the old system was. Stories like @185b7cc3e99e's husband losing $750/month despite 20 years of SS contributions, @0102a303a458's wife getting almost nothing from her SS payments because of her teaching pension, and @f59779e06f95's brother-in-law having 60% of his benefits slashed - these aren't abstract policy issues, they're real financial hardships affecting people who worked hard and followed the rules but happened to have careers spanning both SS-covered and non-covered employment. I had no idea that so many government positions (teachers, firefighters, police officers in certain states) operate under separate pension systems that don't pay into Social Security. The technical explanations from @701b0c41f1c8 and @d4ba18f09350 about the differences between WEP and GPO were invaluable for understanding how these penalties actually functioned. While the gradual 5-year phase-out means affected individuals won't see immediate full relief, it seems like a reasonable approach to correcting what was clearly an unjust system. This discussion has shown me the importance of engaging with knowledgeable communities like this one to truly understand complex policy changes. Thank you all for being so welcoming and patient with newcomers trying to learn about these crucial issues!

0 coins

@74af40696739 As yet another newcomer to this community and Social Security policy, I want to add my voice to this amazing discussion! Your summary perfectly captures the learning journey so many of us have experienced in this thread. Like you, @636c4a2971ed, and countless others here, I started with completely wrong assumptions about the WEP/GPO elimination. The idea that this was somehow giving "free" benefits to people who never contributed was my initial thought too, but the patient explanations and real experiences shared here have been incredibly eye-opening. What really got to me was @5405fa7ab1d2's story about his aunt losing almost all her survivor benefits despite paying taxes from other jobs - that's just devastating and shows how broken the old system was. The technical clarity from @701b0c41f1c8, @d4ba18f09350, and @84cb4d902c2e helped me understand the mechanics, while the personal stories gave it human meaning. I'm amazed at how many dedicated public servants like teachers, firefighters, and police officers have been quietly dealing with these unfair penalties for years. This community's willingness to educate newcomers and share personal experiences makes complex policy changes so much more understandable. Thank you all for such a welcoming and informative discussion!

0 coins

As someone who just went through a similar situation, I wanted to share my experience. I worked 8 years in state government (non-covered) and had the same concern about those zero years on my SSA statement. What I learned is that you're absolutely right to be thinking about this early - those zeros are permanent and normal, but the real impact comes from WEP if you eventually collect both a government pension and Social Security benefits. One thing that helped me was using the SSA's WEP calculator online to estimate my future benefit reduction based on different scenarios. Since you have 15 years of covered work already, you're in better shape than many people - but if you stay in government work much longer, you might want to consider occasional side work or consulting that pays into Social Security to build up more substantial earnings years. Also, keep excellent records of all your government employment and pension contributions. When you do apply for Social Security later, having clear documentation of your non-covered work history can help avoid delays or confusion in the application process. The SSA will need to know about your government pension to apply WEP correctly.

0 coins

This is really helpful advice! I didn't know about the SSA's WEP calculator - I'll definitely check that out. Your point about keeping detailed records makes a lot of sense too. I've been pretty good about saving my pay stubs, but I hadn't thought about how important they might be for the Social Security application process later. Do you remember if the WEP calculator was pretty accurate compared to your actual experience, or should I take those estimates with a grain of salt? Also, when you mention "occasional side work," what kinds of things worked best for meeting that substantial earnings threshold without conflicting with government employment rules?

0 coins

As someone who works in HR for a state agency, I see this question come up frequently with new hires. You're absolutely correct that those years will show as $0 - this is how the system is designed to work. The Social Security Administration only tracks earnings where FICA taxes were paid, so non-covered employment (like most state/local government jobs) will always appear as zero earnings regardless of your actual salary. One important thing to keep in mind is that when you eventually apply for Social Security benefits, you'll need to provide documentation of your government pension to SSA. They use this information to determine if WEP applies to your case. I always recommend that employees keep copies of their annual pension statements and employment records, as this documentation can be crucial decades later. Also, don't let those zero years discourage you from checking your Social Security statement regularly. It's still important to verify that your covered employment years are being recorded correctly, and that there are no errors in your earnings history from your previous 15 years of covered work. Catching and correcting errors early is much easier than trying to fix them at retirement.

0 coins

I'm just starting my career in government work and this thread has been so educational! Your advice about keeping records is spot on. I'm wondering - since I'm early in my government career, would you recommend I also keep track of any changes to WEP/GPO rules over time? I've heard there's been some talk in Congress about reforming or repealing these provisions. Should newer government employees be planning based on current rules, or is there a realistic chance these could change before we retire? I want to make sure I'm not over-planning for something that might not even exist in 30+ years, but I also don't want to be caught off guard if the rules stay the same.

