Received conflicting PA UC emails - approved then disqualified in the same day?

The same exact thing happened to me in January! I got the disqualification email first, then the approval email about 30 mins later. When I finally got through to someone, they said the system sometimes sends out the wrong notice first before correcting itself. The second email (the approval) is usually the correct one. But definitely keep trying to reach them to confirm.

check ur dashboard on the UC website, that will show ur actual status... emails can be delayed or sent in wrong order sometimes

This is a common system glitch that happened to several of my clients. The second email (qualification notice) is almost always the correct one, but you should verify this by checking your portal under 'Claim Status' and 'Monetary Determination.' The system sometimes processes a temporary disqualification while verifying information, then immediately reverses it when verification is complete. If you received both notices on the same day, the later timestamp typically represents your actual status. You should also check if there's a monetary determination letter in your dashboard that shows your weekly benefit amount. That's a good sign your claim is actually approved despite the conflicting emails.

DONT TRUST EITHER EMAIL!!! The PA UC system is completely broken and they send out contradictory info ALL THE TIME!! I got 4 different emails in one week last month - denied, approved, pending review, then approved again. The only thing that matters is what the actual agent tells you when you finally get through on the phone. Keep calling!!!

I went through the exact same nightmare back in February. Spent days trying to get through on the phone with no luck - just endless busy signals and disconnects. Finally used Claimyr (claimyr.com) to get through to an agent after wasting almost two weeks trying on my own. The agent confirmed my second email (the approval) was correct and explained it was a system issue they're working on fixing. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. Totally worth it to get an actual answer instead of stressing about contradictory emails.

This is a known issue with PA's UC system that occurs during certain verification processes. Here's what's happening: The system automatically sends a disqualification notice when it encounters a verification flag during processing. Then, once that verification clears (often automatically just minutes later), it sends the approval notice. The SECOND email is almost always the correct one in these situations. However, to be 100% certain: 1. Check your UC dashboard under "Claim Status" 2. Look for your monetary determination letter in your documents section 3. See if your payment has been issued under the "Payments" tab If you can't access your account online, keep calling the UC service center. You can also try using the PA UC LiveChat feature during business hours, which sometimes has shorter wait times than the phone lines.

Did u quit ur job or were u fired? That might explain why u got both emails...if ur employer contested ur claim maybe???

Just wanted to follow up - were u able to figure this out? Which email was correct?

Glad you got it sorted out! This is exactly why I always tell people to wait for that second email or call to confirm. The PA UC system has been having these glitches for months now. For anyone else dealing with this - if you get conflicting emails on the same day, 99% of the time the later one is accurate. The system sends out automated disqualification notices during processing that get overridden once verification completes. Still stressful as hell when you're waiting for benefits though!