New York Unemployment

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Just went through this myself a few months ago. Filed the day after I was let go and it took about 3 weeks to get my first payment. The whole process is stressful but manageable if you stay on top of your weekly claims and job search requirements.

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Sorry to hear about your situation, Luca. I went through something similar last year. You definitely want to file ASAP - not just because of the timing but also because NYS DOL has been really backlogged lately. Even though there's technically no hard deadline, every day you wait is potentially a day of benefits you're missing out on. The online system at labor.ny.gov is usually the fastest way to get your claim started. One tip: when you file, be honest but concise about the termination reason. Don't overthink it - just stick to the facts. The adjudication process (if it happens) will sort out the details later. Hang in there!

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This whole 26 week thing is ridiculous when you think about it. In this economy it can take way longer than 6 months to find a decent job that actually pays what you need! Other states have longer benefit periods but NY keeps it short. It's like they want people to take any crappy minimum wage job just to survive.

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I hear you but at least we have 26 weeks. Some states only give you like 12-14 weeks max

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I went through this same situation last year and can confirm it's definitely 26 weeks maximum for regular NY unemployment. One thing that helped me was creating a spreadsheet to track my remaining weeks so I could budget properly. Also, don't forget that your benefit year runs for 52 weeks from when you first filed, so even if you find temporary work and then lose it again, you might still have weeks left from your original claim if it's within that year. The NYS DOL website has a good calculator tool where you can estimate your remaining benefits if you log into your account.

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That spreadsheet idea is brilliant! I should definitely start tracking my weeks better. Quick question though - when you say the benefit year runs for 52 weeks, does that mean if I work for a few months in the middle, I can come back and use up whatever weeks I had left from my original 26? Or would I need to file a completely new claim?

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Hey Dylan! I went through this exact same panic last year when my benefits were about to end. The good news is that seeing the Extended Benefits Eligibility Questionnaire means everything is working as it should! When I filled mine out, I was super worried I didn't have enough job search activities documented, but I included everything I could think of - online applications, networking calls, even time spent researching companies and tailoring my resume. The key is being thorough and honest. One thing I wish someone had told me: after you submit the questionnaire, it can take up to 10 business days to get a decision, and there might be a brief gap in payments during the transition. This is totally normal but scary when you're watching your bank account. Just keep certifying every single week even if you don't see payments right away. Also, once you're on EB, they're much more likely to audit your job search activities, so start keeping detailed records now if you haven't already. Screenshots, confirmation emails, dates and times - everything helps if they ask for proof later. You're going to get through this! The system works, it's just not very user-friendly about explaining the process.

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This is incredibly reassuring to hear from someone who went through the same experience! I was definitely starting to worry that I hadn't been keeping detailed enough records of my job search activities, but I'll make sure to include everything I can think of when I fill out the questionnaire. The tip about potential payment gaps is really helpful too - I would have completely panicked if payments stopped and no one had warned me that was normal during the transition. I'm going to start taking screenshots of everything moving forward and keeping much better documentation. Thank you for taking the time to share your experience - it really helps to know this process actually works even when it feels so uncertain!

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Dylan, I just want to add one more thing that might help ease your mind - I went through this transition in December and the questionnaire you're seeing is actually a really positive development! It means the NYSDOL system has already determined you're potentially eligible for Extended Benefits and is just gathering the required documentation. When filling it out, don't stress too much if you can't remember every single detail from 8 weeks ago. They understand that most people don't keep perfect records from day one. Just be as thorough as possible and include things like: - Online job applications (even if you didn't hear back) - Networking conversations or emails - Time spent at career centers or libraries doing job search - Professional development activities like online courses - Updating profiles on job sites like Indeed, LinkedIn, etc. The fact that you're actively participating in this community and seeking help shows you're engaged in your job search process, which is exactly what they want to see. Once you submit that questionnaire, you should see a status update within a week, and if approved, payments typically resume pretty quickly. Hang in there - you're almost through the scary transition part!

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I'm in a similar situation - got fired last month for what my manager called "performance issues" but I feel like they were looking for reasons to let me go. Reading through these responses is really encouraging, especially knowing that being fired doesn't automatically disqualify you. The documentation advice is spot on - I wish I had kept better records of the issues I was having at work. For anyone else going through this, don't be discouraged by what your employer tells you about your eligibility. The NYS Department of Labor makes the final determination, not your former boss. File your claim and let them review the facts.

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You're absolutely right about not letting your employer discourage you from applying! I just went through this process myself a few months ago after being terminated for what they called "poor attitude" - which was really just me asking questions about unsafe working conditions. The NYS Department of Labor sided with me after reviewing all the facts. One thing I learned is that employers sometimes exaggerate or mischaracterize the reasons for termination to try to avoid paying higher unemployment taxes. Don't take their word as gospel - file your claim and present your side of the story with any evidence you have. The worst they can say is no, and then you can always appeal if you disagree with their decision.

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I went through almost the exact same situation about 6 months ago - got fired for attendance when I had legitimate medical reasons and car trouble. The good news is that NYS Department of Labor really does look at the whole picture, not just what your employer claims. When I filed my initial claim, I made sure to explain in detail about my medical appointments and car breakdowns in the "reason for separation" section. They actually called me for a phone interview about 2 weeks later to get more details, and I was approved. My advice is to be completely honest about everything when you file - don't try to downplay the attendance issues, but make sure you explain the legitimate reasons behind them. The fact that you had a family emergency and car problems shows these weren't just you being irresponsible. Keep any documentation you have (repair bills, family emergency details) and upload them if possible. You've got nothing to lose by applying, and from what you've described, you have a good chance of getting approved.

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This is exactly what I needed to hear! It's so reassuring to know that someone in a similar situation actually got approved. I was really worried that the "attendance issues" label would automatically disqualify me, but hearing that NYS Department of Labor actually looks at the reasons behind the absences gives me hope. I do have that tow truck receipt and some documentation about the family emergency, so I'll definitely make sure to include all of that when I file. Did they ask you for specific documentation during the phone interview, or was explaining the situation enough? I want to be as prepared as possible when they call me.

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During my phone interview, they mostly just wanted me to walk through the timeline of events and explain the circumstances in more detail. I had my documentation ready, but they didn't ask me to fax or email anything during the call - having uploaded it with my initial claim was enough. The interviewer was actually pretty understanding and asked specific questions like "Did you notify your supervisor about the car trouble?" and "Was this the first time you'd had attendance issues?" Just be ready to give specific dates if you can remember them, and don't be afraid to mention that you tried to communicate with your employer about the issues when they happened. The fact that you're being proactive about gathering documentation shows you're taking this seriously, which will work in your favor.

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Has anyone actually gotten through to a human being at ny unemployment recently? I feel like I'm trying to call into a radio contest or something... just constant busy signals and disconnects.

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I used claimyr.com after trying for 3 days on my own. Got connected to someone in about 90 minutes. Worth every penny since it got my claim fixed.

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try calling at exactly 8:00:00 am. i mean literally time it to the second. thats how i got through last week.

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Had this EXACT same situation happen to me in September! The website showing remaining days after your benefit year ends is basically a cruel joke. I made the mistake of continuing to certify for 2 weeks after my BYE date thinking those 52 remaining days meant something. Big mistake - ended up triggering a review that delayed my new claim by an extra month. Here's what I learned the hard way: File your new claim IMMEDIATELY and stop certifying on the old one. The remaining days display is just a system glitch that NY refuses to fix. Once your benefit year ends on that date, it's done regardless of what the counter says. I eventually got it sorted out but lost about 6 weeks of payments due to the delays. Don't make my mistake - get that new claim filed today if you can!

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