After reading about your benefit year transition issue, I definitely recommend calling early in the week (Monday or Tuesday) and early in the morning right when they open. The claims overlap team that another user mentioned is usually less busy during those times. Also, prepare all your information before calling - your claim ID numbers for both claims, the exact dates of your benefit year end, and the dates of any pending payments. Having this ready will help them resolve it much faster once you do connect.

I've been through this exact scenario multiple times unfortunately. What really helped me was documenting everything - the time I called, how long I waited, the agent's name if they gave it, and exactly what happened. When I finally got through to someone who could help, having that timeline made them take my situation more seriously. Also, if you do get disconnected again "due to an emergency," ask for a reference number for your call before they hang up. Most agents can give you one quickly and it helps prove you actually connected when you call back. The system is definitely frustrating but don't give up!

Just checking back - did you have any luck uploading your bank verification documents or getting through to someone? The bank statement upload suggestion is actually really good advice and can speed things up considerably.

That's awesome news Connor! So glad you got it resolved. For anyone else dealing with this issue, it sounds like the key steps are: 1) Check for open issues in your dashboard (especially "payment method verification"), 2) Upload bank verification documents if available, and 3) Try to speak with an agent to expedite the process. Good to know the system does work eventually, even if it's frustrating waiting weeks without communication about what's happening behind the scenes.

I went through something similar a few months ago. Here's what worked for me: I called the UC service center every morning at exactly 8:00 AM for about a week straight. Finally got through on day 6. When I did reach someone, I explained that I discovered the error immediately after submission and was proactively trying to correct it. The rep was actually pretty understanding and made a note in my file that I had contacted them to report the correction voluntarily. They adjusted my claim and told me that because I was upfront about it, it wouldn't be considered fraudulent misreporting. The key is persistence with calling and being honest about the mistake when you do get through. Don't wait for the message system - it really can take weeks and by then your payment might already be processed incorrectly.

I've been dealing with PA UC for over a year now and want to echo what others have said about documentation being key. Save screenshots of every attempt you make to contact them - the busy signals, the message you send through the dashboard, everything. I learned this the hard way when I had a different issue and they initially claimed I never tried to contact them. Also, if you do use that Claimyr service someone mentioned, make sure to get the reference number or confirmation from the UC rep when they make the correction. Sometimes corrections get "lost" in their system and having that reference number saved me from having to re-explain everything months later. The good news is that $85 is a relatively small amount and since you caught it within 24 hours of submitting, it shows good faith on your part. I've seen people successfully correct much larger amounts without major penalties as long as they were proactive about it like you're being. Hang in there - their system is frustrating but correctable mistakes like this do get resolved!

Update: I FINALLY got through to someone this morning! For anyone with a similar problem - I called the alternative number (888-313-7284) at exactly 7:59am and selected option 1 then 3 for payment issues like someone suggested here. The agent explained that my claim was put on hold for recalculation because of my part-time work. She lifted the hold and I should be able to file again starting Sunday. She also said I'll be able to file for the missed week once the system updates (24-48 hours). My weekly benefit amount will be reduced based on my part-time earnings, but at least I'll get something. Thanks everyone for your help!

That's such great news that you got through and got it resolved! For anyone else dealing with this issue - I had a very similar experience last year. The key things I learned: 1) Always call right when they open at 8am, 2) The payment issues line really does have shorter wait times, and 3) Make sure to ask specifically about backdating any missed weeks when you talk to the agent. Also, once your claim is back to normal, they'll recalculate your weekly benefit based on your part-time earnings using a formula - basically they subtract your weekly earnings from your full benefit amount, so you'll still get partial benefits as long as you're not earning more than your full weekly benefit amount. Keep all your pay stubs because they might ask for them later to verify your reported earnings!

FINAL UPDATE: My claim was APPROVED! Just got the determination letter today - they agreed I was laid off and not at fault. The agent said payments should start processing in the next 1-2 business days. Such a relief! Thank you to everyone who gave advice. For anyone else going through this: 1) Keep filing weekly claims while waiting 2) Submit ALL documentation you have 3) Try to actually speak with someone (the Claimyr service really helped) 4) Be persistent and don't give up!

Congratulations on getting approved! This gives me hope for my own situation. I'm currently on week 3 of a fact finding for the exact same issue - employer says I quit but I was actually laid off due to budget cuts. I have my termination paperwork and emails about the layoffs, so hopefully I'll have a similar outcome. Thanks for documenting your whole journey here, it's really helpful to see the timeline and know that persistence pays off. Going to try that Claimyr service tomorrow if I still haven't heard anything.