0 coins

Great question about record keeping! From my experience, I'd recommend both digital and physical copies if possible. For employment records, definitely keep your annual pension statements, but also your final pay stub from each year and your W-2s from government employment (even though they won't show SS wages). The W-2s can be helpful proof of your government employment dates and earnings. For organization, I suggest creating a simple folder system by year - either physical or digital. Many employees scan everything and keep it in cloud storage as backup. The key is having documentation that clearly shows your employment dates, earnings, and pension participation for each year of government service. When it comes to potential WEP/GPO changes, I always tell employees to plan based on current law but stay informed about proposed legislation. While there have been various reform proposals over the years, it's impossible to predict what will actually pass. Better to be prepared for current rules and be pleasantly surprised if things improve than to be caught off guard.

0 coins

To answer your most recent question: Yes, you will receive an award letter in the mail after you apply that will show your exact benefit amount and how it was calculated. This typically arrives 2-4 weeks after your application is processed. The letter will show your PIA (Primary Insurance Amount), any delayed retirement credits, and your final monthly benefit amount. If you see any discrepancies or have questions about the calculation, you can call SSA for clarification after receiving this letter. I would recommend keeping this letter in a safe place for future reference since it contains the official record of your benefit calculation.

0 coins

Perfect - I'll make sure to watch for that letter and compare it to what I'm told on the phone. I'm going to try calling next week (a month before my birthday). Thank you for all the help everyone!

0 coins

Mei Liu

Just wanted to add - make sure you have all your documentation ready when you call! I'd recommend having your Social Security card, recent tax returns (especially if you've had 1099 income), and any previous benefit statements you can find. Also, if you do end up having trouble getting through on the phone, try calling right at 7 AM when they open - that's usually the best time to avoid the worst wait times. Tuesday through Thursday tend to be less busy than Mondays and Fridays. Good luck with your switch! It sounds like you made a smart decision waiting until 70 to maximize your benefits.

0 coins

Great advice about having documentation ready! I'm new to this whole process and hadn't thought about gathering my tax returns. Since I've been doing 1099 work, should I also have my quarterly earnings reports handy? And does it matter if some of my recent earnings haven't been reported to SSA yet - like if I just filed my 2024 taxes?

0 coins

I'm new to this community but wanted to share my recent experience that's almost identical to yours! I just started receiving Social Security retirement benefits last month and got a mysterious $85 deposit about 10 days before my first regular check arrived. Like you, I was completely puzzled and worried it might be an error that SSA would want back later. After reading through all these incredibly helpful responses, it's clear this is just SSA's standard way of handling partial month payments for new beneficiaries - they just do a terrible job of explaining it! What really strikes me is how universal this experience seems to be, yet there's virtually no information about it on SSA's website or in their materials. I spent hours googling and found nothing useful until I discovered this thread. It's honestly frustrating that something so routine isn't better communicated upfront. Thank you to everyone who shared their experiences and explanations - this discussion has been far more informative than anything I could get from official SSA sources. It's such a relief to know this is completely normal and that we can keep the money without worry!

0 coins

Welcome to the community, Andre! Your $85 payment experience is so reassuring to read about - it's amazing how consistent these amounts are when people apply around similar timeframes. I'm also new here and have been blown away by how much more helpful this community discussion has been compared to any official SSA resource. Like you said, it's really frustrating that something this routine isn't explained anywhere in their materials or on their website. I probably would have saved myself days of worry if I'd found this thread earlier! It's great to see so many newcomers sharing their experiences here - it really shows how common this confusion is and how much SSA needs to improve their communication about these partial payments. Thanks for adding your story to the mix!

0 coins

I'm new to this community and just went through this exact same experience! I received an unexpected $78 payment from SSA about two weeks before my first regular retirement check was scheduled to arrive. Like so many others here, I was completely confused and spent way too much time worrying it was some kind of mistake that would need to be repaid later. Reading through all these responses has been incredibly reassuring - it's clear that these mysterious partial payments are just SSA's standard (but very poorly communicated) way of handling the transition to retirement benefits. What really bothers me is how routine this seems to be, yet there's absolutely no explanation provided with the payment or in any of their materials. I actually created my MySocialSecurity account specifically to try to figure out what this payment was, but like others mentioned, it just showed up as a generic "Social Security benefit" with no additional details. This thread has been more informative than hours of searching SSA's website or waiting on hold! Thank you to everyone who shared their experiences - it's such a relief to know this is completely normal and we don't need to worry about unexpected repayment demands later.

0 coins

Welcome to the community, Luca! Your experience with the $78 payment is so similar to what many of us newcomers have gone through - it's really validating to see how consistent this pattern is across different people's experiences. I'm also relatively new here and was amazed at how much more useful this single thread has been compared to all the official SSA resources combined! Like you, I also tried using MySocialSecurity to get answers but found the generic descriptions completely unhelpful. It's honestly shocking that SSA has this systematic process for partial payments but provides zero explanation about what they are or why they're sent. Reading everyone's stories here has been such a relief - knowing that these mystery deposits are completely normal and legitimate really takes the stress out of the whole experience. Thanks for sharing your story and adding to this incredibly helpful discussion!

0 coins

Prev1...243244245246247...836Next