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Lydia Santiago

If I got fired can I apply for unemployment in Texas TWC?

Two weeks ago I got let go from my job at a logistics company where I'd been working for almost four years. My supervisor said it was due to 'performance issues' but honestly the whole situation was really vague and I never got a proper write-up or warning. I'm trying to figure out my next steps and the biggest question on my mind is whether getting fired automatically disqualifies me from collecting unemployment benefits. A coworker told me that if you're fired for any reason you can't get benefits, but then someone else told me that's not always true? I really don't know what to believe. I have bills due at the end of the month and I need to understand if filing a Texas TWC claim is even worth pursuing or if I'll just waste my time. Can anyone help clarify how this actually works for someone who was fired?

Week two of my own claim processing right now, so this is fresh for me. Being fired doesn't automatically mean you're disqualified from Texas TWC unemployment. The key question is WHY you were fired. If the reason falls under what TWC considers misconduct, that's when you get disqualified. If you were just let go for something that doesn't meet that bar, you could absolutely be eligible. File right away because your claim starts from the Sunday of the week you apply, and TWC can't go back and pay earlier weeks no matter what.

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My first week after getting laid off was the same - I had no idea firing and misconduct were treated differently until I read through the TWC site.

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So what counts as misconduct though? I got fired for missing too many shifts and I'm worried that qualifies.

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TWC's examples include things like breaking company policy, breaking the law, or just not doing the job properly when you're capable of doing it. Missing a lot of shifts could potentially fall under neglecting your duties, but it really depends on the full story you tell TWC and what your employer says. File and let TWC make the determination - don't assume you're disqualified before you even try.

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Sitting at my kitchen table looking at my own determination letter right now, actually. Filed through UBS at https://apps.twc.texas.gov/UBS/security/logon.do last month after my company closed my department. The online application asks you specifically about the reason for separation and you tell your side there. Then TWC contacts your former employer and they get 14 days to respond with their version. After that TWC issues a determination. You get your own letter explaining what they decided and why.

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Got my determination last week and this matches exactly what happened with my claim. Both sides tell their story and TWC weighs it.

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Does TWC usually call you to get more details or is it all done through the written stuff online? I want to make sure I explain the vagueness of my firing clearly.

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In my experience it was mostly the written application, but sometimes they do follow up by phone if they need clarification. Write out your situation as thoroughly as you can in the application. Don't leave anything out.

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Day three after losing my job and I used Claimyr to get through to a live Texas TWC agent on the phone because I had a specific question about my separation that I needed answered before I filed. The agent told me exactly what information to include about my termination and confirmed I should still file even though the circumstances were fuzzy. You can check them out at claimyr.com and there's a video showing how it works at https://youtu.be/V-IMvH88P1U - basically it holds your place in the phone queue and connects you once an agent picks up. TWC lines were impossible for me to get through otherwise.

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My situation involves a weird termination reason too and I've been struggling to reach someone by phone. Might try that before I submit my application.

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Getting an actual agent to explain the separation questions before filing sounds useful. Those questions on the application can be hard to interpret.

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Exactly - the agent walked me through it in plain language and I felt a lot more confident filling out the form after that call.

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About five years ago I got fired and thought for sure I had no shot at unemployment but I ended up being approved. The thing most people don't know is that there's a real difference between being fired for actual misconduct and just being let go for performance or other reasons. Performance issues alone don't automatically equal misconduct in TWC's eyes. File and explain everything honestly. The worst they can do is deny it and then you can appeal within 14 days of when the determination letter was mailed.

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This is reassuring. My situation feels a lot like yours - vague performance claims with nothing documented. How long did the whole process take for you from filing to getting a decision?

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Honestly it took close to four weeks before my first determination came through. Keep making your payment requests on schedule the whole time even before you get a decision - don't wait on those.

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Wait, what are payment requests? Is that the same as the weekly certification?

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Texas TWC doesn't use that term - they call it a payment request. You file it every two weeks through UBS or by calling Tele-Serv, and you have to keep doing it even while your claim is under review or in adjudication. Missing one means you lose that week's payment.

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Oh okay I didn't realize they're called something different here. Good to know before I start filing.

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Three weeks into my own claim and already getting frustrated with how long everything takes. For what it's worth I was fired for 'attitude issues' and my claim went to adjudication but eventually came through approved. File it. Don't self-disqualify by not even trying. And document EVERYTHING you can remember about the circumstances of your termination - dates, what was said, who said it.

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Adjudication just means they're digging into the separation reason more closely, right? I've seen that word a lot and I want to make sure I'm not mixing it up with an appeal.

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Yeah exactly - adjudication is when TWC is still investigating before making a decision. An appeal is what you file AFTER you get a determination you disagree with. Totally different steps.

