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New York Unemployment: Approved but no payment on debit card after 4 certifications

Got approved for unemployment and received my monetary determination letter. I've certified 4 times already but still haven't received any payments on my debit card. Been trying to reach someone but the phone lines are crazy busy. Was on hold 2 hours and the agent hung up on me because I didn't respond fast enough. Anyone know what else I can do?

same thing happened to me last month. turns out there was an identity verification hold on my account that i didnt know about. you probably need to talk to someone to clear whatever flag is on ur account 🤷‍♀️

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yep identity verification is usually the culprit. they never tell u about it until u finally get someone on the phone smh

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how did u end up getting through to someone???

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took me like 3 days of constant calling. its brutal out here

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I found a way to actually get through! Used this service called claimyr.com that calls and waits on hold for you, then connects you when they get an agent. Costs $20 but totally worth it after trying to call for weeks. Here's a video about how it works: https://youtu.be/Rdqa1gKtxuE

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sounds sketchy af. why would u pay money just to make a phone call? 🤔

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bc spending $20 is better than wasting hours trying to get through. worked for me and got my issue fixed in one call

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can confirm its legit, used it last week. got through in like 45 mins

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Have you checked your spam folder? Sometimes they email you asking for additional docs but it goes to spam. Also make sure ur answering all the questions correctly when certifying

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COMPREHENSIVE GUIDE TO GETTING YOUR PAYMENTS STARTED: First, make sure you've done these basics: - Check your email INCLUDING spam folder for any notices - Verify your ID online through ID.me if you haven't - Make sure you're certifying correctly each week - Double check your direct deposit/debit card info is correct If everything looks good, you NEED to speak with a rep. Best options: 1. Use claimyr.com to get through (costs $ but works) 2. Call right when they open at 8am 3. Try the callback feature on the website Common holds that need agent help: - Identity verification - Previous employer disputes - Missing wages - System glitches Don't give up - keep trying until you get through!

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thank u for this detailed response! gonna try claimyr tomorrow morning

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saving this comment for later, super helpful 💯

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ny unemployment system is such a joke fr. they expect us to just sit around with no money while they get their act together 🤮

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facts! and then they got the nerve to hang up on u when u finally get thru 😤

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try messaging them on twitter, sometimes they respond faster there

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tried that for 2 weeks straight, they just send generic responses

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