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I went through this exact situation about 6 months ago and it's absolutely nerve-wracking! My claim was pending for almost 4 weeks before it got resolved. What helped me was documenting everything - I kept screenshots of my claim status, saved copies of all my weekly certifications, and wrote down every phone call attempt with timestamps. When I finally got through to someone (took about 50+ call attempts over several days), they were able to see that my former employer had disputed something about my separation reason. Once that got cleared up, all my back payments came through within a few days. The key is to stay persistent with the phone calls and keep filing your weekly claims no matter what. I know it's easier said than done when you're stressed about bills, but hang in there - it will get resolved eventually.
Thanks for sharing your experience Sean! It's really helpful to hear from someone who actually got through the process. 50+ call attempts sounds exhausting but knowing it eventually worked out gives me hope. I've been documenting everything like you suggested - screenshots, call logs, the whole thing. Did you call at any particular time of day that seemed to work better? I've been trying first thing in the morning but wondering if there's a better strategy. The employer dispute angle is interesting too - I hadn't considered that might be what's holding mine up. Really appreciate you taking the time to share the details!
I'm dealing with the same pending issues nightmare right now - going on week 3 with no resolution in sight. What's really frustrating is that the NYS Department of Labor website doesn't give you ANY specifics about what they're actually reviewing. I've tried calling hundreds of times and can never get through. The worst part is watching my savings drain while waiting for them to figure out whatever mystery issue they're investigating. I've been diligent about filing my weekly certifications but it feels like I'm just going through the motions at this point. Really hoping this gets resolved soon because rent is due next week and I'm starting to panic about my finances.
Yeah definitely file right away. I made the mistake of thinking I should wait and see if I could find another job first. Bad idea - you're just losing time and potentially money. The NYS Department of Labor wants you to file as soon as you're unemployed.
Just to add some clarity - in NY you should file your initial unemployment claim immediately after losing your job, but there's still a 7-day waiting period before you receive your first benefit payment. This waiting period starts from your first day of unemployment, not from when you file. So if you were laid off yesterday, that counts as day 1 of your waiting period. You'll still need to certify for benefits during that first week even though you won't get paid for it. The key is getting your claim started ASAP so there are no unnecessary delays in the process.
This is really helpful clarification! So just to make sure I understand - since I was laid off yesterday, that counts as day 1 of my waiting period, and I should file my initial claim today (day 2) to get the process started? I want to make sure I don't miss any deadlines or create delays for myself.
UPDATE: I finally got through to someone this morning! Called at exactly 8:00 AM and got through after about 20 minutes on hold. Turns out there was a question about my employment dates that was holding everything up. The agent fixed it right away and said I should see my determination letter in the next few days. Thank you everyone for your help and suggestions!
I'm going through the exact same thing right now! Filed my claim on 2/15 and it's been radio silence ever since. The automated system keeps saying no determination letter has been sent, which is so frustrating when you're trying to figure out if something went wrong. Reading through everyone's experiences here is actually really helpful - it sounds like this is unfortunately just the new normal with how backed up the system is. I've been certifying every week like clockwork even though I haven't gotten any payments yet. Planning to try calling right at 8 AM tomorrow after seeing how well that worked for others. Thanks for posting this - it's reassuring to know I'm not the only one dealing with this mess!
I'm in the same boat too! Filed around the same time as you and QuantumQuasar. It's so nerve-wracking when you don't hear anything for weeks. I've been wondering if I should try that Claimyr service that Amina and Oliver mentioned, especially since it seems like a lot of these delays are just simple issues that need a human to fix. Good luck with your 8 AM call tomorrow - hopefully you get through quickly!
I'm going through something similar right now with a $1,900 overpayment notice. From what I've learned, you should definitely file both the appeal AND the waiver request - they're separate processes that can run simultaneously. The appeal challenges whether the overpayment is correct, while the waiver asks for forgiveness even if it is correct. Make sure you have copies of all your weekly certifications showing you DID report the work. I found mine in my online account under "Payment History" - it shows exactly what you reported each week. Also document any technical issues you had with the system or confusing instructions. The fact that you reported the work but maybe got the hours wrong is actually a strong point in your favor for a waiver since it shows good faith effort to comply.
