UPDATE: I finally got it fixed!! The cookie deletion method helped but didn't completely solve it. I ended up using that Claimyr service someone mentioned above to get through to a real person at NYSDOL. Got a callback within an hour and the agent knew exactly what the problem was. Apparently my ID.me verification was stuck in some kind of pending status on their end even though it showed completed on mine. They did a manual override and had me log in while still on the phone with them. Everything works now! Most importantly, the agent was able to let me backdate my certifications for the weeks I missed, so I won't lose any benefits. Such a relief after almost two weeks of stress!

This ID.me integration has been a disaster for so many people! I went through something similar a few months ago. One thing that helped me was making sure I was logging out of BOTH my NYSDOL account AND my ID.me account completely before trying again. Sometimes having active sessions in both can cause the loop issue. Also, if you're still having trouble after trying all these great suggestions, document everything - keep screenshots of error messages and write down the times/dates you called. This helps when you finally get through to an agent. The system definitely needs to be fixed but at least there are workarounds. Hang in there!

The job listings are hit or miss honestly. But sometimes they post about job fairs or training programs that aren't advertised elsewhere. I ended up getting a lead through a virtual job fair they posted about. Worth checking weekly at least.

I'm in a similar boat - just hit my max benefit amount with months left on my BYE date. It's really discouraging when you're still actively looking for work. One thing I learned from calling around to different agencies is that some local workforce development centers have emergency assistance programs or can connect you with temporary work opportunities while you're between benefits. It might be worth reaching out to your local American Job Center or One-Stop Career Center to see what resources they have available. They sometimes know about programs that aren't widely advertised.

Just wanted to add that if your benefit amount seems wrong when it finally shows up, you can appeal it. I had to do that because they miscalculated my base period earnings. The appeal process took another month but I ended up getting $75 more per week which added up over time.

Emma, I went through this same situation last year when I got laid off from my job. The "benefit amount pending" status is frustrating but pretty normal - it usually means they're verifying your wage records with your employer. In the meantime, you can try to estimate it yourself using the formula others mentioned. Take your highest earning quarter from last year, divide by 13 weeks, then take half of that amount. That should give you a rough idea. Also, make sure you're continuing to certify for benefits each week even while the amount is pending, otherwise you might miss out on back payments once it's approved.

THE WHOLE SYSTEM IS BROKEN! They disqualify people for the stupidest reasons then make it impossible to fix. I've been disqualified THREE TIMES for things that weren't even my fault. Each time takes months to sort out while you're left with nothing.

I'm going through the exact same thing right now! Got disqualified out of nowhere and can't figure out why. The stress is killing me because I have bills due next week. One thing that helped me was creating an account on the NY.gov website and checking EVERY section - sometimes the determination letters show up in weird places. Also try calling the technical support line (not the claims line) - they can sometimes see system notes that explain the disqualification even if you haven't gotten the official letter yet. Hang in there, most of these end up being fixable once you understand what triggered it.

yeah I quit too because of hostile work environment and got denied initially but won on appeal. The key is having witnesses who will back up your story. Get statements from coworkers if you can, even if they're just willing to confirm the manager's behavior. NYS Department of Labor takes workplace harassment seriously if you can prove it happened.

wait so you can get unemployment for quitting?? I thought that was impossible. my friend told me you have to get fired to qualify