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PA UC sent payment to old bank account - how long for Treasury mailed check to arrive?

My husband just started receiving UC benefits again after being laid off, but we discovered his weekly payments were sent to an old closed bank account despite him entering his current banking info during the new claim filing. He called the Treasury department on Tuesday (5/23) and they said they mailed him a paper check on Friday (5/19). We're getting anxious because bills are due next week and we need that money. Does anyone know approximately how long these mailed checks take to arrive? We're in the Bucks County area outside Philly. Should we be worried it's lost already or is this normal wait time? I've heard horror stories about UC mail getting lost and I'm freaking out a bit.

Oliver Schulz

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My check took 6 business days to arrive last time this happened. Treasury is pretty consistent with there mail but USPS can be hit or miss depending on your area. Dont panic yet!! If you dont get it by this friday then maybe call treasury again. Bucks county mail usually isnt as slow as philly proper.

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Amina Diallo

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Thanks for the reassurance. We're now going on 5 business days so hopefully Friday is the day! Is there a way to track the check or request a replacement if it doesn't show up?

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This is actually fairly common with PA UC when opening a new claim after having a previous one. The system sometimes defaults to the banking information from the last claim even if you update it. For the checks, they typically arrive within 5-7 business days. If it doesn't arrive by early next week, call Treasury again (not UC) and they can place a stop payment and reissue. More importantly, your husband should verify his banking information is updated correctly for future payments by checking the direct deposit section on his UC dashboard. If not corrected, each payment will have the same issue.

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Amina Diallo

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OMG this is super helpful. I didn't realize this could keep happening with future payments too! He's going to log in right now and double-check the banking info in the system.

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had the same thing happen in march!!! took about a week for check to get here. but then the NEXT payment also went to old account even tho i already updated it twice!!!! had to call UC and they said i needed to update it in TWO different places on the website. so stupid how they set it up.

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Amina Diallo

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Wait, TWO different places?? Where's the second spot? He only updated it in the direct deposit section.

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Yes, it's confusing but there are actually two places to update banking info. First is in the "Direct Deposit" section under "My Benefits Plan." The second is when you're actually filing your weekly/biweekly claim - there's a review page that shows your payment method and allows you to update it. Many people miss this second one. Both need to be updated for it to take effect properly.

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PA UC system is DESIGNED to be confusing so people give up getting their benefits!! Been that way for years! Everytime they "update" the system it gets worse not better!

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Emma Wilson

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I was dealing with a similar issue last month trying to change my payment method and kept getting sent in circles. The website says one thing, the automated phone system says another, and nobody answers when you call for help. After wasting three days trying to get through to someone, I used Claimyr (claimyr.com) and got connected to an actual UC rep in about 20 minutes. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. The rep was able to update both places in the system from their end and confirmed my next payment would go to the right account. Saved me so much stress.

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Amina Diallo

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Thanks for this suggestion! If the check doesn't come by Monday we might try this. We'll need to get through to someone to issue a replacement anyway.

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Malik Davis

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Just to provide some specific information about Treasury checks for PA UC benefits: they're processed on Fridays, then mailed through USPS First Class Mail which typically takes 3-5 business days. For the Bucks County area, it's usually on the shorter end of that timeline. If it was mailed 5/19, you should definitely have it by today (5/26) or tomorrow at the latest. If not received by 5/30, contact Treasury at 877-869-1956 and request a tracer. They can stop payment and reissue after 10 business days from the original mail date. Make sure to check if your mail is being forwarded or held for any reason.

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Amina Diallo

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Thank you for the detailed info! Today's mail already came and no check. We'll give it until Tuesday and then call that number. Really appreciate the specific guidance.

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Isabella Santos

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anybody else remember when we used to get the green debit cards for UC instead of direct deposit? those were actually faster sometimes lol. hope u get ur check soon OP, the mail has been super slow lately everywhere

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Oliver Schulz

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My brother still uses the Money Network card! Says he prefers it because the payments never have issues like with direct deposit. He's had same UC card for like 3 years lol

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Javier Mendoza

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USELESS TREASURY DEPT!!! I had FIVE checks lost in mail last year alone!! They make you wait TWO WEEKS before they'll even consider it lost! Then another WEEK to reissue! Meanwhile your landlord doesn't care and wants RENT ON TIME! The whole system is BROKEN!

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Amina Diallo

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Oh no, that's exactly what I'm afraid of! Did you ever figure out what happened to them? Were they actually lost or delivered to the wrong place?

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Javier Mendoza

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They claimed they were "delivered" but NOT TO ME!! Post office said they left it but WHO KNOWS WHERE!! Treasury doesn't care - they just make u wait and suffer!!! I had to borrow money from family TWICE because of this!!

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AstroAdventurer

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update on my situation - finally got all my payments fixed BUT had to call treasury AND uc seperately to fix it. took like 3 weeks total but got all the money eventually. just keep calling!

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Amina Diallo

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That's reassuring at least. Did they eventually deposit the money or send more checks?

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AstroAdventurer

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they fixed the direct deposit for future payments but the old ones that went to wrong account came as checks. total mess but worked out eventually

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One more important tip: make sure your husband continues filing his weekly certifications on time even while waiting for this payment issue to be resolved. I've seen people get so focused on fixing the payment problem that they forget to file their weekly claims and then have even bigger issues. Best of luck!

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Amina Diallo

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Thanks for the reminder! He's been good about filing every Sunday. Hoping the check comes tomorrow and we can put this behind us.

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