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I had issues getting through to NYS Department of Labor to clarify questions about my work history when I was going through adjudication. Ended up using this service called Claimyr (claimyr.com) that actually got me connected to a real person who could explain exactly what they were looking for. They have a video demo showing how it works: https://youtu.be/qyftW-mnTNI. Made the whole process way less stressful than trying to call myself.
I've been trying to get through to NYS Department of Labor for weeks to ask about my benefit calculation and the phone lines are always busy. Has anyone found a way to actually talk to someone there? I keep getting disconnected after waiting on hold forever.
I had the same problem with getting through to NYS Department of Labor agents. I ended up using a service called Claimyr (claimyr.com) that gets you connected faster. They have a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of trying to call myself and I was able to get my questions answered about my benefit amount.
The percentage thing is misleading because of the weekly cap. I was making good money before I got laid off and my unemployment is way less than 50% of my salary. The system is designed to help lower income workers more than higher earners. Just something to keep in mind when budgeting.
Before considering legal action, make sure you're keeping detailed records of every interaction with NYS Department of Labor. Save all emails, take screenshots of your online account, write down dates and times of phone calls and what was discussed. If they're truly violating due process or their own regulations systematically, this documentation will be crucial. Also check if your state has an unemployment insurance ombudsman or inspector general who handles complaints about the department's operations.
This whole system is ridiculous! Why do they need some random account number that employers hide from us? I worked there for 3 years and never once saw this mysterious number anywhere. Just another way to make filing claims impossible.
Omar Zaki
I had a similar situation where I couldn't reach anyone at NYS Department of Labor to explain my side when my employer contested my claim. The phone lines are always busy and I kept getting hung up on. I ended up using a service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. It was really helpful for explaining my situation properly instead of just waiting weeks for them to decide without hearing from me.
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Malik Thomas
•That sounds useful. How long did it take to get through to someone?
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Chloe Taylor
Just file the claim ASAP. Even if they deny it initially you can appeal. Don't let the fear of getting denied stop you from trying. The worst they can say is no but if you don't apply you definitely won't get anything.
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