Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Final update: The back pay finally hit my account this morning! All 3 weeks at once. Such a relief. For anyone else dealing with this - being persistent and specifically asking for a hardship review with a Tier 2 specialist seemed to make the difference. Thanks everyone for your help!
congrats! always nice to see when someone actually gets their money
thx for updating! gives me hope mine will come thru eventually
Congratulations Gabriel! This gives me so much hope. I'm dealing with the exact same situation right now - been waiting 5 weeks for back pay that's stuck in "pending review." I'm definitely going to try calling and specifically asking for a Tier 2 specialist for a hardship review like you did. The waiting is so stressful when you're counting on that money. Thanks for sharing your experience and keeping us updated throughout the process!
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This is so frustrating! I've been having the exact same issue since yesterday evening. I'm in Rochester and the website has been completely inaccessible - just keeps throwing that "service temporarily unavailable" error no matter what I try. I'm supposed to certify today and really need to make sure my payment processes on time. Reading through all these comments, it sounds like this claimyr.com service might be the only reliable way to actually talk to someone when the system is down like this. Has anyone who used it recently been able to get confirmation about their certification status? I'm worried that even if I can't access the website, I still need to certify by the deadline or risk missing payments.
I'm dealing with the exact same certification deadline stress! From what I've read in other threads, you usually have a grace period of a few days even if the system is down during your normal certification window - they can't penalize you for system issues that are on their end. But definitely try to get through to an agent if possible to confirm. I'm probably going to try that claimyr service too since multiple people here are saying it actually works. This whole situation is such a mess though - you'd think they'd have better backup systems in place by now!
Ugh, this is so frustrating! I'm having the exact same issue - been locked out since this morning and really need to check if my weekly certification processed. My landlord is already breathing down my neck about rent and I can't even confirm if I'll have the money. After reading through all these comments, I'm definitely going to try that claimyr.com service that everyone keeps mentioning. It sounds like it's the only way to actually talk to a real person when their prehistoric system crashes like this. Thanks for posting this - at least I know it's not just me going crazy trying every browser and device in my house! 🤦♀️
I totally feel your stress about the rent situation - that's exactly where I was yesterday! After seeing all these recommendations, I actually just tried claimyr.com myself about an hour ago and honestly, it worked better than I expected. They got me connected to an agent who was able to confirm my certification went through even though the website still isn't working. Definitely worth trying if you're as desperate as I was - way better than spending another day hitting refresh on a broken website!
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The 26 week thing is assuming everything goes smoothly with your claim. If you run into adjudication issues or appeals, that can delay when your benefits start but it won't reduce the total number of weeks you're entitled to. Just something to keep in mind since processing times can be unpredictable.
What kind of issues cause adjudication delays? I'm worried I might run into problems since my layoff was part of a company restructuring.
Company restructuring layoffs are usually pretty straightforward for UI eligibility. Adjudication typically happens when there are questions about why you left your job, work availability, or job search compliance. Since you were laid off through no fault of your own, you should be fine.
I went through this same situation in 2023 after working in finance for 6 years. In NY, you can get up to 26 weeks of benefits, but like others mentioned, the exact amount depends on your earnings history during the "base period" (usually the first 4 of the last 5 completed quarters). Since you worked steadily for 8 years in marketing, you'll probably qualify for close to the maximum. One tip - when you file online, have your last pay stub and employer information ready. The system will calculate your weekly benefit amount and total weeks available once you submit your application. Don't wait too long to apply though, because you can't backdate claims in NY.
This is really comprehensive, thank you! I'm curious about the base period calculation - does it matter if my salary increased significantly over those 8 years, or do they just look at the total earnings during those specific quarters? Also, when you say "don't wait too long," is there a specific deadline I should be aware of?
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After trying everything to get through on the phones, I finally used claimyr.com and it actually worked. Got a real person on the line in under an hour after weeks of failed calls. My ID verification was cleared on the spot and I got paid the following week. Highly recommended if youre desperate like I was.
Not sketchy at all - they basically use an automated system to stay on hold so you don't have to. When they reach a human, they connect the call to your phone. Honestly it's genius and saved me weeks of stress.
I'm going to try this tomorrow. At this point I've got nothing to lose.
Ugh I feel your pain! I'm going through the exact same thing right now. Did my ID verification through ID.me on August 15th and it's been 3 weeks with nothing. The "pending" status is driving me insane and I can't get through to anyone on the phone either. I'm a server so I'm in the same boat as you with the retail/service industry targeting that people mentioned. Really hoping someone here has some good advice because I'm about to lose my mind waiting for these back payments. At least it sounds like most people eventually get their money even if it takes forever 😭
Zara Shah
Just wanted to follow up - were you able to get your ID.me verification sorted out? If you're still having issues, there's a specific pathway for state employees. You can request a referral code from your agency's HR department that can sometimes expedite the ID.me process. Not all HR reps know about this, so you might need to specifically ask for the "Trusted Referee Vouching" option.
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Sean Flanagan
•I got it working! After trying multiple browsers and following the lighting suggestions, it finally accepted my verification. Now I'm just waiting for NYSDOL to process my claim. Thanks everyone for your help - this community saved me so much frustration!
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Luca Ferrari
•Great to hear you got it working! For anyone else reading this thread in the future - the ID.me issues are usually technical (browser compatibility, camera settings, lighting) rather than eligibility-related. And as a tip, your ID.me verification will be valid for future years, so you won't have to go through this again next season.
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ThunderBolt7
As someone who's helped multiple state employees with this exact issue, I can confirm that ID.me verification problems are unfortunately super common. One tip that often works: if you've verified with ID.me for other services (like taxes), try logging into your existing ID.me account first, then navigating to the NY unemployment verification from there. Sometimes the system gets confused when you try to create a "new" verification for the same person. Also, if you're still stuck after trying the technical fixes others mentioned, document everything (screenshots, error messages, timestamps) - this helps tremendously when you do get through to support.
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