Make sure when you get your decision letter that it specifically says you're eligible for benefits going forward. Sometimes they'll reverse the disqualification but there can still be other issues that need to be resolved. Also double check that your job search requirements are up to date in the system.

I went through this exact same process about 6 months ago. The good news is that since your employer didn't show up to the hearing, that usually works strongly in your favor. In my case, it took about 2.5 weeks to get the decision letter, and then another 10 days for the payments to actually start flowing. The back pay was definitely worth the wait - I got everything I was owed from when my claim was first put on hold. Just keep filing those weekly claims religiously, even though it feels pointless right now. Hang in there, you're almost at the finish line!

UPDATE: I finally got through to someone! Used the Claimyr service that someone mentioned above and got connected to an agent in about 20 minutes. The rep confirmed exactly what you all said - my claim got caught in their post-update verification process. She manually reviewed my claim, verified my identity, and released all my payments! Should have the money in 2-3 business days. THANK YOU everyone for all the advice and support here. This community is amazing.

So glad to see this community helping each other out! I just wanted to add that if you're still having trouble getting through by phone, you might also try contacting your local assembly member or state senator's office. They often have direct lines to DOL staff for constituent services. I had to do this last year for a different issue and their office was able to escalate my case within a week. Also, if you're facing immediate financial hardship (like potential eviction or utility shutoff), mention that specifically when you do get through - they sometimes have expedited processing for emergency situations. Keep your head up everyone, this system mess won't last forever!

The NYS Department of Labor system is so confusing with multiple websites! Why can't they just have everything in one place? I spent forever trying to figure out where to check if my job search activities were recorded properly.

I just went through this process last month and can confirm what others have said - you start your initial claim at labor.ny.gov and then use my.ny.gov for weekly certifications. One tip: create your my.ny.gov account right after filing your initial claim so you don't have to scramble later. Also, avoid filing on Mondays if possible since that's when the system gets overloaded. Tuesday mornings usually work better for me.

Just wanted to say hang in there! I was in a similar situation last year when my restaurant closed permanently. It took about 3 weeks to get approved and then I started receiving benefits. The waiting is the worst part but store closures are usually pretty clear-cut for eligibility.

I'm going through the same thing right now - filed my claim about 10 days ago and still waiting. From what I've read online, the NYS Department of Labor is pretty backed up right now but store closures are usually processed faster since there's less investigation needed. Have you tried calling the customer service line? I know it's hard to get through but sometimes they can at least tell you if there are any issues with your application. Also make sure you keep filing those weekly certifications even while waiting - that's what trips up a lot of people.

The NYS Department of Labor system is so confusing! I've been trying to figure out my own eligibility for weeks and every time I call I get different information. Some rep told me I needed to work for 6 months minimum but then another one said it was about quarterly earnings. Why can't they just give straight answers??

I'm in a similar boat - dealing with a toxic work environment and considering my options. From what I'm reading here, it sounds like the key is documenting everything if you're thinking about quitting for good cause. Keep records of schedule changes, any harassment, unsafe conditions, etc. That way if you do decide to quit, you'll have evidence to support your claim that it was for good cause. The NYS DOL will need that documentation during their investigation. Also definitely try to get through to speak with someone official before making any decisions - sounds like Claimyr might be worth checking out if the regular phone lines aren't working.