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my cousin works for twc and says theres a huge backlog of employer appeals right now so get your paperwork in asap and be super thorough the first time
Thanks for the heads up! I'll make sure to be extra thorough with our documentation.
Just to follow up on my earlier comment - since you mentioned these are seasonal workers you regularly rehire, you should specifically look into TWC's "Seasonal Employer" designation. There's an actual formal process to be designated as a seasonal employer (Form C-24), and it's different from just having workers you consider "seasonal". If you get this designation, benefits paid during your designated off-season won't affect your tax rate as much. But you must apply for this status before the claims happen, not retroactively, unfortunately. Also, for future reference, always respond to ALL claim notices, even if you're not contesting them. Simply saying "claim is valid, separation was due to lack of work" helps establish your responsiveness pattern with TWC.
I had no idea about the Form C-24! That would have saved us so much trouble. I've already found it on the TWC website and will be submitting it this week. So to be clear, this won't help with our current tax rate, but should help prevent this issue next year during our slow season? And thanks for the tip about responding to all claims - that makes a lot of sense.
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Important clarification about tax refund intercepts: TWC has to certify the debt to the Treasury Offset Program, which doesn't happen immediately. Typically, they must send you multiple notices before your debt gets sent to TOP. Additionally, there's processing time involved. If you resolve the identity verification issue quickly (within 2-3 weeks), you can likely prevent the refund intercept. Call TWC's Benefit Overpayment collections department directly at 512-936-3338 rather than the general unemployment line - they can help with setting up payment plans or holds while you resolve the verification issue.
this is WRONG!!! my overpayment went to TOP in like 10 days after i got the letter and they took my refund before i could even appeal it!!!!!
UPDATE: I finally got the ID.me verification to work! Used my roommate's laptop with better camera and made sure to have good lighting. Then I called that direct number for overpayments (512-936-3338) and after about an hour on hold, I got through to someone who was super helpful. They put a hold on my account and said they'll review it within 7-10 business days. They said if everything checks out with my identity, the overpayment should be removed from my account. Fingers crossed my tax refund will be safe! Thanks everyone for all your help!
Great news! Make sure to follow up if you don't see the changes in your account after 10 business days. Sometimes these things fall through the cracks, and being proactive is key. Glad you got it resolved!
yay!! so happy for u! this gives me hope for my situation too!
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One more thing - you can sign up for direct deposit to your regular bank account instead of using the ReliaCard. Many people find that's faster and more convenient. You can set it up in your TWC account under payment options.
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Thanks everyone for the helpful info. I just checked my TWC account and found my determination letter - looks like my DUA runs until September 15th (exactly 26 weeks from when I applied). That gives me about 10 weeks to get my business back to at least partial capacity. Going to look into those SBA disaster loans too as a backup plan. Really appreciate all the advice!
Glad you found your end date! Just remember if anything changes with your income before September 15th, you need to report it on your payment requests. If you start making money from your business, even if it's not back to normal levels, you have to report it and TWC will adjust your benefit amount. A lot of people miss this part and end up with overpayment notices later.
Evelyn Rivera
Just to follow up - I just checked and it looks like TWC hasn't posted anything about recent flooding disaster unemployment yet. They usually send out a press release first, then update the website. You might want to sign up for their news alerts at https://www.twc.texas.gov/news to get notified as soon as they announce the DUA program for your disaster. The deadline to apply is usually 30 days after the announcement, so you don't want to miss it!
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Kolton Murphy
•That's incredibly helpful, thank you! I just signed up for the alerts. Hopefully they'll make an announcement soon.
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Julia Hall
kinda off topic but make sure u do ur work search stuff even with disaster benefits they still made me do that
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Jade Lopez
•Actually, that's not correct for DUA. Regular unemployment requires work search activities (3 per week in Texas), but Disaster Unemployment Assistance typically waives or modifies the work search requirements depending on the severity of the disaster. The TWC will specify any work search requirements in the DUA announcement for your specific disaster.
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