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If you can't get through to NYS Department of Labor by phone (which is basically impossible these days), I had success using Claimyr to actually reach an agent. They helped me figure out what was holding up my claim when the portal wasn't showing anything. Check out claimyr.com - there's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than sitting on hold for hours.
The whole system is a joke. Open status could mean anything - they just keep you guessing while your bills pile up. I've had open status for a month and still no payments because apparently they need to 'verify my employment history' even though I submitted everything they asked for.
Just remember you still have to be available and looking for full-time work even if you're working part-time. Don't let the part-time job interfere with your job search requirements or they could disqualify you for not being available.
ugh the my.ny.gov website is such a nightmare to navigate!! I spent like 3 hours trying to find the right application last month. Make sure you're going to the unemployment services section, not the general benefits area. And have all your info written down first because the session times out if you take too long filling it out.
Pro tip - if you're having trouble getting through on the phone to NYS Department of Labor, there's actually a service called Claimyr that can help you reach agents faster. Check out claimyr.com and they have a demo video at https://youtu.be/qyftW-mnTNI showing how it works. I used it when my claim got stuck in adjudication.
Just wanted to add that you'll need to complete work search activities every week starting immediately, even during your waiting week. Keep detailed records of every job you apply to because they can audit your job search log at any time. Three work search activities per week minimum in most cases.
The unemployment system is such a mess. They disqualify people for the smallest things and then make it impossible to reach anyone to explain what happened. I've been dealing with NYS Department of Labor for months and it's like they don't want to pay anyone benefits.
Savanna Franklin
When I got terminated I couldn't reach anyone at NYS Department of Labor for weeks to ask questions like this. Ended up using a service called Claimyr that helped me get through to an actual agent at claimyr.com. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting busy signals.
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Sara Unger
•Good to know there are options if I run into issues. Hopefully the online filing goes smoothly but I'll keep this in mind.
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Juan Moreno
just file online its super easy compared to calling
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