TWC payment request confusion - reporting wages when pay is held back for 2 weeks
I started a new warehouse job on Monday but I'm confused about how to report this on my TWC payment request. The company holds back 2 weeks of pay (I won't get my first check until May 30th), and when I try to do my payment request, it asks me to "put down how much you earned for the week you worked." The problem is I technically earned money but haven't been paid yet and won't get paid for these first 2 weeks until I eventually leave the job. Do I report these wages now even though I haven't received any money? Or do I wait until I actually get paid? I've tried calling TWC but it's literally impossible to get through to anyone. Really stressing because I don't want to mess this up and get accused of fraud or have to repay benefits later. Has anyone dealt with this situation before?
23 comments


Dylan Wright
You need to report the wages for the week you WORKED, not when you got paid. TWC goes by when you earned the money, not when it hits your bank account. So if you worked this week, report those hours/wages on this week's payment request, even if your actual paycheck won't come for another 2+ weeks. This is one of the most common mistakes people make with unemployment. If you don't report accurately, TWC might determine you were overpaid benefits and demand repayment later.
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Fatima Al-Farsi
•That makes sense, but I don't even know exactly how much I earned yet. Should I just estimate based on my hourly rate and hours worked?
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Sofia Torres
omg i had this EXACT same issue last year!! its so confusing right?? you def report when u worked not when u get paid. twc doesnt care about ur payday schedule they just want to know which weeks u actually worked
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Fatima Al-Farsi
•Thanks for confirming! Did you have any issues with them after you reported it this way?
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Sofia Torres
•nope! as long as u report the hours accurately ur good. just keep track of everything in case they ask questions later
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GalacticGuardian
You absolutely report wages when earned, not when paid. Ask your supervisor for a copy of your timesheet or hours worked so you can calculate your gross wages (before any deductions) to report to TWC. If you can't get the exact amount, make a reasonable estimate based on your hourly rate × hours worked. Keep documentation of your calculations in case TWC has questions later. It's always better to slightly overestimate than underestimate if you're unsure. And remember - this might reduce or eliminate your benefits for the week, depending on how much you earned, but that's normal when transitioning back to work.
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Fatima Al-Farsi
•Thank you! I worked 32 hours at $16.50/hr so I guess that would be $528 gross. I'll report that amount even though I won't see that money for weeks.
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Dmitry Smirnov
The TWC system is SO BROKEN!! I went thru this same nightmare and then got hit with an overpayment notice 6 months later because I reported my wages when I got PAID not when I WORKED. They wanted $2,700 back!!! Had to set up a payment plan and everything. The instructions are super unclear and then they punish YOU for their confusing system!!!
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GalacticGuardian
•This is unfortunately common. The TWC instructions do state to report wages when earned, but it's buried in their documentation and easy to miss. For anyone reading this thread in the future - ALWAYS report wages in the week you performed the work, regardless of when you receive payment.
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Ava Rodriguez
My cousin had this same issue when he started at HEB. Just report what you worked this week. If you're not sure of the exact amount put your best guess and save any documentation.
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Miguel Diaz
Since you mentioned not being able to reach TWC, I had the same problem but found a service called Claimyr that got me through to an actual TWC representative in about 20 minutes when I'd been trying for days on my own. They basically keep dialing for you until they get through. Saved me so much stress! Their website is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The agent I spoke with confirmed exactly what others are saying - you report wages for the week you worked, not when you're paid. The TWC rep also noted that this is one of their most frequent questions.
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Fatima Al-Farsi
•I might try that if I run into more issues! For now I think I understand what to do based on everyone's advice. Report what I earned even though I haven't been paid yet.
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Zainab Ahmed
•does that service actually work? i been trying to get thru for 2 weeks bout a different issue
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Miguel Diaz
•It worked for me! I was skeptical too but I was desperate after trying for 3 days straight and getting nowhere. Got through to someone who actually fixed my issue.
