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Have you tried the virtual assistant on the unemployment website? Sometimes it can help with verification issues. But honestly talking to a real person is the fastest solution. I spent 2 weeks trying to DIY before finally getting through to someone who fixed it in 5 minutes.
The virtual assistant is useless for anything beyond the most basic questions imo
Yeah we tried that first thing and it just kept giving generic answers. So frustrating!
I'm dealing with the exact same issue right now! Been waiting 6 days for my ID.me verification code and nothing. What's really frustrating is that my friend applied for unemployment in a different state and their verification went through instantly. It seems like NY's system integration with ID.me is particularly broken. I'm going to try some of the suggestions here like using incognito mode and checking different email folders. Really hoping we can get this sorted soon because the financial stress is real when you're counting on these benefits to pay rent 😰
This reminds me of when I was unemployed in 2019 and kept hearing about how great the job market was. Turns out we were getting close to that danger zone of too-low unemployment. Then 2020 hit and... well, we all know what happened. Now I'm back on unemployment again and at least the NYS Department of Labor system seems more prepared this time.
8.5% is definitely high! I remember during the recession it got up to like 12% in some areas and that's when all the extended programs kicked in. You should definitely be eligible for something extra.
I'm in a similar situation - been on UI for about 14 weeks and my county's unemployment rate is around 9.2%. From what I've researched, New York does have Extended Benefits but they're tied to both state and federal triggers. The state trigger is usually around 6.5% as others mentioned, but there's also a federal component that looks at how current rates compare to previous years. I'd recommend checking the NYS DOL website weekly since EB status can change month to month. Also, if you're getting close to exhausting your regular benefits, make sure you keep certifying even if the system seems to glitch - I heard some people had issues with automatic transitions to EB programs.
Good luck with your claim! I was in a similar situation with part-time work and it worked out fine. The key is just making sure you have all your employment information ready when you file.
Just wanted to add that you can also check your earnings history on the NYS Department of Labor website before applying. Log into your NY.gov account and look at your wage and tax statements - this will show you exactly what quarters and amounts they have on file for you. That way you can calculate beforehand whether you meet either the wage requirements or the 20-week/$260 average requirement. It's under "View Wage and Tax Information" in your online services account. This helped me figure out my eligibility before I even filed my claim.
Ella Thompson
The system has been pretty reliable lately but I'd still recommend not waiting until Sunday night to file. Weekday mornings seem to work best in my experience. Also double-check everything before submitting because fixing mistakes later is a huge pain with NYS Department of Labor.
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Andre Dupont
Just went through this process myself two weeks ago! The application took me about 40 minutes, but I had to stop and hunt down some old pay stubs. Pro tip: if you're still employed, try to get a copy of your recent pay statements and employment letter before your last day - HR departments are usually more helpful while you're still on payroll. Also, file as soon as possible after your separation date. I waited three days thinking I needed to "settle in" first and ended up kicking myself because those are days I could have been accumulating benefits. The waiting period for approval is real though - still haven't gotten my first payment yet but at least the claim is processing.
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