NYS Department of Labor showing 'issue closed level 2' - what does this mean for my unemployment claim?

Issue closed level 2 typically means that an adjudicator has made a determination on your claim and it's been reviewed by a supervisor (level 2). This usually indicates the adjudication process is complete. You should receive a determination letter in the mail within 3-5 business days explaining whether your claim was approved or denied. Check your my.ny.gov messages too as sometimes they post there first.

I had the same thing happen last month and it turned out my claim was approved! The level 2 just means it went through the full review process. My first payment came about a week after I saw that status change. Fingers crossed for you!

If you're having trouble getting through to NYS Department of Labor to check on this, I recently used a service called Claimyr (claimyr.com) that helped me reach an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I was able to get clarification on my claim status when I couldn't get through the regular phone lines.

level 2 means they reviewed it twice which usually happens when there's something complicated about your case or when the first reviewer wasn't sure. Could be good or bad honestly

Don't stress too much about the terminology - the important thing is that your adjudication is done and you should get a clear answer soon. Make sure you keep filing your weekly claims even while waiting for the determination letter. If you're approved, you'll get backpay for all those weeks.

I went through something similar a few months ago! "Issue closed level 2" generally means your case has been fully adjudicated and reviewed by a supervisor. In my experience, this is actually a positive sign - it means they've made a decision rather than leaving it in limbo. The fact that it went to level 2 review just means they wanted to double-check everything, which is pretty standard for unemployment claims. You should definitely get that determination letter soon, and hopefully it's good news! Keep checking your online account too since sometimes the payment information updates there before the letter arrives.

I'm in a similar situation right now - my claim has been in adjudication for about 5 weeks and I keep checking for any status updates. Reading through these responses is really helpful! It sounds like "issue closed level 2" is actually a good sign that the process is moving forward. I've been so worried that no news meant bad news, but it seems like the NYS DOL system just takes forever to update. Has anyone here had experience with how quickly the online account reflects payment information once a claim is approved? I'm trying to manage my expectations for timing.