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That clears it up, thanks. I was using those words interchangeably and now I understand why the TWC materials seemed confusing.

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Mid-way through the second week of job searching now and I want to flag the work search requirement for anyone filing. Once you're approved, you have to complete a certain number of work search activities every week - the exact number depends on your county. TWC mails you a letter telling you your specific number. Keep a log of every application, interview, or other qualifying activity because TWC can ask to see it at any time. Register on WorkInTexas.com as part of the process too.

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How many activities per week is typical? And does applying online count or does it have to be something more formal?

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It varies by county - Harris, Dallas, Bexar, Tarrant, and Travis counties are at five per week, others might be fewer. Online applications definitely count. Your TWC letter will spell out exactly what qualifies in your situation.

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I didn't know the number varied by county. I assumed it was the same everywhere in Texas.

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Just got off the phone with TWC this morning about my own claim and I asked about exactly this kind of situation. The agent said the most important thing is that you file as soon as possible - like today if you can. Don't wait to gather more information or figure out if you'll be approved. Your claim week starts on the Sunday you apply and they absolutely cannot backdate it no matter the circumstances.

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Filing today then. I've been sitting on this for two weeks already without realizing I was losing potential benefit weeks.

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Two weeks is unfortunately two weeks gone at this point. But starting now means your claim starts from this coming Sunday, so get it in before the week resets.

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Can confirm this - I delayed a week when I first got laid off thinking I had time and I always wonder about that week I lost.

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Something that caught me off guard on my own claim - after you apply, TWC mails your former employer a notice and they have two weeks to respond. That's partly why the whole thing takes about a month. Your employer gets to give their version of events, which is why being thorough on your application really matters. If the employer says misconduct and you said it was vague performance stuff, TWC has to sort through the conflicting accounts.

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Is there a way to know what the employer said? Or do you just find out when the determination comes?

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You find out in the determination letter - it'll lay out what both sides said and explain what TWC concluded. If you disagree with how they interpreted the employer's response, that's what the appeal process is for.

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Okay that makes sense. The 14 days to appeal starts from when the letter was mailed, not when you receive it, right?

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Right - the date printed at the top of the determination letter is what matters for calculating your 14-day window. Count from that date.

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First letter from TWC arrived yesterday and I'm going through the same fired-for-performance situation as the original poster. What I'd add is that you can check your claim status in UBS once a day - TWC updates overnight so there's no point in refreshing all day. Tele-Serv at 800-558-8321 also works for status checks if you can't get online.

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Does the status actually change meaningfully on UBS or is it just stuck on the same message forever?

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Mine updated a few times over the month - went from showing the initial application to showing adjudication status to finally showing a decision. It's not super detailed but at least you know it's moving.

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Better than nothing I guess. My claim has been showing the same thing for 10 days and I'm starting to wonder if anything is happening.

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Just passed the four-week mark on my claim and wanted to say - the waiting week thing tripped me up. TWC holds your first payable week until you've been paid the equivalent of two times your weekly amount AND you either go back to full-time work or use up all your benefits. It's not just automatically paid after two payments like I initially thought. Both of those conditions have to be in play.

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Wait I thought the waiting week paid out after two payments? So that's not right?

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Nope - you need both things to happen: the two payments AND either returning to full-time work or exhausting your benefits. If you go back to work, you have to request it through UBS or Tele-Serv, it doesn't happen automatically.

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I had it completely backwards. Thanks for correcting that.

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Got my approval letter this week after a firing situation with some complexity to it, and I want to give the original poster some hope. The system is slower and more stressful than it should be, but it does work when you're honest and thorough. Write a clear account of your termination, don't exaggerate, and let TWC do the investigation.

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Really appreciate hearing a success story. The waiting is the hardest part.

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It really is. Keep making your payment requests every two weeks on schedule - don't let those slip because that's money you can't get back if you miss the window.

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About a month into my own claim after a termination and I used claimyr.com to reach a Texas TWC agent when I had questions about how my final paycheck was going to affect my claim. The agent explained that wages paid in place of notice can stop benefits for that period - which I hadn't realized at all. Super useful call to have before my payments started processing.

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Wages in place of notice affects benefits? I got paid out two weeks when I was let go and I had no idea that was something to watch for.

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Yeah you need to report it - the application asks about it and there's also a question on each payment request about income from other sources. TWC mails a decision on how it affects your specific situation.

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I didn't get any kind of payout when I was fired so I think I'm okay on that front but good to know.

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Somewhere in the middle of week three of adjudication right now and honestly it's rough. For the person who asked about performance vs misconduct - I talked to an HR person at my previous company (different company, we stayed in touch) and she said the line between the two can be blurry. If you genuinely weren't capable of doing the job correctly that's one thing. If the company just had vague complaints and nothing documented, that's a lot harder for them to frame as misconduct.

