Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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One more thing to add - sign up for ID monitoring through your credit card company or bank if they offer it free. Also, if you get any unexpected mail from NYS Department of Labor about claims you didn't file, report it immediately. I've seen cases where fraudsters test the system with small amounts first before going for bigger thefts. And definitely keep your personal info like SSN off social media - scammers piece together details from multiple sources.
Great advice about the ID monitoring! I didn't think about how fraudsters might start small to test things out. That's really scary. I'm definitely going to be more careful about what I share online now. Do you know if there's a specific way to report suspicious mail from NYS Department of Labor, or should I just call their fraud hotline?
Great question! I work in cybersecurity and deal with this stuff daily. A few additional tips: Use a unique, strong password that you don't use anywhere else (consider a password manager), and regularly review your account's "recent activity" or login history if NYS DOL provides that feature. Also, be suspicious of any unexpected text messages or calls asking you to verify account info - legitimate agencies won't ask for passwords or PINs over the phone. If you do suspect fraud, document everything (screenshots, dates, times) before reporting it. The more evidence you have upfront, the faster the resolution process typically goes.
This is really helpful advice, thank you! I never thought about using a password manager but that makes so much sense. Quick question - when you mention checking "recent activity" or login history, where would I typically find that in my my.ny.gov account? I've been poking around the settings but haven't seen anything obvious. Also, should I be worried if I see logins from different IP addresses, or is that normal if I'm accessing from work vs home?
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After reading through this thread, I wanted to share what finally worked for me when I was in this exact situation in February. I tried for weeks to get through the regular channels without success. What finally worked was using Claimyr (claimyr.com) to get through to an agent. Once I actually spoke to someone, they identified a system flag on my account that needed manual clearing - took the agent about 2 minutes to fix once I got through. All my pending payments hit my account 48 hours later. Their video demo (https://youtu.be/Rdqa1gKtxuE) shows how it works. Definitely worth considering if you've been stuck for 8 weeks already.
Thank you for this suggestion. I'm going to try the early morning calls tomorrow as someone suggested, but if that doesn't work I might try this service. At this point I just need to talk to a real person who can actually see what's wrong with my claim.
Just to add to this discussion - while services like that can help you reach an agent faster, you can also try contacting your state representative's office. They often have dedicated staff who can escalate unemployment issues. It's a free option worth trying if you're having trouble connecting with NYSDOL directly.
Any updates? Were you able to get through to anyone or resolve this?
UPDATE: I finally got this resolved! After trying for days to call with no luck, I ended up using Claimyr to get through to an agent. The agent told me my account had been flagged for "quarterly review" but nobody had actually reviewed it - it was just sitting in a queue. She cleared it manually and all my pending payments were processed within 48 hours. All 8 weeks of back pay hit my account yesterday! Such a relief. Thank you to everyone for the advice and support.
@Tasia Synder That s'fantastic news! So glad you got it resolved and got all your back pay. This gives me hope for my own situation - I ve'been stuck in pending for 3 weeks now. Going to try Claimyr myself based on your success. It s'ridiculous that we have to use third-party services just to reach our own state agency, but whatever works at this point. Thanks for updating us!
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Just be really careful about this stuff. I reported my wages wrong once and they hit me with an overpayment notice months later. NYS Department of Labor doesn't mess around with wage reporting errors.
@Savanna Franklin How long did it take for them to catch the error? I m'worried I might have made a mistake on one of my recent claims and wondering if I should contact them proactively to fix it or wait to see if they notice.
@Savanna Franklin This is really concerning to hear! I m'new to filing unemployment claims and want to make sure I get this right from the start. When you say you reported wages wrong, was it because you didn t'include tips or because you reported wages for the wrong week? I m'trying to understand the most common mistakes so I can avoid them. Also, did NYS Department of Labor give you any guidance on how to prevent this in the future?
For tips specifically - if you're in a restaurant job, make sure you're reporting what you actually received, not what the restaurant reports as your tip income. Sometimes there's a difference and you want to be accurate on your weekly claim certification.
@Natasha Orlova You should report the gross tips before any tip-outs or deductions. NYS Department of Labor wants to see your total earnings before any splits with kitchen staff or processing fees. Think of it this way - if you earned $100 in tips but had to tip out $20 to the kitchen, you still earned $100 in wages that week. The tip-out is just how you distributed your earnings afterward. I learned this the hard way when I first started filing - better to over-report slightly than under-report and face an overpayment situation later.
@Mateo Martinez Thanks for clarifying this! I m'still learning the system and this tip-out situation has been confusing me. Just to make sure I understand - if I earned $150 in tips during my shift but tipped out $30 to bussers and kitchen staff, I should report the full $150 on my weekly certification? And does this apply to other deductions too, like if the restaurant takes out credit card processing fees from my tips? I want to be absolutely certain before I file my next claim.
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yeah this happened to me too, employers don't really care about unemployment stuff as long as you can start when they need you
I'm going through something similar right now - my claim has been pending for over a month and it's definitely affecting my job search momentum. The stress of not knowing when or if benefits will come through makes it hard to stay focused during interviews. I've found it helps to frame it as "navigating administrative processes" rather than dwelling on the delays when talking to employers. The uncertainty is the worst part though - at least when you know your financial situation you can plan accordingly.
Aisha Abdullah
UPDATE: I went to the Career Center and they couldn't help directly but gave me a special number to call. Still couldn't get through, so I used Claimyr and got a callback within an hour. The agent confirmed my account was flagged for verification and fixed it right away. She also put a note that I should receive all my backpay within 3-5 business days. Such a relief! Thanks everyone for your help and suggestions - especially about Claimyr and checking the Message Center. I would have never thought to look there for important notices!
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Carmen Diaz
•Glad to hear you got it resolved! For anyone else reading this thread in the future - always check your Message Center thoroughly, even if you don't get email notifications. And if you're stuck in the phone queue loop, remember you have multiple options: Claimyr, state representatives, Career Centers, or even the secure message system (though that's slower).
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Jamal Wilson
This thread is incredibly helpful! I'm dealing with the exact same issue - been stuck in "pending transfer" status for 3 weeks now. Reading through all these experiences, it's clear this is a widespread problem with their new verification system. I'm going to try the Claimyr callback service tomorrow since calling directly has been impossible. It's reassuring to see that multiple people here got their issues resolved once they actually spoke to an agent. Thanks for sharing your experiences and solutions - this community support makes such a difference when dealing with these frustrating government systems!
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