NY unemployment benefits stopped claiming option disappeared after BYE date confusion

This happened to me in January. The system glitched after a site maintenance and wiped my effective date. You need to speak with a Tier 2 specialist who can reset your claim in the system. Regular agents can't help with this specific issue - they'll just tell you to wait or reapply (which you shouldn't do if your BYE date is still valid).

Same exact thing just happened to my girlfriend last week!! The online system is totally broken right now. She got through after calling like 50 times and they told her it was a "data migration error" whatever that means. Keep trying to call.

dont file a new claim!!! thats wat i did and now i have TWO messed up claims and neither one works and im on week 3 with no money. the system is all screwed up right now.

I dealt with this exact issue last month. This is happening because the NYSDOL just migrated to a new claims processing system in January 2025, and there are widespread glitches affecting people whose claims started before the migration. You need to: 1. Don't file a new claim - this will only complicate things 2. Request a callback through your online account (go to Messages > Compose New) 3. Take screenshots of your BYE date and the error 4. Keep detailed notes of who you speak with Unfortunately, the regular phone representatives often don't have access to fix these system issues. You need to speak with a claims specialist who has backend access to the database.

The callbacks take FOREVER. I waited 9 days for them to call me back about a similar issue. If you need this fixed fast I'd recommend just calling repeatedly until you get through. That's what worked for me.

I ran into this same situation in February and found a service called Claimyr that helped me get through to an actual person at NYSDOL without waiting for days. It was the only way I could get my issue fixed quickly. You can check them out at claimyr.com - they have a video showing how it works: https://youtu.be/Rdqa1gKtxuE Basically they hold your place in line and call you when they have an agent on the phone. Saved me from missing my car payment while waiting for benefits to restart.

the whole system is broken since they updated it. my freind had to go to his assemblymans office to get help after trying for 2 weeks to reach someone!!! maybe try that??

UPDATE: I finally got through to someone after using Claimyr (thanks for the recommendation). The rep confirmed it was a system error from their recent update. Apparently when they migrated data, some accounts with remaining balances but approaching their BYE date got flagged incorrectly. She was able to reactivate my claiming ability on the spot! I can certify again starting Sunday. Such a relief! For anyone else experiencing this - definitely mention the "data migration error" specifically when you get through.

i had this SAME EXACT PROBLEM and it took me 3 weeks to get fixed!!!! the new yorK unemployment system is such a disaster. glad you got through faster than i did!

One more update: I got my back payments today! They came through as a lump sum for the two weeks I missed. If anyone else is dealing with this issue, don't lose hope. Keep trying to reach someone who can help, and definitely be specific about the "effective date showing as 0" and "data migration error" - those were the keywords that helped the rep immediately understand my problem.