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I'm in a very similar situation - filed in late February after a layoff and have been stuck with the work separation issue for 2.5 weeks now. The stress is unreal, especially with bills piling up. Based on what everyone is saying here, it sounds like we just have to wait it out unfortunately. I've been trying the 8am calling strategy that Zoey mentioned but still no luck getting through. One thing that's helped my anxiety a bit is setting up text alerts in the UC portal so I'll know immediately if anything changes with my claim status. Also started applying for some temporary/gig work just to have something coming in while I wait. The backpay will be nice when this finally resolves, but man the waiting is brutal. Keep your head up Sophia - we'll get through this!
Thanks Ravi! It's honestly so reassuring to know I'm not alone in this mess. I set up those text alerts too after reading your comment - hopefully we'll both get good news soon. The temporary work idea is smart, I've been thinking about doing some delivery driving or something just to have some income while waiting. This whole experience has really opened my eyes to how broken the system is when people need help the most. At least we have this community to vent and share info! Fingers crossed we both hear something positive in the next week or two.
I went through this exact same situation last year and it was incredibly stressful. My work separation issue took about 5 weeks to resolve, but I did eventually get all my backpay once it was cleared. A few things that helped me: 1) I contacted my state representative's office and they actually reached out to UC on my behalf - sometimes that can help move things along, 2) I documented everything from my layoff (termination notice, final paystub, any communications) in case they needed proof later, and 3) I applied for emergency food assistance through 211 to help with expenses while waiting. The waiting is absolutely brutal when you're stressed about bills, but hang in there - most people do get approved eventually and the backpay covers all the weeks you've been filing. Don't give up on the weekly certifications no matter how long it takes!
This is really helpful advice! I didn't know you could contact your state representative's office - that's definitely something I'm going to try. I've been documenting everything from my layoff too, but it's good to know that was the right move. The emergency food assistance through 211 is also a great tip since my grocery budget is getting really tight. It's encouraging to hear that you eventually got everything sorted out with full backpay. I'm trying to stay positive but some days are definitely harder than others when you're watching your savings dwindle. Thanks for sharing your experience and the practical suggestions!
One thing that might help - check your portal to see if your appeal is listed in the "Determinations & Issue Status" section. If it shows the appeal as decided in your favor there, but your weekly claims still show as disqualified, that's normal during processing. If the appeal decision isn't showing up in that section at all yet, that might indicate the referee's decision hasn't been entered into the system.
That's a good sign that your appeal shows as "Allowed" in the system! I went through the exact same thing last summer - won my appeal but had to wait 19 days for the weekly claims to flip from disqualified to paid. The most frustrating part is there's literally nothing you can do except wait once it's in their processing queue. I called every other day and got the same "2-4 weeks" response each time. Just keep filing your weekly claims like others said - when it finally processes you'll get a lump sum for all the back weeks. Hang in there, it WILL happen eventually even though the wait is brutal when you're struggling financially.
19 days is actually not too bad compared to some of the horror stories I'm hearing! Thanks for the reassurance that it will eventually happen. The lump sum payment will definitely help catch up on everything. Did you have any issues with the back payments when they finally came through, or did everything calculate correctly?
I had the same issue this morning but just tried again (it's 11:24am now) and was able to get in and file my weekly claim. The site seems to be working again, though it's running a bit slow. Hope this helps!
@Oliver Alexander Try clearing your browser cache and cookies, then restart your browser completely. I had the same invalid "PIN error" last month even though I knew my PIN was correct. After clearing everything and restarting, it worked fine. If that doesn t'help, you might need to call and have them reset your PIN - sometimes the system locks you out after the maintenance windows.
@Oliver Alexander Same thing happened to me a few weeks ago after maintenance. The system sometimes gets confused and thinks your PIN changed even though it didn t.'I had to call the customer service line took (forever to get through but) they were able to unlock my account and confirm my PIN was still the same. Really annoying but at least it got sorted out. You might also try waiting an hour or two and trying again - sometimes it fixes itself.
I've been dealing with PA UC website issues for months now and here's what I've learned: always try to file on Sunday or Monday if possible because the system gets overwhelmed later in the week. If you're having trouble, don't panic about missing your deadline - as long as you file within your weekly filing period (which runs Sunday through Friday), you should be fine. I keep a screenshot of any error messages I get just in case I need to prove the system was down if there are any issues with my claim later. Also, if you use a password manager, sometimes that can cause problems with the PA UC site - try typing your info manually if you're getting login errors.
So glad you got this resolved! That routing error explanation makes total sense - the system probably had some kind of glitch where it defaulted to direct deposit settings even though your profile showed the debit card. Thanks for sharing the update, this will definitely help other people who run into the same issue. The fact that the rep said it's happening to "quite a few people recently" is concerning though - sounds like PA UC has a systemic problem they need to fix. At least now you know the money wasn't lost, just misdirected!
That's such a relief to hear you got it sorted out! The routing error thing is really scary though - makes me wonder how many people are dealing with this and don't know what happened to their money. I'm definitely saving this thread for future reference in case I run into payment issues. The suggestion about asking for both a payment tracer AND payment search seems really important since they're different processes. Hope your reissued payment comes through quickly!
This is really helpful information! I'm currently dealing with a similar situation where my payment shows "paid" but hasn't hit my ReliaCard yet (it's been 6 days). After reading through this thread, I'm going to call Money Network first to confirm they have no record of the payment, then use the specific terms "payment tracer" and "payment search" when I contact PA UC. The routing error you discovered is eye-opening - I never would have thought to check if my payment method got switched in their system somehow. Thanks for sharing your experience and the resolution!
Good luck with your situation! Definitely follow that exact process - call Money Network first to confirm, then use those specific terms with PA UC. Based on what Drake found out, it seems like this routing error might be more common than we thought. You might want to also double-check your payment method settings in your UC dashboard to make sure it still shows ReliaCard as selected. Sometimes the system changes things without any notification to the user. Hope you get it resolved quickly!
Katherine Harris
mine randomly showed up at like 10pm on a thursday lol. the money network system is weird about when it posts
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Michael Adams
•That's good to know! I'll keep checking throughout the day instead of just in the morning.
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Fatima Al-Mazrouei
I work for a nonprofit that helps people navigate UC issues, and what you're experiencing is unfortunately very common with PA backpay right now. The system is backed up and large backpay amounts (especially 7+ weeks) are getting flagged for additional review even after showing "paid" status. A few things to try: 1) Call Money Network tomorrow to verify your card details are correct 2) Check your UC dashboard for any new messages or requirements 3) If nothing by day 10, try calling PA UC early morning (7:30am) for better chance of getting through. The good news is I've never seen a legitimate "paid" status not eventually result in payment - it's just taking longer than usual. Hang in there!
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Dylan Campbell
•This is really helpful info! I had no idea about the flagging for additional review - that explains a lot. I'll definitely call Money Network first thing tomorrow morning to double-check everything on their end. It's reassuring to hear from someone who works with UC issues that legitimate "paid" statuses do eventually come through. The waiting is just nerve-wracking when you have bills due! Thank you for taking the time to explain what's happening behind the scenes.
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