Keep certifying weekly no matter what - if you miss weeks you'll lose those payments even after your claim gets approved. Also document everything in case you need to appeal later. The adjudication process is frustrating but most claims do get approved eventually if you're eligible.

I'm dealing with the same situation right now - filed 4 weeks ago and still waiting on my first payment. The uncertainty is the worst part because you can't plan anything when you don't know if or when the money will come. I've been checking my account obsessively every day hoping to see some progress. At least seeing all these comments makes me feel less alone in this process. Has anyone here actually gotten through the adjudication and received their backpay eventually?

The unemployment system is so messed up right now. I had to call like 50 times before getting someone who actually knew what they were talking about. Don't believe the "wait 10 days" line - that's what they tell everyone to get them off the phone. Keep calling until you get someone competent who can actually help.

Ugh, this is so frustrating! I'm dealing with something similar right now. After reading everyone's responses, it sounds like the "10 day wait" is basically their way of hoping you'll just give up. I've been seeing claimyr.com mentioned by multiple people here - has anyone who's NOT affiliated with that service actually tried it? I'm getting desperate enough to consider paying for help, but I want to make sure it's legit before I spend money I don't have while waiting for unemployment benefits. Also, @NeonNebula, your step-by-step advice about asking for a "claim adjustment specialist" is super helpful - I'm going to try that approach first before looking into other options.

UPDATE: Thanks everyone for your help! The suggestion to update my contact info and save it again actually worked - DocuSign email came through about 10 minutes later. Just finished completing all the identity verification steps. Hopefully my claim will start processing now! Leaving this post up in case anyone else runs into the same problem.

Great to see this got resolved! For anyone else facing this issue, I'd recommend trying the contact info update trick first since it's free and quick. If that doesn't work, here's the order I'd suggest: 1) Check email domain filtering/whitelist settings, 2) Try the technical support line at 855-251-5537, 3) Call the verification department at 888-209-8124. The paid services like Claimyr should really be a last resort since the state resources should work if you know the right numbers to call. Thanks to everyone who shared their experiences - this thread will definitely help other people in the same situation!

For anyone else reading this thread with a similar issue, here's a quick guide to the BYE date process: 1. Wait until the day AFTER your BYE date to file a new claim 2. Continue certifying weekly during the transition period 3. Have your employment information ready for all jobs since your last claim 4. Be prepared for a 2-3 week processing period for the new claim 5. If you've earned at least 10x your weekly benefit amount during your benefit year, you should qualify (assuming you meet other eligibility requirements) 6. Your new weekly benefit amount will be calculated based on your base period wages 7. Part-time workers can still qualify for partial benefits Hope this helps others navigating this confusing transition!

This thread is incredibly helpful! I'm in a similar situation - my BYE date is coming up in a few weeks and I've been stressing about the timing. It's so frustrating that the DOL website says one thing but the system works completely differently. At least now I know to wait until the day after my BYE date passes before trying to file. Has anyone had issues with the new claim processing taking longer than the 2-3 weeks they mention? I'm worried about having a long gap in benefits since I'm also working part-time and need those partial payments to make ends meet.

UPDATE: I found the Request Official Payment History option like @profile4 suggested and received the document today with the NYSDOL letterhead. It shows my weekly benefit amount and payment history. My landlord accepted it! Thanks everyone for your help!

So glad you got it sorted out! For anyone else reading this thread, I just want to add that if you're having trouble with the updated NY.GOV portal, you can also try accessing it through the mobile app - sometimes the mobile version is easier to navigate. Also, if you need the documentation urgently and can't wait 2-3 days for the official payment history, many landlords will accept a combination of your most recent payment screenshot AND a bank statement showing the deposits. Just make sure both documents clearly show your name and the amounts match up.