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I'm dealing with the exact same situation - filed my claim 5 weeks ago and it's been stuck in processing ever since. What's really frustrating is that I called the customer service line and after waiting 3 hours on hold, the agent told me my claim looks "fine" but couldn't explain why no payments have been issued. They just said to keep filing weekly and it would "work itself out eventually." That's not very reassuring when you're behind on bills! I also noticed that some of my former coworkers who filed around the same time are already receiving payments, so it seems like there's no consistency in how long these things take. Has anyone found any patterns in what causes some claims to process faster than others?
I'm dealing with the exact same processing delays - it's been 4 weeks for me now with no explanation. From what I've observed in this thread and other forums, it seems like claims get stuck for different reasons - some people have issues with work history verification, others have problems with their separation documentation, and some just seem to get randomly selected for additional review. @Lauren Zeb you mentioned your coworkers got theirs faster - did they have similar job situations or different employers? I m'wondering if certain companies have better systems for reporting employment info to NYS DOL which might speed up the verification process. At this point I m'considering trying that Claimyr service @Sean Flanagan mentioned since calling directly seems hopeless.
I'm in week 7 of waiting and finally got some answers by contacting my state senator's office. Their constituent services team was able to reach out directly to NYS DOL on my behalf and discovered my claim was flagged for "potential employer dispute" even though my former employer never actually disputed it - apparently it was just an automatic flag based on the reason I selected for leaving. The senator's office got it escalated to a supervisor who cleared the flag within 48 hours, and I received all my back pay the following week. I'd definitely recommend reaching out to your local representatives if you've been waiting more than 6 weeks - they have direct lines to DOL that we don't have access to as regular citizens.
Wow, that's incredibly helpful information @Summer Green! Thank you for sharing your experience with contacting your senator's office - I had no idea they could actually get direct access to DOL supervisors like that. The fact that your claim was flagged for a "potential employer dispute" that didn't even exist shows how broken some of these automated systems are. It's frustrating that it takes political intervention to get basic government services working properly, but I'm definitely going to try reaching out to my representatives now. Did you have to provide any specific information when you contacted the senator's office, or did they just need your basic claim details? I'm at week 6 myself so this gives me hope that there might actually be a way to get some movement on these stuck claims.
Been through this exact situation. The hearing was actually pretty easy - just had to explain what happened and show my layoff paperwork. The judge was fair and overturned the denial within a week of the hearing. Don't give up!
I went through something similar when I was wrongly classified as a voluntary quit instead of being laid off. The most important thing is to act quickly on that 30-day deadline for appeals. When you file, be very specific about the error - clearly state that you were involuntarily terminated due to company downsizing, not voluntary separation. Include dates, names of supervisors who conducted the layoff, and any HR documentation you have. Also, if any of your coworkers were laid off at the same time, their contact info could be helpful as witnesses. The hearing officers are usually pretty good at recognizing legitimate cases once they have the facts straight. Stay persistent and keep filing those weekly claims while you appeal!
Just wanted to add - keep all your documentation from your last claim filing and your new job start date. Screenshot your final weekly certification if possible. I had to reference mine months later when there was a discrepancy in their system about my benefit year balance. Having that proof saved me from having to jump through hoops to prove I filed correctly.
Also worth noting - if you worked any part-time or temporary jobs while collecting unemployment, make sure those are all properly reported before you stop filing. I forgot to report a one-day gig I did and it came back to bite me during an audit six months later. NYS DOL cross-references with employers so they'll eventually find unreported work. Clean slate is always better when transitioning off benefits.
This is such an important point! I had a few small freelance jobs while collecting and was paranoid about reporting everything correctly. Better to over-report than under-report. Does anyone know if there's a statute of limitations on these audits? Like how far back can they go to check for unreported work?
smh at everyone saying "just call them"... like have yall TRIED calling ny unemployment lately? You'll be on hold for 5+ hours only to get disconnected. The system is broken af.
That's why I used claimyr.com - they deal with the hold times and only connect you when there's an actual human on the line. Worth every penny when you're desperate to get your claim moving.
I went through almost the exact same thing 2 years ago - quit after 15 years due to stress-related health issues. Here's what I learned: NY does allow unemployment for "good cause" resignations, but you need ROCK SOLID documentation. Get your doctor to write a letter stating that continuing employment would pose serious health risks and that resignation was medically necessary. Also document everything about your work conditions - emails about workload, any attempts to get help from management, evidence of the toxic environment. The online system will probably auto-deny you, so be prepared to appeal. I had to go through 3 months of back and forth, but eventually got approved with full backpay. The key is having all your documentation ready and being persistent. Don't let the initial denial discourage you - fight it!
This is incredibly helpful - thank you for sharing your experience! 3 months sounds brutal but I'm encouraged that you got approved with backpay. When you say "rock solid documentation," how detailed did your doctor's letter need to be? Did they have to specify exact symptoms or just that continuing work would be harmful? I'm meeting with my doctor tomorrow and want to make sure I get the right language.
AstroAdventurer
The whole system is set up to fail people. 26 weeks isn't enough time to find decent work especially in specialized fields. Meanwhile they make it nearly impossible to even talk to someone at NYS Department of Labor about your options.
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Mei Liu
•Totally agree, it's frustrating how little support there is once regular benefits end
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Max Knight
Have you looked into other assistance programs while job searching? Even though UI extensions aren't available right now, you might qualify for SNAP benefits, emergency rental assistance, or job training programs through your local workforce development office. I know it's not the same as unemployment benefits, but it could help bridge the gap. Also worth checking if any local nonprofits or community organizations have emergency assistance funds for people transitioning between jobs.
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Freya Pedersen
•Great advice about looking into other assistance programs! I hadn't thought about SNAP or rental assistance as options. Do you know if there are any specific job training programs in NY that might be particularly helpful for someone who's been out of work for a while? I'm wondering if retraining in a different field might be worth considering at this point.
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