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Connor Gallagher
when I started my new job I jus didn't report nuthin til I got paid but then I had to do a phone interview with TWC later and explain everything... not sure if that was the right way but they didn't make me pay anything back
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GalacticGuardian
•This is definitely NOT the correct approach and could result in an overpayment determination. You were lucky they didn't require repayment, but others following this advice might not be so fortunate. Always report wages when earned.
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Zainab Ahmed
I worked in payroll for years and can confirm what everyone's saying - you're supposed to report based on when you WORKED those hours, not when they pay you. Your employer will be reporting your wages to TWC quarterly, and those reports show when the work was performed, not when it was paid out. If your reports don't match theirs, that's when problems happen.
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Fatima Al-Farsi
•Thanks for explaining that! I didn't realize employers report to TWC quarterly. That makes it clear why I need to report correctly now.
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Chloe Robinson
I went through this exact situation when I started my retail job last fall! The 2-week pay hold had me so confused too. Like everyone else is saying, you definitely report wages for the week you actually worked, not when you get paid. What helped me was keeping a simple log of my hours each day so I could calculate my gross wages accurately. Since you're at a warehouse, they probably have you clock in/out, so ask your supervisor or HR for a copy of your timesheet at the end of each week. That way you'll have the exact hours to multiply by your hourly rate. Also heads up - once you start working full-time hours, you'll probably stop being eligible for benefits anyway since you'll likely earn over the weekly benefit amount limit. But it's still super important to report everything correctly to avoid any issues down the road!
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Admin_Masters
•This is really helpful advice! I didn't think about asking for a copy of my timesheet but that makes total sense. And you're right about probably not being eligible for much longer once I'm working full-time - I think my weekly benefit amount is around $400 so if I'm making $528 gross that week I probably won't get any benefits anyway. But better to report it correctly and not get any money than mess up and have to pay it all back later!
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Khalil Urso
I'm dealing with a similar situation right now at my new manufacturing job! They also hold back 2 weeks of pay and I was so confused about what to report. After reading through all these responses, it's crystal clear - report when you WORKED, not when you get PAID. What really helped me was calling my HR department and asking them to email me a breakdown of my hours for the week. Most companies are pretty good about providing this info since they have to track it anyway for payroll. That way you have documentation if TWC ever questions it later. Also just wanted to add - if you're working 32 hours at $16.50 like you mentioned, that $528 gross will probably reduce your weekly benefits significantly or eliminate them entirely depending on your benefit amount. But like others said, it's way better to report correctly and get reduced/no benefits than to mess up and owe money back later. TWC does NOT mess around with overpayments!
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Isabella Russo
•Thanks for sharing your experience! I'm feeling much more confident about this now after reading everyone's responses. You're absolutely right about getting documentation from HR - I'm definitely going to ask for my timesheet breakdown at the end of this week. And yeah, with my benefit amount being around $400 weekly, working 32 hours at $16.50 will probably wipe out most or all of my benefits for that week. But honestly I'd rather have the job and report everything correctly than risk owing TWC money later. The horror stories about overpayments in this thread are scary enough!
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Katherine Shultz
Just wanted to jump in as another newcomer who's been following this discussion closely - this has been incredibly helpful! I'm actually starting a new job next week that also has a 2-week pay hold, so this timing is perfect. Based on all the responses here, it's clear that TWC wants you to report wages when you EARN them (when you work), not when you receive payment. The key points I'm taking away are: 1. Calculate your gross wages (hours worked × hourly rate) for the week you actually worked 2. Get documentation from your employer (timesheet, hours breakdown) to back up your numbers 3. It's better to slightly overestimate than underestimate if you're unsure of exact amounts 4. Keep records of everything in case TWC has questions later Thanks to everyone who shared their experiences - especially the cautionary tales about overpayments. That $2,700 repayment story really drove home why it's so important to get this right from the start. I feel much more prepared now!
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