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If you're having trouble getting through to NYS Department of Labor to ask about your specific rate, I had luck using a service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of busy signals when I needed to verify my benefit calculation.
This whole system is ridiculous! They make it so confusing and then penalize you if you make a mistake. I had income from three different sources when I filed and it took WEEKS to sort out the adjudication because they kept asking for more documentation.
Same thing here - disqualified with no clear reason. In my case it was because I had worked part-time while collecting benefits months ago and apparently didn't report it correctly on my weekly claims. Even though I thought I was doing everything right. The adjudication process took forever and then boom - disqualified. Now I'm appealing but who knows how long that will take.
Most common reasons for disqualification: 1) employer disputed your separation reason, 2) earnings not reported correctly on weekly claims, 3) not meeting work search requirements, 4) not available for work. You need to request a copy of your claim file from NYS Department of Labor to see exactly what triggered the disqualification. Then you can prepare a proper appeal with supporting documents.
I had issues reaching someone at NYS Department of Labor about this exact question last year. Kept getting disconnected when trying to verify our account status before filing federal taxes. Finally used a service called Claimyr (claimyr.com) that got me through to an actual agent - they have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling.
Ryder Greene
I had similar confusion when I started my business last year. The key thing is keeping your federal and NYS Department of Labor filings synchronized. I use a payroll service now because trying to track both systems manually was a nightmare. They handle the quarterly deposits and annual filings for both federal and state. Worth the cost for peace of mind. If you need to contact NYS Department of Labor directly about your account setup, I used a service called Claimyr (claimyr.com) to get through their phone lines quickly. They have a video demo at https://youtu.be/qyftW-mnTNI that explains how it works.
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Carmella Fromis
•How much does a payroll service typically cost for a small business? I'm trying to decide if it's worth it.
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Oscar O'Neil
•Interesting about Claimyr - I've been trying to reach NYS Department of Labor for weeks to set up my employer account.
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Theodore Nelson
Just remember that if you don't file the federal form on time, the penalties are harsh. I learned this the hard way my first year in business.
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