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QuantumQuasar

PA UC Money Network Card error 'Invalid account status' when transferring funds - help needed

Hi everyone, I'm really confused about my PA unemployment Money Network card. I finally have some benefits showing up (about $1,860) after waiting for 3 weeks, but when I try to transfer the money to my PNC checking account, I keep getting this weird 'Error: Invalid account status' message. Has anyone else run into this problem? I've double-checked my bank account info like 5 times and I KNOW it's correct. Called the number on the back of the card twice but got disconnected both times after waiting for like 40 minutes. Is my account frozen? Do I need to verify something first? This is so frustrating because I have bills due this Friday!

Liam McGuire

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I had the exact same problem last month! The Money Network card system is incredibly glitchy. There are a few things that could be causing this: 1. Your Money Network account might need to be fully activated - even though you can see the balance, sometimes there's an extra verification step 2. There might be a temporary hold on first-time transfers (mine took 24 hours to clear) 3. Your bank might be rejecting the transfer - PNC specifically has been weird with UC transfers lately What worked for me was calling the PA Treasury Office directly at 717-787-2465 rather than the number on the card. They have a specific department that handles Money Network card issues. Ask for the "Unemployment Payment Processing Unit" and explain the error message.

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QuantumQuasar

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Thanks so much for this info! I didn't even know I could call the Treasury Office directly. Will try them first thing tomorrow morning. Did they fix it right away for you or did it take a few days?

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Amara Eze

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thats normal with first time transfers lol. wait 3-5 business days after the card is activated before trying to move any $$$. the system is dumb but it works eventually

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QuantumQuasar

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Really? Nobody mentioned waiting that long when I activated it! The lady on the phone just said I could use it immediately. So frustrating.

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This is a common issue with the PA Money Network cards. Here's what's likely happening: your card is showing an "Invalid account status" because the system requires a 72-hour security hold after the first deposit is received before allowing external transfers. This is specifically for fraud prevention. You have three options: 1. Wait 3 business days (not including weekends) and try again 2. Use the card directly for purchases/bills instead of transferring 3. If you've already waited 3+ business days, your account might be flagged for additional verification For option #3, you'll need to call the PA UC Treasury's special line at 1-877-869-1956 (different from the number on the card) and request an account status review. Make sure to have your Money Network card number, your claim confirmation number, and the last four of your SSN ready.

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QuantumQuasar

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This is SO helpful, thank you! I just checked and my deposit was made on Tuesday, so I guess today is only the 2nd business day. I'll try again on Monday morning. Really appreciate the detailed explanation!

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i had this problem and it turned out my account was flagged for fraud!!! you need to upload more documents to idme or your funds could get frozen completely!! happened to my brother too

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Liam McGuire

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That's not necessarily true. The "Invalid account status" error is different from a fraud hold. Fraud holds typically produce a different error message entirely. Let's not panic the OP without confirming the actual issue first.

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Dylan Wright

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The PA UC system is DELIBERATELY designed to be confusing and difficult! I've been through this nightmare 3 times now. They make these cards nearly impossible to use hoping people will give up trying to get THEIR OWN MONEY. It's a disgrace!! Try calling early in the morning - like 7:30am - right when they open. That's the ONLY time I've ever gotten through. The afternoon is HOPELESS. And don't bother with their online message system - they NEVER respond!!

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QuantumQuasar

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I've definitely noticed how impossible it is to reach anyone. I'll try the early morning trick tomorrow, thanks!

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Sofia Torres

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Have you tried using Claimyr to get through to PA UC? I was having the same issue with my Money Network card last month (different error, but still couldn't transfer money), and I was going crazy trying to reach someone. A friend recommended this service called Claimyr (claimyr.com) that gets you connected to an actual PA UC agent. You don't have to wait on hold - they call you when they reach an agent. I was skeptical but desperate, and it actually worked. They have a video demo of how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The agent was able to lift whatever hold was on my card, and I could transfer money the next day. Just thought I'd share since this Money Network card stuff is super frustrating.

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QuantumQuasar

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Oh wow, I've never heard of this before. Going to check out that video right now. Did you have to explain your whole situation from scratch or did they already have your info when you got connected?

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Sofia Torres

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They didn't have any of my info - I had to explain everything to the UC agent once I got connected. Make sure you have your claim number, Money Network card info, and ID ready when they call you. The agent I spoke with was actually really helpful once I finally got through to someone.

