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I had a similar situation trying to reach someone at NYS Department of Labor about this exact question. Could never get through on the phone - kept getting busy signals or disconnected after waiting forever. Finally used a service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Honestly saved me weeks of frustration trying to get answers about collecting both benefits.
Thanks for the tip! I've been trying to call for days with no luck. Did they charge you a lot for that service?
The whole system is a joke. I've been dealing with NYS Department of Labor for 2 months now and they keep asking for more documentation. First it was wage verification, then they wanted proof of job search activities, now they want some form I never heard of. Meanwhile bills keep coming and they act like it's no big deal to make people wait.
I've been trying to get through to NYS Department of Labor for weeks to ask about my benefit rate calculation and keep getting hung up on or stuck in endless hold queues. It's so frustrating when you just need a simple answer about your claim. I ended up using this service called Claimyr (claimyr.com) that actually got me connected to a real person at NYS Department of Labor within like 20 minutes. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Totally worth it when you're dealing with urgent benefit questions.
Never heard of that service but honestly anything has to be better than sitting on hold for hours just to get disconnected. Did they charge you a lot?
The whole unemployment system in this state is a joke honestly. They make it so hard to get basic information and the website is constantly down when you need to file your weekly claim. Then they wonder why people get frustrated with the process.
THE WHOLE SYSTEM IS RIGGED AGAINST WORKERS! Companies just replace us with machines and we're supposed to be grateful for scraps from unemployment. Been dealing with this crap for months trying to get through to NYS Department of Labor.
I get the frustration but if you're having trouble reaching them, I used a service called Claimyr (claimyr.com) that helps you get through to actual NYS Department of Labor agents. There's a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling and getting hung up on.
Wait so if I get laid off because they bring in AI or robots that's still regular unemployment?? I thought there might be special benefits for that or something?
AstroAlpha
I had trouble getting through to NYS Department of Labor to ask questions about my appeal. Kept getting busy signals for weeks. Finally used claimyr.com to get connected to an actual agent who walked me through what documents I needed. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made the whole process way less stressful when I could actually talk to someone.
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Yara Khoury
•Wait you can pay someone to help you get through? How much does that cost?
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AstroAlpha
•It's worth it just to get real answers instead of guessing what you're supposed to do. The agent explained exactly what NYS Department of Labor was looking for in my appeal.
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Keisha Taylor
I went through this last year when they said I was fired for misconduct which was total BS. During the appeal hearing I got to tell my side and my former employer had to prove their case too. The judge ruled in my favor and I got all my back benefits. Don't give up if you think the initial decision was wrong!
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