New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Naila Gordon

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One more thing - make sure she keeps detailed records of her job search activities right from the start. NYS Department of Labor requires you to make at least 3 job contacts per week and keep a log. Even if her claim is still processing, she needs to be actively looking for work and documenting it. They can ask to see this information at any time.

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Liam Duke

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Thanks everyone! This is exactly what she needed to know. Going to help her apply this weekend when we can sit down with all her paperwork.

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Aisha Hussain

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Just want to add that she should also gather her bank account information for direct deposit setup during the application process. NYS Department of Labor strongly recommends direct deposit over waiting for debit cards to arrive by mail. Also, if she was laid off due to lack of work (not fired for misconduct), make sure she selects the correct reason on the application - this affects how quickly her claim gets processed. The system will ask for specific details about her separation, so having her termination letter or any documentation from HR can be helpful if there are follow-up questions.

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I had this exact same issue earlier this year! When your Key Bank account is closed due to overdrafts (not just expired), the system can't automatically send a new card. Your payment is probably sitting in limbo right now. Here's what I learned after going through this nightmare: 1. Call Key Bank first at 1-866-295-2955 to get confirmation that your account is closed and get a reference number 2. Then you HAVE to talk to someone at NYSDOL to have them reissue the payment - there's no automatic process for closed accounts 3. Ask them to switch you to direct deposit while you have them on the phone so this doesn't happen again 4. If you can't get through the normal way (and let's be real, you probably won't), I ended up using that Claimyr service people mentioned and it actually worked The good news is your money isn't lost - they hold it until you get it sorted. The bad news is you definitely need to make those calls. I know it's frustrating when rent is due, but once you get the right person on the phone it gets fixed pretty quickly. Hang in there!

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Amina Diallo

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This is super helpful, thank you! I'm dealing with the exact same situation right now. Quick question - when you called Key Bank and got that reference number, did they tell you anything about how long the payment would stay in limbo? I'm worried it might get sent back to the state or something if I don't act fast enough. Also, did the Claimyr service cost much? At this point I'm willing to pay whatever it takes to actually talk to a human at NYSDOL.

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Key Bank told me the funds would stay in limbo for about 30 days before potentially getting sent back, so you do have some time but don't wait too long. As for Claimyr, I think it was like $20 or something - honestly worth every penny when you consider how much time and stress it saved me. I was literally about to lose my mind trying to get through the regular way. The whole process from using their service to getting my payment reissued took about a week total, which was way better than the months of runaround I was expecting.

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I went through this EXACT situation about 8 months ago and it was such a headache! Your payment is definitely stuck in limbo right now since the system tried to deposit to your closed account. Here's what you need to do: 1. Call Key Bank at 1-866-295-2955 first to confirm your account status and get a reference number - this usually takes 15-20 mins on hold which is way better than NYSDOL 2. Then you absolutely MUST speak to someone at NYSDOL to have them manually reissue the payment. There's no automatic process when accounts are closed due to overdrafts vs just expired cards 3. While you have them on the phone, ask to switch to direct deposit for future payments so you never have to deal with Key Bank again 4. Your money isn't lost - they hold it for about 30 days before potentially sending it back, so you have time but don't wait too long I know the phone situation is impossible, but if regular calling doesn't work, I honestly had success with that Claimyr service others mentioned. Cost me like $25 but saved my sanity and got me connected within an hour. Once I actually talked to someone at NYSDOL, they reprocessed my payment in 2 days since the original approval was already there. Hang in there - I know it's stressful when rent is due, but this IS fixable! Document everything and get those reference numbers. You got this! 💪

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Zainab Omar

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For the most up-to-date unemployment percentage data, I'd recommend checking the New York State Department of Labor's official Labor Market Information page directly. They typically release preliminary monthly data around the 3rd Friday of each month. The unemployment percentage can vary quite a bit between regions - NYC metro area often differs from upstate regions like Rochester, Syracuse, or the North Country. You might also want to look at both the seasonally adjusted and non-seasonally adjusted numbers depending on what your analysis requires. The Bureau of Labor Statistics also publishes state-level data that complements the NYS DOL reports, which can be helpful for comparing trends over time.

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Noah Lee

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This is really helpful! I didn't know they released data on the 3rd Friday of each month - that's exactly the kind of timing info I needed for my analysis. Do you happen to know if the regional breakdowns go down to county level, or is it more like metro area groupings? I'm specifically looking at the Capital Region area around Albany.

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The NYS Department of Labor does publish county-level unemployment data! For the Capital Region/Albany area specifically, you can find detailed breakdowns that include Albany, Rensselaer, Saratoga, and Schenectady counties. They usually group it as the "Albany-Schenectady-Troy Metropolitan Statistical Area" in their reports. The county-level data sometimes lags a bit behind the statewide numbers by a few weeks, but it's definitely available. I'd also suggest checking out the "Local Area Unemployment Statistics" section on their site - that's where they dive into the more granular geographic data that sounds like what you're looking for.

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This is exactly what I was looking for! The Albany-Schenectady-Troy MSA breakdown will be perfect for my analysis. I appreciate you mentioning that the county-level data might lag behind - that's good to know so I don't expect it to be as current as the statewide numbers. The Local Area Unemployment Statistics section sounds like a goldmine of information. Thanks for pointing me in the right direction!

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JUST TO ADD - make sure you apply right away if you do lose your job, even if you're not 100% sure you qualify. The NYS Department of Labor will determine your eligibility and you don't want to miss out on any potential benefits while you're figuring it out. The worst they can say is no, but at least you'll know for sure.

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Just want to add my experience here - I was in almost the exact same situation as you Sean! Got let go after about 8 weeks at a new job and was panicking about whether I'd qualify for unemployment. Turns out my previous job from about 14 months earlier still counted toward my base period earnings. The NYS Department of Labor rep I finally got through to explained that as long as you meet those earnings thresholds during the base period quarters, the length of time at your most recent job doesn't matter. The tricky part was actually getting someone on the phone to walk through my specific situation - took me weeks of busy signals and dropped calls. But once I got clarity on my eligibility, the actual application process was pretty straightforward. Don't stress too much about the 6 weeks - focus on whether your total earnings during the base period meet the requirements.

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I went through this exact nightmare last year! Here's what finally worked for me: I found my old signup email by searching ALL my email accounts (including ones I barely use) for "NY.gov" and "unemployment" - turns out I had used an old email address I forgot about. The confirmation email had my username! If you still can't find it, try calling the NY.gov ID technical support line (different from regular unemployment) - they can help recover both username AND password. Also check your browser's saved passwords if you ever logged in on your computer. Don't give up, I know how stressful this is when you need that money!

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Sean O'Connor

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This is really helpful! I didn't even think to check my old email accounts. I probably used a different one when I first signed up. Going to search through all of them now. Did you have any luck with the NY.gov ID technical support line? I've been calling the regular unemployment number but maybe that's why I'm not getting through.

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I'm dealing with a similar situation right now! One thing that helped me was checking my phone's autofill suggestions - when I went to the login page and tapped on the username field, my phone suggested a username I had completely forgotten about. Also, if you have an iPhone, check Settings > Passwords & Accounts > Website & App Passwords - sometimes it saves login info even when you don't remember saving it. Worth a shot before going through the hassle of calling! Hope you get it sorted out soon, the rent stress is real 😰

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