I had the exact same issue when I first applied! The PIN letter took almost 2 weeks to arrive for me. In the meantime, I recommend calling early in the morning (like 8 AM sharp) - that's when I had the best luck getting through to someone. Also, if you're really worried about missing your certification window, you can visit a local Department of Labor office in person. They can help you with the PIN setup on the spot and you won't have to wait for the mail. Just bring your ID and any documentation from your unemployment claim. The staff there were actually pretty helpful when I went.

I just went through this exact same process a few weeks ago! Here's what worked for me: First, check your spam/junk mail folder - my PIN letter ended up there for some reason. If it's really not there after 10 business days, call the Tele-Cert line at 888-581-5812 but try calling right at 8:00 AM when they open - I got through on the second ring that way. They can actually give you your PIN over the phone once they verify your identity with your SSN and claim details. Also, don't panic about missing your certification deadline - you have a grace period and can usually backdate as long as you're actively working to resolve the issue. The whole PIN system is honestly poorly explained on their website, so you're definitely not alone in being confused about it!

been there! you should definitely try to contact child support enforcement directly to work out a payment plan before they start garnishing. sometimes they'll reduce the amount if you can show financial hardship

I went through this exact situation last year. The garnishment can start pretty quickly once they have your employment info, and NYS DOL automatically complies with child support orders. My advice: call the child support collection unit ASAP (before they start garnishing) and ask about setting up a voluntary payment plan. If you can show you're actively job searching and demonstrate hardship, they might agree to a lower monthly amount instead of taking 50-60% of your unemployment. Also keep detailed records of your job search activities - it can help your case. The key is being proactive rather than waiting for them to start taking the money.

I'm so sick of NY unemployment's terrible tech. How can a state with this much tax revenue have such a pathetic system? We deserve better than this garbage. Other states have actual functioning websites and clear communication!

I'm dealing with the exact same issue right now! Certified on Sunday, usually get paid by Tuesday/Wednesday, and nothing has shown up yet. My benefit year is good until August so that's definitely not it. Really frustrating because I have bills due and was counting on that payment. Has anyone heard if there's a system-wide delay this week or if we should be worried about our individual accounts? I'm hoping it's just a processing delay and not something that requires me to spend hours trying to get through on the phone.

Just wanted to add that if anyone else is dealing with wage calculation issues, it's worth checking if your employer uses a third-party payroll service like ADP or Paychex. Sometimes the error happens at that level when they submit quarterly reports to the state, not necessarily with your direct employer. I had a friend who discovered her payroll company had been using the wrong state reporting codes for months, which threw off her unemployment eligibility. The payroll company had to file corrected quarterly reports with NYSDOL to fix it. Just another angle to consider if the wage discrepancy seems really off!

Just wanted to chime in as someone who went through a similar situation last year. One thing that really helped me was requesting a copy of my complete wage record from NYSDOL before filing the reconsideration. You can do this through their online portal or by calling. It shows exactly what each employer reported for each quarter, which makes it much easier to identify where the discrepancy is coming from. In my case, I discovered that one of my previous employers had reported my wages under a slightly different version of my Social Security number (they had transposed two digits), so those wages weren't being counted at all. Once I had that wage record in hand, I could see exactly what was missing and provide the right documentation to fix it. The whole process took about 2 weeks once I had all the right paperwork together. Definitely keep certifying weekly like others have mentioned - I got backpay for all those weeks once everything was sorted out.

I'm going through the exact same thing right now! Filed my claim 3 weeks ago and still showing $0 weekly benefit amount even though I worked steadily for 18 months before getting laid off. I submitted the wage investigation request through my.ny.gov like others suggested but haven't heard anything back yet. The waiting is so stressful when you have bills to pay. Has anyone had success calling the wage investigation unit directly, or do you just have to wait for them to contact your employer?

I went through this exact situation last year and it was incredibly frustrating. What helped me was gathering all my documentation beforehand - W-2s, final paystubs, and any employment verification letters. When I finally got through to someone at NYS DOL after filing the wage investigation, they were able to process it faster because I had everything ready. Also, make sure to check if your employer went through any ownership changes or used a payroll company - sometimes wages get reported under different employer identification numbers which can cause this $0 issue. The backpay once it's resolved makes the wait somewhat worth it, but I know that doesn't help with immediate bills. Hang in there!