How to backdate a PA UC claim started after IDme verification delays?

your supposed to request backdating during the initial claim filing theres a question about if you want to backdate ur claim. but dont worry u can still fix it but u gotta call them. good luck getting thru lol

Yes, you can definitely request backdating for your claim, especially since the delay was due to the IDme verification issues, which is considered a technical problem on their end. You'll need to call the PA UC service center at 888-313-7284, but be prepared for a long wait. When you get through, explain that your claim start date was delayed due to IDme verification problems. They should be able to backdate your claim to the week you originally intended to file. Make sure you have the exact dates of when you first tried to access the system and when you finally got verified. Regarding your waiting week - yes, Pennsylvania still requires a waiting week on new claims. This is the first eligible week of your claim for which no benefits are paid. You'll start receiving payments from your second eligible week forward, assuming you meet all other requirements.

after 2 hrs on hold they hung up on me lol. tried 3 more times same thing. waste of time

I had this EXACT same issue with IDme back in January! The facial recognition thing kept failing and then locked me out completely. So annoying. I ended up having to go to the CareerLink office in person to get help. They couldn't fix it directly but they gave me a direct number to someone who could help with the backdating. Took about 3 weeks for everything to get fixed but I did eventually get paid for that missed week.

I've helped several people with backdating issues. Here's what you need to do: 1. First, try using the Message Center in your PA UC dashboard. Create a new message with the subject line "Backdate Request" and clearly explain the IDme verification issues that prevented you from filing on time. Include specific dates. 2. If you don't get a response within 7-10 days (which is common), then you do need to call. The best times to call are Tuesday-Thursday between 8:15-9:30am or 3:00-3:45pm. Avoid Mondays completely. 3. When you get through, ask specifically for a "backdate request due to IDme technical issues." This will route you to the right department. 4. After backdating is approved, your waiting week will automatically adjust to the new first week of your claim. Regarding your certification concerns - don't worry too much. As long as you reported any earnings accurately and indicated you were able and available to work, you should be fine. The system will tell you if there's an issue with your certification.

They NEVER answer the phone, I've been trying for two weeks straight!!! The system is BROKEN and they don't care. I filed in February and haven't seen a PENNY while bills are piling up!!! My claim has been "under review" for 7 weeks with no explanation. This is my third time on unemployment and it's never been this bad before. The IDme thing is just another way to make it harder for people to get benefits they DESERVE and PAY INTO!!!!!

my cousin had this happen. try calling right when they open at 8am that worked for him

I was in a similar situation last month with the IDme verification nightmare. After trying for days to get through on the regular unemployment line, I discovered this service called Claimyr (claimyr.com) that helped me get through to someone at PA UC within 30 minutes. They basically keep dialing for you and then call you when they get through to an agent. They have a video that shows how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 I was skeptical at first but was desperate enough to try anything. It actually worked and I got my backdating issue resolved in one call. The rep I spoke with was able to backdate my claim to the correct week and adjust my waiting week accordingly. Saved me hours of frustration!

not sure about backdating but for the certification part just be totally honest and you'll be fine. they're really looking for people who lie about working while collecting UC. if u reported everything correctly dont worry about that part

Just wanted to add - make sure when you request the backdating, you specifically mention that your inability to file was due to "technical issues with the IDme verification system." This is considered a valid reason for backdating under PA UC guidelines. Also, when you do get through to someone, ask them to document in your file that you've been attempting to contact them about this issue. This creates a record showing you've been proactive about resolving the problem, which can help if there are any further delays.

UPDATE: I tried the Claimyr service that someone mentioned here, and I actually got through to PA UC this morning! The rep was able to see in their system that I had multiple failed IDme verification attempts before my successful one. She submitted the backdating request while I was on the phone and said it should be processed within 3-5 business days. She also confirmed that my waiting week will automatically adjust to the new first week of my claim once the backdating is approved. Thank you all for your help and suggestions! I'll update again once everything is finalized.

Great to hear you got through and resolved it! I'm dealing with a similar IDme verification nightmare right now - been locked out for 3 days because the facial recognition keeps failing. Super frustrating that they implemented this system without making sure it actually works properly. For anyone else struggling with IDme specifically, I found that using a different device sometimes helps. The facial recognition worked better on my laptop than on my phone. Also make sure you have really good lighting - that seemed to make a difference for me when I finally got through the verification process. Thanks for sharing your experience with the Claimyr service too. Might have to try that if I run into backdating issues once I can actually access my account again.

I'm dealing with the exact same IDme nightmare right now! Filed my claim last week but got stuck in verification hell for 4 days. The facial recognition kept timing out and their customer service was useless. Finally got verified yesterday but now I'm worried about the same backdating issue you had. Reading through all these responses, it sounds like the Message Center approach might be worth trying first before dealing with the phone system. Has anyone had success getting backdating approved through the online message system alone, or did everyone eventually have to call? Also @Zainab Ismail - really hoping your backdating gets processed smoothly! Keep us posted on how it goes. This whole IDme rollout has been such a disaster.

I went through something very similar earlier this year! The IDme verification system is absolutely terrible - I was locked out for almost 2 weeks because their facial recognition kept failing even though I was following all their instructions perfectly. What finally worked for me was calling during their less busy hours (around 2-3pm on weekdays) and being very specific about the "technical system failure" language when explaining the situation. The rep I spoke with said they've been getting tons of calls about IDme issues and they have a streamlined process now for backdating claims when the delay was due to their verification system problems. One tip that might help - when you do get through, ask them to put a note in your file about the IDme verification delays. This creates a paper trail showing the issue wasn't on your end, which can be helpful if any other problems come up with your claim later. The good news is that once they approve the backdating, everything else should process normally. My waiting week automatically adjusted and I got paid for that missing week within about 10 days of the approval. Hang in there - it's frustrating but it does get resolved eventually!