I'm dealing with the exact same situation right now! My claim has been under fact finding for about 3 weeks and like you, I haven't received any notification about what they need. I've been calling every morning but can't get through. One thing I learned from a friend who went through this is that sometimes the fact finding gets triggered automatically by their system when there's a minor data mismatch - could be something as simple as your employer reporting a slightly different last work date than what you put on your application. The frustrating part is they don't tell you what specifically triggered it. I'm planning to try that proactive document submission approach that Evan mentioned - seems like it can't hurt to get ahead of whatever they might be looking for.

I feel your frustration - the uncertainty is almost worse than knowing there's actually a problem. I went through a similar situation about 6 months ago where my claim got flagged for fact finding with no explanation. In my case, it turned out my previous employer had reported conflicting information about my separation date to the state, but I didn't find this out until I finally got through to a rep after weeks of calling. What helped me was keeping a detailed log of all my attempts to contact them (dates, times, how long I waited on hold) and also documenting my original employment situation with dates and details. When I finally did speak to someone, having all that information ready made the conversation much more productive. The whole process took about 5 weeks total, but once they had the clarification they needed, my back payments were released pretty quickly. Hang in there - it's incredibly stressful but most fact finding issues do get resolved eventually.

protip: the ID.me help chat is actually way more helpful than calling. go to help.id.me and start a chat session. wait time is usually shorter than phone and they can reset your verification on the spot

I'm going through the exact same nightmare right now! Been stuck on the ID.me verification for almost a week. Reading through all these responses is actually really helpful - sounds like this is a super common issue that NY unemployment and ID.me just refuse to fix properly. I'm definitely going to try some of the technical suggestions first (clearing cache, different browser, etc.) but honestly after seeing so many people say that talking to an actual human agent fixed it immediately, I think I might just skip the troubleshooting and go straight to trying to get through on the phone. The fact that agents can see you're verified when the website shows errors is mind-blowing - what a broken system! Thanks everyone for sharing your experiences, at least I know I'm not alone in this mess.

Yeah definitely report it all. I learned this the hard way when I was doing Instacart last year while on benefits.

I'm in a similar situation and have been researching this extensively. From what I've found, NYS Department of Labor has access to various databases that can flag unreported income, especially from major platforms like Uber Eats. They receive quarterly wage reports and can cross-reference 1099s issued by gig companies. Even if you think you're flying under the radar, it's not worth the risk. I'd recommend calling them directly to ask about the partial benefit calculation for your specific weekly benefit amount - that way you know exactly how much you can earn before it starts reducing your UI payments. Better to be upfront and keep some benefits than lose everything later.

This is such a timely question! I just went through this decision myself a few months ago. After reading through all the responses here, I ended up keeping everything for 4 years but went the digital route that several people mentioned. I used a document scanner app on my phone to convert all my physical paperwork to PDFs, then organized them in folders by month/year on Google Drive. It took a weekend but now I have everything searchable and backed up, plus I freed up a whole file cabinet! The peace of mind is worth it - especially after reading about people actually getting contacted years later about their claims.

This is such valuable information - I wish I had known this when my claim ended! I'm currently dealing with a similar paperwork situation and was planning to just keep everything for one year. After reading everyone's experiences, especially about people being contacted 2+ years later, I'm definitely going to keep everything for at least 4 years now. The digital scanning approach that several people mentioned sounds perfect. Has anyone had experience with NYS Department of Labor accepting scanned/digital copies of documents if they request something, or do they specifically need original paperwork? I'd hate to scan everything only to find out they require physical documents during an investigation.

Also FYI there's no state tax withholding option in NY since unemployment benefits aren't subject to state income tax here. Only federal taxes apply to UI benefits.

Thanks everyone for the helpful info! I just checked my payment history and can confirm they are taking out exactly 10% each week like Liam mentioned. I was panicking for nothing - looks like I did set up the federal withholding correctly when I first applied. It's good to know that NY doesn't tax unemployment benefits at the state level either. That 1099-G reminder is really helpful too since I've never received unemployment before and wouldn't have known to look for that form.