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If you're having trouble getting through to NYS Department of Labor by phone to ask questions about your claim, I used a service called Claimyr (claimyr.com) that helped me reach an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. It was really helpful when I had questions about my claim status and couldn't get through on my own.
I went through this exact situation last year when my company did layoffs. Since you were terminated due to restructuring (not for cause), you absolutely qualify for unemployment benefits. A few tips that helped me: 1) Apply online at labor.ny.gov TODAY - don't wait, 2) Have your bank account info ready for direct deposit setup, 3) Keep detailed records of all your job search activities from day one, and 4) Be prepared for the first payment to take 2-3 weeks. The weekly benefit amount is based on your previous earnings, typically around 50% of your average weekly wage up to the state maximum. Hang in there - the process can be stressful but the benefits will help cover your expenses while you look for new work.
I went through the exact same thing a few months ago! The "open" status had me confused too because I wasn't sure if it meant they were still reviewing my claim or if I was approved. But like others have said, "open" is actually the status you want - it means your claim is active and approved. The 2-3 week wait for first payment is standard, even though it feels like forever when you're stressed about bills. I got my first payment on day 16 after filing. Just keep doing your weekly certifications religiously and you should see that first deposit soon. Hang in there!
I can definitely relate to this anxiety - I went through the same thing earlier this year! "Open" status is exactly what you want to see, it means your claim has been processed and approved. The 2 week wait you're experiencing is totally normal, though I know it doesn't make the stress any easier. My first payment came through at the 18-day mark. One thing that helped me was setting up text alerts through the NY.gov website so I'd get notified as soon as there was any update. Also, if you haven't already, make sure you're keeping track of your work search activities in writing - even though payments are delayed, the requirements still apply from day one. You're doing everything right by keeping up with the weekly certifications!
This is such great advice, especially about setting up the text alerts! I didn't even know that was an option. I'm definitely going to do that right now since constantly checking the website is making me more anxious. And you're absolutely right about keeping track of work search activities - I've been doing them but haven't been writing them down properly. Thanks for the reminder that the clock started ticking from day one, not from when payments begin. Your 18-day timeline is really encouraging too since I'm still well within that window.
ugh this system is so stressful!!! I'm dealing with something similar and I keep panicking that they're going to deny me. Two years at a job should count for something right?? Did they give you any severance or anything when they let you go?
I went through this exact same situation about 6 months ago - fired for "performance issues" after 18 months at a marketing firm. NYS Department of Labor actually approved my claim after about 4 weeks. The key thing that helped me was keeping all my employment records and being able to show I never had any disciplinary actions or formal performance improvement plans. When they called for the phone interview, I just explained honestly that I struggled to meet certain metrics but was never given coaching or warnings. My former employer didn't even contest it. Don't give up hope - performance terminations are way more common than people think and most get approved eventually.
This is so encouraging to hear! I'm in almost the exact same boat - accounting job, about 2 years, and no formal warnings either. It's reassuring to know that NYS Department of Labor actually looks at whether you had proper documentation and coaching opportunities. Did you have to provide any specific documentation during your interview, or was it mostly just explaining your side of what happened?
I've been dealing with NYS Department of Labor for months and their payment timing is so inconsistent! Sometimes I get paid the day after the pay date, sometimes it takes three days. The whole system is a mess honestly.
I had similar issues trying to get clear answers about payment timing from NYS Department of Labor directly. Spent hours on hold trying to reach someone. Actually found this service called Claimyr (claimyr.com) that helps you get through to unemployment agents faster. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Might be worth checking out if you need to talk to someone about payment issues.
I'm also new to unemployment and was wondering the same thing! From what I've experienced so far, the benefit pay date is definitely when they process it on their end, not when you actually get it. I've noticed that if the pay date falls on a weekend, it usually gets pushed to the next business day. One thing that helped me was setting up text alerts through my bank so I know right away when the deposit hits. Also make sure your direct deposit info is correct in your account - I had a friend who had delays because there was a typo in their routing number.
Paolo Romano
Just remember you have to actively look for work and keep a log of your job search activities. They can ask for proof at any time so don't slack on that requirement.
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CosmicCruiser
I went through this same situation last year when my marketing role was eliminated. One thing I wish I'd known earlier - make sure to request your separation letter from HR if you haven't already. NYS DOL sometimes asks for it to verify the reason for separation, and having it upfront can speed up the process. Also, when you file online, take screenshots of your confirmation pages - the system occasionally glitches and having proof you submitted can save headaches later. Good luck!
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