Has anyone tried the phone app for ID.me? I couldn't get the website to work AT ALL but somehow the app walked me through everything much easier. Just a thought if ur stuck.

I went through this EXACT same situation last month - no email, payments stopped, and that confusing ID.me website that just shows shopping deals! Here's what finally worked for me: 1. Go directly to https://hosted-pages.id.me/nysdol-unemployment (NOT the regular ID.me site) 2. If you already created an account on the regular site, you can use the same login 3. You'll need your driver's license, social security card, and phone for selfie verification 4. The whole process took me about 30 minutes, but then I had to wait for a video chat with a "trusted referee" which added another hour 5. After completion, it took exactly 4 business days for my payments to resume with full backpay Pro tip: Do it during weekday mornings if possible - the video chat wait times are much shorter then. And make sure you're in good lighting with a solid internet connection or they'll make you start over (learned that the hard way). The system is absolutely terrible at communicating what you need to do, but once you get through the verification, everything goes back to normal. Hang in there!

After the mail carrier delivered my neighbor's KeyBank card to ME by mistake, I'm convinced half the missing cards are just delivered to the wrong address. Check with neighbors and your building's mail area if you're in an apartment.

I'm dealing with the exact same issue right now - filed in early February, got approved, chose the debit card option and it's been 3.5 weeks with nothing. Called KeyBank twice and got the same useless "it's been mailed" response. What's really frustrating is that I can see my payments sitting there as "processed" on the unemployment website but I can't access any of it. At this point I'm starting to think these cards are getting lost in the mail or delivered to wrong addresses. Going to try calling unemployment directly tomorrow but from what I'm reading here, sounds like I might need to look into that claimyr service to actually get through to a human. This whole system is such a mess when people are already stressed about money.

just agreeing with others here - retirement = no unemployment benefits, that's been the rule forever

Have you considered looking into COBRA health insurance continuation and maybe doing some part-time consulting work instead of full retirement? That way you could potentially bridge the gap until social security without needing unemployment benefits. Also, depending on your age, you might want to check if you qualify for any early retirement programs through your current employer that could provide some income continuity.

been there! so stressful when you're counting on that money and then get denied. definitely appeal if you think they made a mistake about the layoff vs firing thing

I went through something similar last year - got denied initially because of a "misconduct" classification when I was actually laid off. The key thing is to gather all your documentation ASAP: layoff notice, any company-wide emails about downsizing, your final paystub, etc. When you file your appeal (do it online through the NYS DOL website or call their appeals line), make sure to clearly state that you were laid off due to company downsizing, not fired for misconduct. The hearing officer will review both your evidence and what your employer submitted. In my case, it turned out HR had incorrectly coded my separation as "fired" instead of "laid off" in their system. Once I provided the layoff documentation, the decision was reversed and I got all my back benefits. Don't let the initial denial discourage you - errors happen more often than you'd think.

Just filed mine last week, super easy! The my.ny.gov portal works great now. Make sure you file within the first week of being unemployed or you might miss out on benefits for that week. Also Rochester doesn't have a walk-in center anymore - everything really is online or by phone these days.

Hey Lena! Just wanted to add that when you file online, make sure to keep records of everything - screenshot your confirmation page and save any reference numbers they give you. Also, you'll need to certify for benefits every week after your initial claim, which you can also do through the my.ny.gov portal. The first payment usually takes 2-3 weeks to process, so don't panic if you don't see money right away. Good luck with everything!