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The adjudication stage is so stressful. Mine lasted almost three weeks before I got a determination.

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Exactly three weeks in now and still waiting. Keep making those payment requests though - even during adjudication you have to keep filing them or you lose those weeks entirely.

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Can't stress this enough. The payment requests and the claim are two separate things running at the same time. A lot of people stop filing thinking they have to wait for a decision first.

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Last Thursday my determination finally came through after a firing situation and I want to give some practical advice about the appeal if you get denied. You have 14 days from the date printed on the determination letter to appeal - not 14 days from when you get it in the mail. File it in UBS under 'Submit An Appeal' or take it in person to a Workforce Solutions office. No lawyer needed. Keep making payment requests all through the appeal process.

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Is there a specific format for the appeal or do you just write out why you disagree?

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You write out your reasoning and include any supporting documentation you have. The first level is a phone hearing with a Hearing Officer called the Appeal Tribunal - they'll mail you a packet about the hearing and you get the written decision within about five to ten working days after the hearing.

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That's less intimidating than I expected honestly.

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Got my ReliaCard in the mail last week - for anyone wondering about how payments actually arrive, Texas TWC deposits to a U.S. Bank ReliaCard debit card by default unless you switch to direct deposit. The card takes up to 10 business days to arrive after your first payment comes through, so plan for that delay at the start.

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Does the card just show up automatically or do you have to request it?

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Fully automatic - it just comes in the mail once your first payment processes. After that, payments hit within about two business days of each approved payment request.

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I didn't know I could switch to direct deposit. Where do you do that?

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In UBS - there's an option in your payment settings. Direct deposit takes a little longer to set up initially but then works faster than the card for some people.

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About six weeks ago I was exactly where you are now - fired, confused, telling myself it probably wasn't worth applying. I filed anyway and got approved. The whole thing felt uncertain the entire time but I'm glad I went through with it. Texas TWC isn't going to automatically know the nuances of your situation - you have to lay it out clearly in the application.

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This is exactly the kind of update I needed to hear. Filing today.

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Good. Don't overthink the application, just be honest and specific about what happened with your termination.

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Recently went through the registration on WorkInTexas.com for my work search requirements and noticed it uses the same login as UBS - same user ID and password. If you haven't set that up yet, do it right after you apply because work search registration is a requirement for your claim.

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The shared login system is actually convenient once you know about it. The two-factor code at every login is a little tedious but it's the same process either way.

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Nobody told me about the WorkInTexas.com requirement until I was two weeks in. I scrambled to register and log my activities retroactively.

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My layoff happened five weeks ago and I want to mention something about the base period for calculating your weekly amount. The wages TWC looks at aren't your most recent pay - they go back to the first four of the last five completed calendar quarters. So if you just had a really good quarter or got a raise recently, it might not count toward your calculation yet. Worth understanding so the amount you get approved for doesn't come as a surprise.

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This confused me too. My highest earning period was actually earlier in the year and it ended up working in my favor for the calculation.

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Right - the highest single base period quarter is what they divide by 25 to get your weekly benefit amount. Knowing which quarter was your best can help you anticipate roughly what you'd receive.

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The maximum weekly benefit amount is $619 as of late 2026 by the way, for anyone trying to estimate the ceiling on what they might get.

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Final week of my benefit year coming up and I want to circle back to the original question because I remember being exactly that confused. Getting fired does not equal automatic disqualification. File, be honest, describe the situation as specifically as you can, and let TWC make the call. The system isn't perfect and adjudication takes forever but it does reach a conclusion.

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Filed this morning actually. The application was more straightforward than I expected. Now I wait.

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Exactly right. Set a reminder to make your first payment request in about one to two weeks - TWC mails a letter telling you the exact date, but don't miss that window.

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And after that, every two weeks like clockwork. Sunday through Wednesday are the preferred filing days but if you miss it you have until Saturday of that same week to still file for those weeks.

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Halfway through my benefit weeks now and I used claimyr.com last month when I needed to reach a Texas TWC agent about a wage reporting question on my payment request. The agent walked me through exactly how to report the freelance work I'd picked up and what gross amount to enter. That call saved me from reporting it wrong and potentially dealing with an overpayment notice later.

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Overpayment notices sound scary - what happens if TWC says you owe money back?

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It's serious. TWC has to recover every overpayment no matter what, even if the mistake wasn't your fault. There's no hardship exception and they can take it out of future benefit payments or even intercept federal tax refunds. Best to get the reporting right the first time.

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That's really good to know. I have some side work I've been doing and I want to make sure I'm reporting it correctly.

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