id.me is GARBAGE. absolute GARBAGE. i had to try 6 times and then finally do the video call option. the worst part was when it finally worked I STILL didnt get a confirmation email lol. but my payment eventually went thru

I'm going through the exact same thing right now! Did my ID.me verification yesterday afternoon and it's been radio silence since. No confirmation email, payment still showing as pending, and I'm starting to panic because rent is due Monday. Reading all these responses is actually making me feel way better though - seems like this is super common and most people's payments go through even without the confirmation email. I'm going to try to be patient and wait until Tuesday like everyone's suggesting before I start freaking out and trying to call. Thanks for posting this question because I was feeling like I was the only one dealing with this mess!

NYS unemployment is such a joke man. They operate like its still 1995. ID.me is just one hurdle - theres about 7 more arbitrary roadblocks they'll put in your way before you actually get paid 💯

I went through this exact same thing back in September! After ID.me verification, my account sat "pending" for almost 2 weeks before I finally got fed up and called. The rep told me that even though ID.me shows as complete, there's a separate manual review process that has to happen before they release payments. She was able to push mine through immediately once I got her on the phone - got all my backpay within 3 days after that call. Definitely don't wait around hoping it'll process automatically like I did. The sooner you call, the sooner you'll get your money. I know the phone system is brutal but it's unfortunately the only way to get things moving. Keep certifying weekly in the meantime!

I'll definitely start keeping better records. So far I've just been submitting things through the online portal without much follow-up. Sounds like I might need to be more proactive.

I'm going through the exact same situation right now! Filed in late March and submitted my Schedule C about 2 weeks ago. Still waiting to hear back from them. Reading through everyone's experiences here is both reassuring and nerve-wracking at the same time. It sounds like Schedule C is definitely accepted, but the processing times seem to vary wildly. I'm trying to stay patient but bills don't wait, you know? Thanks everyone for sharing your experiences - it really helps to know I'm not alone in this process.

good luck! hope it comes faster than mine did

I went through this exact situation last month! My account got closed out of nowhere too. Here's what I learned: you definitely need to call both numbers that Sienna mentioned. I called NYSDOL first (took forever to get through) and they told me the closure was on KeyBank's end for "security reasons." Then I called KeyBank and had to verify my identity with like 10 different questions before they would even discuss sending a new card. The whole process took about 12 business days from start to finish. Pro tip: call KeyBank early in the morning (like 8am) - way shorter wait times than afternoon calls.

Just make sure you file as soon as possible if you're eligible. The waiting week and all that starts from when you file, not when you figure out if you qualify.

I went through this exact situation about a year ago! The process was definitely manageable once I understood what they needed. You'll want to gather your medical clearance documentation before filing - I had to get a letter from my treating physician stating I was medically able to return to work, plus the official notice from Social Security about my benefits ending. The NYS DOL was actually pretty understanding about the disability gap once I explained it properly. The trickiest part was proving I was actively seeking work, so make sure you're documenting your job search activities from day one. Good luck with your application!