This is really helpful advice! I didn't know I could file both at the same time. I'm going to check my online account right now to pull up those weekly certification records. It's reassuring to know that reporting the work but getting hours wrong shows good faith - I was worried they'd treat any mistake the same as fraud. Did you have to provide any specific documentation beyond the weekly certifications when you filed your waiver request?
Carlos, I went through almost the exact same situation last year - $2,650 overpayment for underreporting part-time hours during a 4-week period. Like you, I had reported the work but miscalculated the hours on a couple weeks. Here's what worked for me: I immediately filed both an appeal AND a waiver request (as Harper mentioned, they're separate processes). For the appeal, I gathered my pay stubs, bank deposits, and screenshots of my weekly certifications showing I DID report income every week. For the waiver, I focused on proving it was an honest mistake - I wrote a detailed letter explaining how I calculated hours (I was mixing up gross vs net hours worked) and provided evidence of my good faith efforts. The key thing that helped was showing a pattern of consistent reporting with just computational errors, not hiding income. It took 3 months, but they reduced it to $650 and let me do a 12-month payment plan at $54/month. Don't panic - the fact that you reported the work puts you in a much better position than people who didn't report at all.
@Zoe Stavros This is exactly what I needed to hear! Your situation sounds almost identical to mine. I m'definitely going to follow your strategy with both the appeal and waiver. One quick question - when you mentioned mixing up gross vs net hours, do you mean you were reporting the total hours on your timesheet instead of just the hours that counted toward your weekly benefit amount? I think that might be exactly what I did wrong. Also, did NYS DOL give you any pushback on the payment plan or were they pretty reasonable about setting that up once they reduced the amount?
@Zoe Stavros Thank you so much for sharing your experience! Your case gives me real hope that this can be resolved. I m'curious about the timeline - you mentioned it took 3 months total, but do you remember how long each step took? Like how long before you heard back on the appeal vs the waiver? I want to manage my expectations and make sure I m'not panicking if I don t'hear anything for a while. Also, when they offered the payment plan, was that automatic or did you have to specifically request it? I m'trying to prepare for all possibilities here.
Elin Robinson
Just went through this process myself a few months ago. You should definitely qualify with those earnings - I was making similar wages and had no issues. One tip: when you file online, make sure you have your employment dates exact because they use that to determine which quarters count toward your base period. Also, don't stress too much about the calculations - the system does it automatically once you enter your work history. The hardest part is usually just getting through the initial application, not meeting the earnings threshold.
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StarSurfer
•That's reassuring to hear from someone who went through it recently! Did you have any issues with the online application itself? I've heard the NYS DOL website can be glitchy and I'm worried about messing something up when I enter my work dates.
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Aisha Khan
•@db958ca6c97e That's really good to know! I'm in a similar situation - was working at a restaurant for about 6 months before they had to close down. Your point about having exact employment dates is super helpful. Did you need to provide pay stubs or W2s during the application process, or does the system pull your wage information automatically from employers?
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Darcy Moore
From what I understand, the $3,300 minimum is correct, but there's actually another way to qualify too. You can meet the earnings requirement if you earned at least $2,200 in one quarter AND your total base period earnings are at least 1.5 times your highest quarter. So if you made $2,200+ in your best quarter and your total was at least $3,300, you'd qualify either way. With $15/hour and 25-30 hours weekly for 8 months, you should easily clear both thresholds. The NYS DOL website has a benefit calculator tool that can give you an estimate before you file your actual claim.
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Landon Morgan
•This is super helpful! I didn't know about the alternative calculation method. I've been stressing about whether my earnings were high enough, but it sounds like there are multiple ways to qualify. Do you happen to know if the benefit calculator on the NYS DOL website is pretty accurate, or should I take those estimates with a grain of salt? I want to get a realistic idea of what my weekly benefit amount might be before I go through the whole application process.
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