Quick update for anyone reading this thread in the future: As of January 2025, TWC has made some improvements to the Tele-Serv system. It now explicitly states "Your payment request has been successfully processed" at the end of a successful call, rather than just saying to contact TWC. This should help reduce confusion for claimants like the original poster who switch between the website and phone system.

I'm glad you got this sorted out! Reading through everyone's responses, it's clear that the "too early to request payment" message is actually confirmation that your Tele-Serv request worked. I've been using both the website and Tele-Serv interchangeably for months without any issues - they're both connected to the same system, so switching between them doesn't cause problems. One tip for future reference: if you ever want to double-check that your payment request went through, you can call the Tele-Serv number again and just listen to your claim status without submitting a new request. It'll tell you when your last payment request was processed. The website's payment history section is also really helpful for tracking this stuff!

Has anyone ever filed after 6pm? If so when did you receive it

I've filed after 6pm a few times when I completely forgot or had work conflicts. Usually when I submit late (like 7-8pm Sunday), I get my payment about 2-3 days later than normal. So instead of Tuesday, I'd get it Thursday or Friday. The system still processes it, just puts it in the next batch. One time I filed on Monday morning and got paid the following Tuesday. It's not ideal but it's better than missing the week entirely!

That's great news! When the status changes to 'processed,' it typically means the funds have been sent to your bank or payment method. You should see the deposit within 1-2 business days, depending on your bank's processing time. If you have direct deposit, it's often faster than the TWC debit card option. For future reference, TWC payment processing can follow this general timeline: - Payment Request Received → Initial acknowledgment of your request - Processing → TWC is reviewing your request - Processed → Payment has been approved and sent Glad to hear you'll likely receive your funds soon! For ongoing claims, it helps to request payment on your designated day and keep good records of all your work search activities.

Glad to hear you got your payment! Yeah, TWC's inconsistent timing is definitely frustrating when you're trying to budget. I've been dealing with this for months now and have learned to just expect variability. One thing that helps is setting up low balance alerts with your bank so you're not constantly checking your account. Also, if you ever have issues again, documenting the exact dates of your requests and when payments hit can be useful if you need to call TWC about patterns or delays.

Update: I just submitted my appeal online with WAY more documentation. I included: 1. Original offer letter 2. Email thread discussing the job details 3. NEW letter from the dentist with more details about the damage 4. Photos of the water damage to the clinic that my would-be boss sent me 5. Timeline of all communications Fingers crossed this works. I'm still confused about how to request payments while my claim is denied though. When I log in it doesn't give me the option to request payment - just shows DENIED in red letters. Any advice?

I'm dealing with a similar DUA denial right now - TWC seems to have really tightened up their review process lately. One thing that helped me was getting a notarized affidavit from my employer instead of just a regular letter. The notarization seemed to give it more legitimacy in their eyes. Also, if you haven't already, try to get documentation from the city/county about the official disaster declaration for your area. I found mine on the county emergency management website and it helped establish that there was indeed a qualifying disaster event. The appeals examiner specifically asked about this during my hearing. For the payment request issue while your claim is denied - you might need to look for a "weekly certification" or "payment request" link that's separate from your main claim status. It's not always obvious where to find it when the claim shows denied. The system is honestly terrible at explaining this stuff. Good luck with your appeal! The fact that you have all those emails and photos should really help your case.

UPDATE: My ReliaCard just arrived via FedEx about 20 minutes ago! No signature was required - they just left it in my mailbox. It did come in a pretty plain-looking envelope, so thanks for the warning about that. Already called and activated it. Such a relief! Thank you all for your help and advice!

Congrats on getting your card! That's such a relief when you're stressed about rent. For anyone else reading this thread - it seems like the delivery method (FedEx vs UPS) and signature requirements can vary by location and timing. The most important thing is to request expedited shipping ASAP if you need it quickly, and don't assume it'll always come exactly when they say. Also, definitely check ALL your mail like others mentioned - those plain envelopes can be misleading!