New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Amara Adeyemi

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Also FYI there's no state tax withholding option in NY since unemployment benefits aren't subject to state income tax here. Only federal taxes apply to UI benefits.

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Thanks everyone for the helpful info! I just checked my payment history and can confirm they are taking out exactly 10% each week like Liam mentioned. I was panicking for nothing - looks like I did set up the federal withholding correctly when I first applied. It's good to know that NY doesn't tax unemployment benefits at the state level either. That 1099-G reminder is really helpful too since I've never received unemployment before and wouldn't have known to look for that form.

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Sofia Ramirez

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That's great that you got it sorted out! I was in a similar boat when I first started collecting - the whole tax situation seemed so complicated but it's really not that bad once you understand it. The 10% federal withholding should cover most people's tax liability on UI benefits, though you might still owe a little bit depending on your other income for the year. At least you won't get hit with a huge surprise bill like some people do when they don't have any taxes withheld.

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Glad you got it sorted out! That's such a relief when you're waiting on money for bills. The 'routine review' thing seems to happen randomly - I had the same issue a few months back and they never really explained what triggers it. Good to know Claimyr actually works, I've been hesitant to try third-party services but might be worth it to avoid the phone hell. Hope your payment comes through today as promised!

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Val Rossi

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This is really helpful to know! I'm new to this whole unemployment process and hearing about these random 'routine reviews' is both reassuring and nerve-wracking. At least now I know what to look out for if my payments get delayed. The Claimyr recommendation seems to be coming up a lot - definitely bookmarking that for future reference. Thanks for sharing your experience!

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Felicity Bud

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Thanks for the update Anna! Really glad you got through and figured out what was causing the delay. These 'routine reviews' seem to happen more often than they should - it's frustrating that they don't give us any heads up when they put a hold on payments. Definitely keeping Claimyr in my back pocket for when I inevitably need to reach someone at NYS DOL. Hope everyone else dealing with similar delays sees this thread - seems like the key is just being persistent about getting through to an actual person who can check what's really going on with your account.

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Nia Harris

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protip: the ID.me help chat is actually way more helpful than calling. go to help.id.me and start a chat session. wait time is usually shorter than phone and they can reset your verification on the spot

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Jacob Lee

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I'm going through the exact same nightmare right now! Been stuck on the ID.me verification for almost a week. Reading through all these responses is actually really helpful - sounds like this is a super common issue that NY unemployment and ID.me just refuse to fix properly. I'm definitely going to try some of the technical suggestions first (clearing cache, different browser, etc.) but honestly after seeing so many people say that talking to an actual human agent fixed it immediately, I think I might just skip the troubleshooting and go straight to trying to get through on the phone. The fact that agents can see you're verified when the website shows errors is mind-blowing - what a broken system! Thanks everyone for sharing your experiences, at least I know I'm not alone in this mess.

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Welcome to the ID.me nightmare club! 😅 It's oddly comforting to know we're all suffering through this together. I've been following this thread closely and honestly, the technical fixes seem hit or miss - some people get lucky with clearing cache/incognito mode, others don't. But literally EVERYONE who got through to an actual agent got their issue resolved immediately. That tells you everything about where the real problem is. If you do decide to try the phone route, definitely check out that Claimyr service people keep mentioning - the regular NY unemployment phone system is absolutely brutal to get through on your own. Good luck and keep us posted on what works for you!

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Lydia Bailey

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Just to be super clear on the timeline since I had to research this for my own records: the $600 FPUC was retroactive to weeks of unemployment beginning March 29, 2020, and the last week it was paid was the week ending July 25, 2020 (though some states paid through August 1st depending on their payment schedule). New York followed the federal timeline pretty closely.

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Jamal Harris

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This is really helpful - I was getting confused because I kept seeing different end dates online. So NY definitely followed the July 25th week ending date? I want to make sure I have the right weeks counted for my tax prep.

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Ravi Sharma

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Yes, NY followed the federal timeline. The last payable week was July 25, 2020. But just to clarify - you would have received the $600 for that week ending July 25th if you were eligible for unemployment that week. So if you're counting weeks for taxes, include that final week of July. The payments might have actually been deposited a few days into August depending on your payment schedule, but the coverage period ended July 25th.

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For anyone still looking for this info, I found it helpful to know that the $600 FPUC payments should show up separately on your 1099-G tax form from the NYS Department of Labor. They're usually listed as a separate line item from your regular state benefits, which makes it easier to track exactly how much federal supplement money you received during that March-July 2020 period. Just wanted to add that in case it helps with tax prep!

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Callum Savage

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Based on all the information in this thread, here's the most accurate answer I can provide: 1. You need to report your school attendance during weekly certification 2. You need to report your change of address (even if temporary) 3. You need to demonstrate you're available for work despite being in school 4. If you're permanently relocating to Pennsylvania, you should transfer your claim 5. If you're temporarily in Pennsylvania but maintaining NY residency with intent to return, you may be able to continue your NY claim, but should get official confirmation The bottom line is you need to speak with NYSDOL directly about your specific situation before making any decisions. Different circumstances can result in different determinations.

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Thank you everyone for the advice. I'm going to try to reach NYSDOL this week to get an official answer and make sure I'm following the rules correctly. Will update if I learn anything that might help others!

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Carmen Ruiz

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I went through something similar when I moved to New Jersey for a training program while keeping my NY unemployment claim. Here's what I learned from my experience: The most important thing is TRANSPARENCY. When I called NYSDOL (finally got through after using that callback service mentioned), they told me that as long as I could prove I was: 1. Maintaining NY as my permanent residence 2. Available to return for work interviews/employment 3. Not letting school interfere with my ability to accept full-time work Then I could continue my claim. BUT they made me provide documentation including my lease showing it was temporary, my school schedule, and proof of my ongoing job search in NY. The agent emphasized that if you're dishonest about your situation, the penalties are severe - they can demand full repayment plus fines. She said they do track locations and cross-reference with other databases, so hiding your move isn't worth the risk. My advice: get it in writing from NYSDOL before you move. Email them your specific situation and get an official response you can refer back to if questions come up later.

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This is incredibly helpful, thank you! Getting it in writing is such a smart idea - I hadn't thought of that but it makes total sense to have documentation in case there are any questions later. Did you email them through their website or is there a specific email address for these kinds of questions? I'm definitely going to follow your approach and be completely transparent about my situation from the start.

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