New York Unemployment virtual meeting no-show - what are my options?

Same thing happened to me last week! I waited for 2 hours like a clown 🤡 Screenshot everything and document the date/time. Call them first thing tomorrow morning

I found a way to actually get someone on the phone finally. Used this service called claimyr.com that calls and waits on hold, then connects you when someone picks up. Costs $20 but honestly worth it cause I finally got through. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

This is actually a common issue rn. You need to: 1) Email them at NYSDOL@labor.ny.gov with screenshots 2) Try to reschedule through your online portal 3) Keep all documentation of the missed meeting. Sometimes their system glitches and doesn't notify the agents.

your supposed to get an email if they cancel... check your spam folder maybe?

They're so understaffed its ridiculous. My friend works there and says theyre running on half the normal staff rn

anyone else notice these virtual meetings never start on time? like ever??? 🙄

This is so frustrating! I had a similar experience last month - waited for over an hour and nobody showed. What worked for me was immediately filing a complaint through the NY DOL website under "Contact Us" and selecting "Technical Issues." They actually responded within 24 hours and rescheduled me. Also make sure to screenshot your confirmation email and the meeting link showing you were there on time. That documentation saved me when they tried to say I was a no-show initially.

Ugh this is happening way too often lately! I had the exact same thing happen two weeks ago - sat there for over an hour like an idiot waiting for someone who never showed up. What I did was immediately take screenshots of everything (the meeting link, the time, my confirmation email) and then called the main DOL number. Took forever to get through but they were able to see on their end that the agent was a no-show and rescheduled me for the next day. Definitely document everything because they'll try to mark YOU as the no-show if you don't have proof. So frustrating that we have to deal with this when we're already stressed about benefits! 😤

This exact same thing happened to me about a month ago! I was so frustrated sitting there for an hour and fifteen minutes with nobody showing up. Here's what I did that worked: I immediately took screenshots of the meeting room showing I was there, then went to the NY DOL website and used their online message center to report the issue. I also called their technical support line (not the main claims line) at 518-485-7000 - they have a separate number for virtual meeting issues. They were actually pretty responsive and got me rescheduled within 2 days. The key is to report it as a "technical issue" rather than just trying to reschedule normally. Don't let them mark this as YOUR no-show because it definitely wasn't! Keep pushing and document everything. You got this! 💪

This is absolutely ridiculous but unfortunately super common right now. I had the EXACT same thing happen to me three weeks ago - waited an hour and a half like a fool while nobody showed up. What saved me was immediately documenting everything with timestamps and screenshots, then filing a complaint through the NY DOL website under "Contact Us" > "Technical Issues." Don't just try to reschedule normally because they might try to mark you as the no-show! I also found success calling their main line early in the morning (like 8:01 AM sharp) - seems like that's when you have the best chance of getting through. Make sure you mention that YOU were present and THEY were the no-show, because their default seems to be blaming us claimants. It took about 4 business days but I finally got rescheduled and my benefits weren't affected. Hang in there - this system is broken but you can get through it! 🙏

This just happened to me yesterday too! So frustrating. What worked for me was taking screenshots immediately (meeting room, time, confirmation email) then filing through the DOL website under "Contact Us" > "Technical Issues" - NOT regular rescheduling. Also try calling 518-485-7000 (their tech support line) instead of the main number. They actually answered and could see their agent was a no-show. Got rescheduled within 48 hours and they noted it was their fault, not mine. Document everything because they'll try to flip it on you otherwise. You definitely shouldn't lose benefits over THEIR mistake! 💪

This is happening way too frequently lately! Just want to add that if you have a smartphone, try recording a quick video of yourself in the waiting room showing the time and that no one else is there. I did this when it happened to me and it was extra proof that helped when I filed the complaint. Also, if you're on a computer, take a screenshot of your browser showing the meeting URL and timestamp. The more documentation you have, the better. It's ridiculous we have to protect ourselves like this, but unfortunately that's where we're at with this broken system. Hope you get it resolved quickly! 🤞

This happened to me last month and I was livid! What I discovered is that you can actually check if the agent logged into the meeting system by calling the Virtual Meeting Support line at 518-457-2299 - they have logs of who was supposed to be there. When I called, they confirmed their agent never even logged in and immediately flagged it as "agency error" in my file. This is crucial because it prevents them from marking you as a no-show. I also sent a follow-up email to my assigned caseworker with all my screenshots attached. Got rescheduled within 3 days and they added a note that the missed meeting was due to technical issues on their end. Don't let them gaslight you into thinking this was somehow your fault - you showed up, they didn't! 🔥

This thread is incredibly helpful! I just went through the same nightmare last week - waited 90 minutes for a meeting that never happened. Following everyone's advice, I immediately took screenshots of the meeting room, my confirmation email, and the timestamp. Then I called that Virtual Meeting Support line at 518-457-2299 that @Ethan Brown mentioned - HUGE game changer! They confirmed their agent never logged in and marked it as "agency error" in my file within minutes. Also filed a complaint under "Technical Issues" on the DOL website like several people suggested. Got a response in 2 days and was rescheduled without any issues. The key is definitely documenting EVERYTHING and using the right channels - don't let them flip this on you when it's clearly their system failing us. Thanks to everyone sharing their experiences, it made navigating this so much easier! 💯

This is happening SO much lately it's not even funny anymore! Just had the same thing happen to me two days ago - sat there for over an hour like a total fool waiting for someone who never showed. What's really helped me (and echoing what others have said) is immediately taking screenshots of EVERYTHING - the meeting room, your confirmation email, the timestamp, even a quick screen recording if you can. Then I called that Virtual Meeting Support line at 518-457-2299 that @Ethan Brown shared (absolute lifesaver!) and they confirmed their agent was a no-show and marked it as "agency error" right away. Also filed under "Technical Issues" on the DOL website like everyone's suggesting - got a response in 48 hours. The most important thing is DON'T let them try to blame you for their technical failures! Document everything and use these specific phone numbers and filing methods people have shared. This thread has been a goldmine of actual solutions - we shouldn't have to become unemployment claim experts just to get help, but here we are helping each other navigate this broken system! 🤝

This is such a widespread issue right now and it's absolutely infuriating! Reading through everyone's experiences here has been both validating and incredibly helpful. I went through the same nightmare last month - waited an hour and twenty minutes for absolutely nobody to show up. Following the advice in this thread, I immediately took screenshots of everything (meeting room, confirmation email, timestamps) and called that Virtual Meeting Support line at 518-457-2299 that several people mentioned. They were able to confirm their agent never even logged into the system and marked it as "agency error" in my file right away. Also filed a complaint under "Technical Issues" on the DOL website like everyone suggested - got a response within 48 hours and was rescheduled without any penalties. The key is definitely documenting EVERYTHING and using these specific channels rather than trying to reschedule through normal means. It's honestly disgraceful that we have to become experts at protecting ourselves from their system failures when we're already stressed about our benefits, but I'm so grateful for this community sharing actual solutions that work. Hopefully they fix these technical issues soon, but until then at least we have each other's backs! 🙏