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TWC office hours on Memorial Day - will payment requests process today?

Does anyone know if the TWC offices are open today (Memorial Day)? I submitted my payment request yesterday afternoon and usually see some kind of update by now, but nothing's showing up in my account. Trying to figure out if they're just closed for the holiday or if there's an issue with my claim I should worry about. Also, has anyone who submitted payment requests over the weekend received any updates today? Getting kinda anxious since rent is due soon and I'm counting on this payment.

Thanks everyone for the responses! Feeling much better knowing it's just the holiday causing the delay. I'll watch for updates tomorrow and expect the deposit a day later than usual. Really appreciate all the information!

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Just wanted to share my experience - I've been filing payment requests for about 6 months now and holidays always delay things by exactly one business day. The automated parts of their system do run (like accepting your request), but the final approval and fund transfers require staff oversight. So if you normally get your deposit on Wednesday after filing Sunday, expect it Thursday this week. The delay is predictable and temporary - nothing to stress about! Your claim status won't be affected at all.

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TWC benefits after being fired for not working in-office despite remote job agreement - moved from Dallas to Austin

I'm seriously confused about my unemployment eligibility right now. I was just terminated from my remote position yesterday. Here's what happened: I moved from Dallas to Austin (about 200 miles) around 10 weeks ago. My job was 100% remote when I was hired and has been for the entire time I've worked there (almost 2 years). I never had to go into the office - not once! I informed my manager about my move beforehand, and they said it was fine since I'm remote anyway. Now here's the weird part - my termination letter states I was let go because I 'couldn't perform in-office job tasks due to relocation.' This makes ZERO sense since my position was never described as requiring in-office work. I think they're trying to block me from getting unemployment by making it seem like I couldn't fulfill job requirements. Has anyone dealt with something similar? Will TWC deny my benefits because of this weird termination reason? I have all our communication showing my job was remote, plus my original job description. Should I file anyway and then appeal if denied? I'm really worried about making rent next month if I can't get approved.

Keep track of ALL your work search activities starting immediately. Even if your claim is pending or denied initially, you'll need to show you've been looking for work (minimum 3 work search activities per week in Texas). If you win your appeal, you'll only get paid for weeks where you completed and documented your work search activities. Create a spreadsheet with dates, company names, positions applied for, application methods, contact info, etc. TWC can audit your work search records at any time.

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Good point! I've already started applying for jobs but wasn't tracking details. I'll create that spreadsheet today. Is applying online enough to count as an activity or do I need to do other things too?

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Online applications definitely count! Each work search activity can be one of the following: - Applying for a job - Creating a profile on a job search site - Attending a job fair or networking event - Having a job interview - Creating/updating your resume - Registering with a staffing agency Just make sure you're doing at least 3 different activities each week and documenting them thoroughly. And remember to log into WorkInTexas.com and set up your profile there too - that's required.

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I'm going through something very similar right now! My employer also tried to claim I couldn't perform "essential job functions" after I moved, even though I'd been working remotely successfully for over a year. One thing that really helped me was creating a detailed timeline with dates and screenshots of everything - the original job posting showing it was remote, emails about my move being approved, performance reviews showing I was meeting expectations while remote, etc. The more documentation you have, the stronger your case. Also, when you file your claim, they'll ask for your employer's contact information. Make sure you give them the HR department's info, not just your direct manager, since HR will be handling the unemployment claim response. Sometimes managers aren't even aware what HR submits to TWC. I'm still waiting on my determination, but my lawyer friend said cases like ours (where employers retroactively change job requirements) have a high success rate on appeal if they get denied initially. Stay strong and don't let them intimidate you out of filing!

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TWC payment request from Sunday still not processed by Wednesday - should I be worried?

I submitted my payment request on Sunday around 3pm and it's now Wednesday afternoon (when I typically get my direct deposit) but my payment status still shows as 'pending' on the TWC portal. Normally by Tuesday night it's processed and the money hits my account Wednesday morning like clockwork. This is the first time in 6 weeks of unemployment that it's been delayed. My work search activities are all logged correctly and nothing has changed with my claim. Is anyone else experiencing delays this week? Should I try calling TWC or just wait another day?

UPDATE: My payment just processed! It's now showing as "paid" on the portal with today's date. Should be in my account tomorrow morning. Looks like it was just delayed by a day. Thanks everyone for your help and reassurance!

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Great news! Glad it worked out. This is pretty typical for TWC - delays happen occasionally but the payments usually come through if your claim is in good standing.

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Mine too! Relief!

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This is such a relief to read! I'm new to unemployment benefits and when my payment didn't show up on the usual day this week, I immediately started panicking that I had done something wrong. It's reassuring to know that occasional delays like this are normal and that TWC just sometimes runs behind on processing. The quarterly system updates explanation makes a lot of sense too. Thanks to everyone who shared their experiences - this community is really helpful for newcomers like me who don't know what to expect!

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TWC appeal hearing process - will my employer be on the phone call?

I got my determination letter last week saying I was disqualified for benefits because my employer claimed I quit without good cause (which isn't true at all - I was basically forced to resign). I immediately filed an appeal through the TWC portal and just got my hearing date scheduled for next month. The notice says it's going to be a telephone hearing, but I'm getting really nervous about how this will actually work. Will my former employer be on the same phone call? Do I have to directly argue with them? This is my first time dealing with an unemployment appeal and I'm not sure what to expect or how to prepare. Anyone been through this process recently?

Thank you all for the advice! I feel much better prepared now. I'm going to organize my evidence this weekend and practice explaining what happened. Those emails should help prove my case. I'll update after my hearing next month to let everyone know how it went.

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Good luck with your hearing! Just wanted to add one more tip - make sure you have a quiet, private space for the call with good phone reception. I learned this the hard way when my neighbor started mowing their lawn right in the middle of my testimony and I had to ask the hearing officer to repeat questions multiple times. Also, keep a glass of water nearby because talking for 30-45 minutes straight can make your throat dry, especially when you're nervous. You've got this!

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Employer filed appeal 7 MONTHS after my TWC benefits ended - How is this allowed?

I'm completely blindsided and panicking right now. I was terminated from my job in June 2023 (not my fault - manager had personal issues with me). I applied for unemployment, got approved, and received benefits until they ran out in December 2023. I've since found a new job (thank goodness). But yesterday I got a letter saying my FORMER employer has filed an appeal in July 2024 - that's SEVEN MONTHS after my benefits ended! How is this even allowed? The letter mentions something about a determination reversal and possible overpayment. Can they really do this so long after everything ended? Do I have to pay back all that money from last year? I don't have anywhere close to $4,800 saved up. Does anyone know what my options are? The appeal hearing is scheduled for next month and I'm terrified.

keep us updated!! i hope it works out for you!! the system is so unfair sometimes.

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Ava Kim

Author

Thank you! I'll definitely post an update after the hearing. Fingers crossed it goes well.

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I went through something similar last year, though not quite as long a delay. A few additional tips that helped me: 1. Request a copy of your complete claim file from TWC before the hearing - you're entitled to see everything they have, including what your employer submitted 2. If your employer is claiming you were fired for misconduct, ask them to provide specific documentation of warnings, write-ups, or policies you allegedly violated 3. Keep the focus on facts, not emotions - even though it's infuriating to deal with this so long after the fact The good news is that TWC generally doesn't like to reverse determinations without compelling new evidence. Since you were already approved and followed all the rules during your benefit period, you're in a stronger position than someone appealing an initial denial. Also consider filing a complaint with TWC about the excessive delay if this causes you financial hardship - there should be reasonable time limits on when employers can challenge determinations.

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