New York Unemployment

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  • Connect you to a human agent at the NYDOL
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  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Nothing bad about it at all!! I filed when my restaurant closed during covid and it literally saved my life financially. The stigma is just old fashioned thinking.

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Grace, please don't let outdated stigma prevent you from getting benefits you've earned! I work in HR and can tell you that filing for unemployment absolutely does not show up on background checks or hurt your employability. In fact, many employers understand that layoffs happen and it's completely normal. The only thing that might look bad to future employers is if you turn down reasonable job offers while collecting benefits, but as long as you're actively looking for work (which you have to document anyway), you're fine. File as soon as possible - you typically can't get benefits for weeks before you applied, so every day you wait is money lost. The NYS Department of Labor website walks you through everything step by step.

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This is such helpful perspective from someone in HR! I really appreciate you taking the time to explain how this actually works from an employer's standpoint. It's reassuring to know that employers understand layoffs are just part of business sometimes. I'm definitely going to file today - you're right that waiting is just costing me money at this point.

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Same boat here, been doing the minimum 3 activities but maybe I need to do more? My adjudication officer mentioned something about 'good faith effort' during my phone interview.

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The 3 activities is the minimum but showing more effort definitely looks better if your claim gets reviewed. Quality over quantity though - better to have 3 really strong applications than 6 random ones.

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From my experience, the most effective combo is direct applications + follow-up calls + visiting local career centers. I was stuck for 3 months just doing online applications, but once I started actually calling employers a few days after applying AND attending the free resume workshops at my local One-Stop Career Center, things picked up fast. The career center staff also helped me identify which job boards actually have real postings vs the fake ones that just collect your info. Also don't overlook LinkedIn networking - sending personalized messages to people in your field counts as a networking activity and sometimes leads to referrals.

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I'm dealing with this exact same issue right now! Filed my new claim about 16 days ago and my balance is still showing $0 even though I got approved with a new benefit year end date. It's so stressful not knowing if this is normal or if something went wrong with my application. I've been certifying every week like everyone suggests, but seeing that zero balance is really anxiety-inducing when bills are piling up. Has anyone here had success with just waiting it out versus calling? I'm torn between being patient and worrying that there's actually a problem that needs to be fixed. Thanks for posting this - it helps to know others are going through the same thing!

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I totally understand that anxiety! I'm actually in a very similar boat - filed my new claim 2.5 weeks ago and still seeing $0 balance despite getting the new BYE date. From what I've read in this thread, it seems like 2-3 weeks is pretty normal for the system to process everything, but some people have waited even longer. The key thing seems to be whether you get that monetary determination letter in your inbox - that's apparently when you know your new benefit amount has been calculated. I'd say if you hit the 3 week mark with no letter, that's when it might be worth trying to contact them. In the meantime, definitely keep certifying! Hoping both our claims get processed soon 🤞

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I'm in the same boat as many of you here! Filed my new claim about 19 days ago and still showing $0 balance, but I did get the updated BYE date. The waiting is honestly the worst part because you never know if it's just slow processing or if there's actually an issue that needs attention. I've been religiously certifying every week even with the zero showing, and checking my inbox daily for that monetary determination letter everyone mentions. Still nothing yet! Reading through all these responses is actually really helpful - sounds like anywhere from 2-4 weeks seems to be the norm, which is longer than I expected but at least gives me a realistic timeline. I think I'll give it until the full 3 week mark before considering other options. Thanks everyone for sharing your experiences, it definitely helps with the anxiety of not knowing what's normal!

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I'm right there with you! Just hit day 18 myself and seeing all these stories makes me feel so much better about the timeline. It's crazy how stressful that $0 balance is when you're used to seeing your benefit amount there. I've been doing the same thing - certifying weekly and obsessively checking for that determination letter. At least we know we're all going through this together! Hopefully we'll start seeing some movement in our accounts over the next week or so. The waiting game is brutal but sounds like it's unfortunately just part of the process with NY unemployment.

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This whole system is so backwards though. Like why should employers have to pay for unemployment when half the time people get fired for legitimate reasons? Just creates more costs for businesses trying to operate.

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The system is designed to provide a safety net for workers who lose jobs through no fault of their own. Even if someone is terminated for cause, they may still be eligible for benefits depending on the circumstances - it's not automatic disqualification.

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Thanks everyone for clarifying this! I had the same confusion when I started my first job. One thing to add - if you're ever unsure whether your employer is properly registered and paying UI taxes, you can also check your pay stub. While you won't see a deduction for unemployment insurance (since you don't pay it), legitimate employers will often list it in the "employer taxes" section or have it noted somewhere. Also, keep all your pay stubs - you'll need them if you ever have to file for unemployment benefits to prove your wages and work history.

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That's really helpful advice about checking pay stubs! I never thought to look for that employer taxes section. Is there a specific line item or code I should be looking for that indicates unemployment insurance contributions? I want to make sure my new employer is doing everything properly from the start.

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I'm experiencing the exact same delays and it's absolutely maddening. Filed my claim in late January and still stuck on "pending" with zero communication from NYS DOL. What's really concerning me is that I keep hearing different stories - some people wait 6-8 weeks, others are going on 3+ months with no resolution. The complete lack of transparency is what makes this so stressful. You can't plan or budget when you have no idea if your claim will be processed next week or next month. I've been avoiding the phone route because of the horror stories, but after reading these responses I think I need to try the assembly member approach that several people mentioned. It seems like the only way to get actual human intervention in these stuck cases. @Aisha Rahman and @Dylan Cooper, thanks for sharing the success stories - gives me hope that there might be a way forward. This system clearly wasn't designed to handle the volume they're dealing with, but leaving people in limbo for months without any updates is just cruel.

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@Amina Diallo I completely understand your frustration - the lack of transparency is what makes this whole process so brutal. I m'also dealing with a similar timeline filed (in early February and) the uncertainty is honestly worse than just being told no "at" this point. Based on what I ve'read in this thread, it seems like the assembly member route is definitely worth trying since multiple people have had success with that approach. I m'planning to call my local rep s'office tomorrow morning. The system is clearly overwhelmed but keeping people in the dark for months is unacceptable when we re'talking about people s'basic survival needs. Have you tried checking if there are any pending issues in your online account that might not be obvious? Sometimes there are hidden verification requests that don t'show up prominently in the interface.

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I'm in the exact same situation and it's incredibly frustrating! Filed my claim in mid-January and have been stuck on "pending" status for over 6 weeks now. What really gets me is that there's absolutely no way to get a status update or even basic information about what's causing the delay. I've been religiously doing my weekly certifications but it feels pointless when nothing is moving forward. Reading through these responses, it sounds like the assembly member route might be the most promising option since multiple people have had success with that approach. I'm definitely going to try contacting my local representative's office this week. The uncertainty is honestly the worst part - I can handle waiting if I know there's a timeline, but being completely in the dark while bills pile up is causing so much stress. Has anyone had any luck with the online chat feature, or is that just as useless as the phone system?

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@Oliver Weber I tried the online chat feature about 3 weeks ago and it was completely useless - just kept getting generic automated responses that basically said wait "for processing without" any actual help. The chat agents if (they re'even real people have) no access to individual claim details and can t'provide any meaningful assistance. Based on everything I ve'read in this thread, the assembly member route seems like the only viable option for getting human intervention. I m'planning to call my local rep s'office first thing Monday morning. It s'ridiculous that we have to go through elected officials just to get basic information about our own claims, but if that s'what it takes then so be it. The whole system is clearly broken when this many people are experiencing identical issues with zero communication from NYS DOL.

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