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Just wanted to say I understand how difficult this situation must be for you. Toxic work environments can really affect your mental health. Whatever you decide, make sure you're taking care of yourself too.
Before you quit, document EVERYTHING. Keep emails, take photos if there are safety issues, get witness statements if possible. Also check if your company has an HR department or employee assistance program you haven't tried yet. Sometimes exhausting internal remedies first strengthens your case for good cause if you do end up quitting.
I had trouble reaching NYS Department of Labor to get details about my disqualification too. Kept getting busy signals and disconnected calls. Finally used this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. The agent was able to explain exactly why I was disqualified and what my options were for appeal.
The benefit calculator on the NYS Department of Labor website can give you an estimate if you have your wage information. But honestly, calling them directly is your best bet to get exact numbers. I know the phone lines are always busy though - I've been trying to reach them for weeks about my own claim issues. Someone mentioned a service called Claimyr that helps people get through to NYS Department of Labor agents faster. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Might be worth trying if you need answers quickly.
Is that service legit? I'm desperate to talk to someone at NYS Department of Labor but I don't want to get scammed.
GalaxyGazer
The whole system is broken anyway. They want accurate numbers but their website crashes half the time when you try to file your weekly claim. How are we supposed to report accurately when their technology doesn't even work properly?? I've missed filing deadlines because of their technical issues and now they're questioning my claim status.
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Anastasia Kozlov
•I understand the frustration, but you can usually file late claims if you document the technical issues. NYS Department of Labor does accept proof of system outages as good cause for late filing. Screenshot any error messages and note the times when you tried to access the system.
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Mateo Sanchez
Wait, I'm confused about something. When they ask for work hours, do they mean just the hours I actually worked or also the hours I was scheduled but didn't work due to reduced shifts? My restaurant has been cutting everyone's hours and I'm not sure how to report this correctly on my weekly claims.
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Zara Mirza
•You only report actual hours worked and wages earned. If you were scheduled but didn't work due to lack of business, those don't count as work hours. However, make sure you're still marking yourself as able and available for work if you're seeking full-time employment.
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