New York Unemployment

Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I was told my claim was priority back in May, and after 2 weeks of nothing, I called and they said there was no priority flag on my account! The first rep had lied just to get me off the phone. Make sure you call back and confirm it's actually been marked priority.

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OMG that's infuriating! I'll definitely call back to confirm. Did you eventually get it sorted out?

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Yeah but only after I got through to a tier 2 specialist who actually knew what they were doing. The regular phone reps just read scripts and barely have access to do anything. Had to use claimyr.com to finally get through to someone useful after weeks of trying.

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I'm in a similar situation right now - been waiting 8 days since they told me my claim was on priority status. Reading all these responses is both helpful and terrifying lol. Sounds like it really varies wildly from person to person. I've been checking my payment history obsessively too but still nothing. At least now I know to also check messages and maybe try calling back to confirm the priority flag is actually there. The idea of contacting my assembly person's office is interesting - never thought of that approach. Thanks everyone for sharing your experiences, it helps to know I'm not alone in this nightmare!

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Did they tell you which specific weeks were approved for backpay? I'm worried because my situation involves some weeks where I worked part-time and I'm not sure if they'll calculate it correctly. Should I call them again to make sure they have the right information about my work hours for those weeks? I'm so stressed about them potentially overpaying me and then asking for it back later.

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Not OP but I dealt with part-time work backpay. They should have all your reported income if you certified correctly for those weeks originally. If you didn't certify or made a mistake, definitely call to clarify before they process the payment!

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This is really encouraging news! I've been waiting on my NY backpay for about 6 weeks now and haven't heard anything yet. Can I ask what number you faxed your letter to? I've been calling the main line but haven't been told to submit any documentation yet. Maybe I need to be more proactive about asking what they need from me to move my case forward. The waiting is absolutely brutal - I'm behind on rent and bills because of this delay.

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Hey OP, don't stress too much. I was super nervous too but the agent I talked to was actually really nice and walked me through everything. You got this!

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Just wanted to add - if you get disconnected during the call (which happens sometimes), don't panic! You can call back and they'll be able to see that you already started the process. Also, they might put you on a brief hold while they input information, so don't hang up thinking the call dropped. The whole process took me about 45 minutes when I filed. You're going to do great!

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UGH the whole system is so unpredictable!! I've had payments delayed for no reason at all, then other times they come early. NYS Department of Labor really needs to give us better communication about when to expect our money especially around holidays.

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If you're having trouble getting answers about payment timing, I used a service called Claimyr (claimyr.com) to actually speak with someone at NYS Department of Labor about my deposit schedule. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than trying to call yourself and getting the busy signal.

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same question here but for different reason - does anyone know if we still have to do our weekly claim on monday even though its memorial day?

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Yes, you still need to file your weekly claim on Monday even though it's Memorial Day. The NYS Department of Labor online system runs 24/7 and doesn't shut down for holidays. Your claim window is still the same - you just log in and certify as usual. Missing your weekly certification could delay or stop your benefits, so definitely don't skip it!

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UPDATE: I finally received my payment! It took 13 business days total from when I completed the DocuSign. No notification or anything, it just appeared in my account this morning. For anyone else waiting, it seems like 2-3 weeks is the normal timeframe. Thanks everyone for your help and advice!

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Great news! Glad it came through before your rent was due. Pretty much in line with what I experienced too.

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lucky you!! at least the system worked for someone lol

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Congratulations on getting your payment! This thread is really helpful for setting expectations. I'm in a similar situation - just submitted my DocuSign for the Tourism Recovery Fund yesterday and was wondering about timing. Based on everyone's experiences here, it sounds like I should expect 2-3 weeks. The tax withholding info is also good to know since I was budgeting for the full amount. Thanks for updating us with your final timeline!

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