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Amara Eze

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why not just use the card to pay bills directly?? thats what i did cause transfers take too long

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QuantumQuasar

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My landlord only takes checks or direct deposits, that's the main issue. Plus I like keeping all my finances in one account so I can track everything easier.

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I used to work for a bank (not PA UC related) but this sounds like a typical security hold. Most government benefit cards have mandatory waiting periods for transfers, especially first-time ones. It's annoying but it's actually protecting you. Try logging into the Money Network portal online instead of the app if you've been using the app - sometimes the website shows more detailed status information than the app does.

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QuantumQuasar

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That's a good tip about the website vs app! I've only been using the app so far. I'll try logging in through the website tonight to see if it shows any additional status info. Thanks!

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Liam McGuire

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UPDATE: I just wanted to let everyone know that I called the Treasury number I mentioned yesterday and asked specifically about the "Invalid account status" error. The representative confirmed it's a standard 3-business-day hold for all initial transfers from Money Network cards. They said it's mentioned in the fine print of the paperwork that comes with the card, but almost nobody reads it (I certainly didn't). So @OP - you should be good to transfer on Monday!

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QuantumQuasar

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You're amazing for following up! Thank you so much for confirming this. I feel much better knowing it's just a standard hold and not something wrong with my account. Will definitely try again on Monday morning!

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Lucas Turner

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I went through this exact same issue about 6 months ago! The "Invalid account status" error is super misleading because it makes you think something is wrong with YOUR account, but it's actually just the Money Network system being overly cautious with first transfers. A few additional tips that helped me: - Make sure you're not trying to transfer the full amount if it's over $1,000 - there are daily transfer limits that might not be obvious - If you're still having issues after the 3-day wait, try transferring a smaller amount first ($100-200) to "test" the connection between accounts - Keep screenshots of the error messages in case you need to reference them when calling The whole PA UC Money Network setup is honestly a mess, but once you get past this initial hurdle it does work more smoothly. Hang in there - you should definitely be able to transfer by Monday!

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This is really helpful info, especially about the daily transfer limits! I hadn't thought about that being a potential issue. My balance is $1,860 so that could definitely be part of the problem. I'll try doing a smaller test transfer first when I attempt it again on Monday. Thanks for the practical tips and for confirming that it does get easier after this initial hassle!

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Miguel Harvey

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I'm dealing with this exact same issue right now! Got my first UC payment on my Money Network card yesterday and I'm getting the same "Invalid account status" error when trying to transfer to my bank account. Reading through these comments is such a relief - I was starting to panic that something was seriously wrong with my claim. It sounds like the 3-business-day hold is the most likely culprit. I'm going to wait until early next week to try again, and I'll definitely try the smaller test transfer approach that @Lucas Turner mentioned since my balance is also over $1,000. @QuantumQuasar - thanks for posting this question! It's so frustrating how they don't clearly explain these holds anywhere. The card activation process made it sound like I could use it immediately for everything. Really hoping this gets resolved for both of us on Monday!

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@Miguel Harvey I m'so glad this thread helped you too! It s'crazy how many people are dealing with this exact same issue and how poorly it s'explained by PA UC. I was literally losing sleep over this thinking my benefits were going to get frozen or something. The community here has been incredibly helpful - way more than the official customer service lines. Definitely let me know how your transfer goes on Monday! Fingers crossed we both get this sorted out quickly.

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Just wanted to add another data point here - I had this EXACT same error message about 2 months ago with my PA Money Network card. Same situation: could see my balance ($2,100) but couldn't transfer it anywhere. After reading through all these helpful comments, it definitely sounds like the 3-business-day hold is the standard issue. In my case, I waited the 3 days and it worked perfectly. But I also learned a few things that might help: 1. The Money Network website (not the app) actually shows a "transfer status" section that indicates if there are any holds - wish I had known this earlier! 2. When you do try to transfer after the waiting period, do it during business hours (9am-4pm). I tried at like 11pm on a Sunday and got weird errors, but it worked fine the next morning. 3. If you're still getting errors after 3-4 business days, there might actually be a verification issue with your claim that needs to be resolved with PA UC directly. The system is definitely confusing and poorly explained, but the good news is this particular error usually resolves itself with time. Hope everyone gets their transfers working soon!

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