New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

This is exactly why I keep detailed records of everything. Screenshot your payment history page and note the date it changed to 'paid' status. If you have to file a payment trace later, you'll need that documentation.

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Isaiah Cross

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I had this exact same issue a few months ago! NYS Department of Labor showed "paid" for over a week but no deposit. After calling my bank and confirming everything was fine on their end, I had to contact NYS DOL directly. The payment had actually gotten stuck in their system somehow and they had to manually release it. It's definitely frustrating but don't panic yet - give your bank a call first like others suggested, then if that doesn't resolve it, you'll need to reach out to NYS DOL for a payment investigation.

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Tony Brooks

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@Isaiah Cross That s'really helpful to know it was a system issue on their end. How long did it take for them to manually release your payment once you got through to someone? I m'hoping it doesn t'come to that but good to know what to expect if the bank says everything looks fine.

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@Isaiah Cross How did you manage to get through to someone at NYS DOL? I ve'been trying their phone lines for weeks on a different issue and can never get past the busy signal. Any tips for the best times to call or specific numbers that work better?

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Carmen Ruiz

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Two weeks isn't that long for adjudication honestly. I know it feels like forever when you're waiting for money but thats pretty normal timing for NYS Department of Labor. The unemployment rate being 4.2% or whatever doesn't really matter for your specific situation.

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Elin Robinson

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Actually, while the overall unemployment percentage doesn't directly affect individual claim processing times, there can be some indirect effects during periods of high unemployment. When unemployment spikes significantly (like during economic downturns), NYS Department of Labor sometimes implements emergency measures or temporary programs. But at the current 4.2% rate, which is considered relatively normal, you shouldn't expect any special expedited processing. Your 8 months of retail work should definitely qualify you - just hang in there, two weeks is still within the normal timeframe even though I know it's stressful waiting for that first payment.

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Call everyday at 8:00am SHARP. Bug them until they do something. Squeaky wheel gets the grease with these people.

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Gael Robinson

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I'm in a similar situation - filed in March, got the "assigned to a worker" line in early May, and still nothing. It's honestly depressing how broken this system is. I've been calling daily but can barely get through, and when I do they just repeat the same script about being patient. Meanwhile rent is due and I'm eating ramen every day. Has anyone tried filing a complaint with the state labor department itself? I'm wondering if there's any oversight body that can actually hold them accountable for these ridiculous delays.

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Chloe Taylor

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I feel your pain so much! The ramen diet is real 😭 I haven't tried filing a complaint with the labor department yet, but that's actually a really good idea. Also, I've seen people mention contacting your state representatives - apparently their offices have direct lines to DOL and can sometimes get claims expedited. Worth a shot when you're this desperate! Have you tried that Claimyr service people keep mentioning? I'm getting to the point where I'd pay anything to just talk to a real person who can actually help.

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@Gael Robinson I m'in almost the exact same boat - filed around the same time, got assigned to a worker in May, and still waiting. The financial stress is unreal. I actually did file a complaint with the NYS Department of Labor s'Inspector General office last week you (can do it online .)Haven t'heard back yet but at least it s'documented. Also seconding what @Chloe Taylor said about state reps - I m planning'to contact my assembly member s office'tomorrow. At this point I m willing'to try anything. We shouldn t have'to jump through all these hoops just to get benefits we re entitled'to!

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Diego Rojas

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Same thing happened to my sister! She was so paranoid about the call but it turned out to be real. They were calling about her adjudication and needed to clarify something about her separation from work.

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Malik Johnson

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How did she know it was real? Did she call back to verify?

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Diego Rojas

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Yes she called the main number the next day and they confirmed they had tried to reach her. The issue got resolved after that call.

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Yuki Yamamoto

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I work at a local community center and we've been seeing a lot of people getting these fake unemployment calls lately. The scammers are getting really sophisticated - they even spoof numbers to make it look like they're calling from official government agencies. My advice is to never give out personal info on an incoming call, even if it seems legitimate. If NYS DOL really needs to reach you, they'll leave a voicemail with a callback number you can verify, or send official mail. When in doubt, always call them back using the number from their official website.

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This is really helpful advice! I've been getting similar calls and wasn't sure what to do. The spoofing thing is scary - how are people supposed to know what's real anymore? I'll definitely stick to calling back using official numbers only. Thanks for sharing what you're seeing at the community center.

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Jade Santiago

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There are some exceptions though. If you work for the school in a non-instructional capacity (like maintenance or administration) and you're truly laid off for the summer with no guarantee of work, you might qualify. Also, if you work multiple jobs and lose your non-school job, you could potentially get partial benefits. The key is whether you have that 'reasonable assurance' of returning.

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Emma Thompson

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As someone who's dealt with this exact situation, I can tell you it's really frustrating! I worked as a substitute teacher for 2 years and was always told I couldn't get benefits during summer because of the "reasonable assurance" rule. Even though substitute work isn't guaranteed, most districts consider you to have reasonable assurance if you've been on their sub list and they expect to call you back. The tricky part is that every district handles this differently - some give more definitive answers about summer employment than others. I'd suggest checking with your district's HR department first to see what they consider your status to be, then apply if you think you might qualify. Worst case, NYS Department of Labor will make the determination and you'll know for sure.

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Reina Salazar

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Thanks for sharing your experience Emma! That's really helpful to know that different districts handle this differently. I'm new to substitute teaching and wasn't sure how strict they are about the "reasonable assurance" thing. Did you ever try applying anyway just to see what would happen, or were you too worried about having to pay it back like Lauren's sister? I'm trying to decide if it's worth the risk since I really need the income over the summer.

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