NY unemployment work search form keeps glitching and deleting my entries

Been trying to log my job search activities on the online form for the past few weeks. At first it seemed straightforward - just fill out the details and save. But lately I've been having this weird issue where certain fields won't save properly. I'll enter all the company information, position details and dates, hit save, and then notice that the company name and website fields are completely empty! No error message or anything. What's most frustrating is that I can see the company names in the dropdown menu from previous entries, but when I select them and try to save, those fields still come up blank. I can't even edit them afterward - the only solution is to delete the whole entry and start over. Sometimes starting over works immediately, other times I have to wait several hours before trying again. Is anyone else dealing with this glitch? It's making me nervous about meeting my work search requirements because I don't want it to look like I'm not keeping proper records.

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34 comments

Paolo Esposito

•9M

After weeks of dealing with this exact issue, I finally found a way to get help. I used claimyr.com to get a callback from an actual agent (best money I ever spent considering how much back pay I was owed). The agent confirmed this is a known glitch in their system that happens when too many people are using it at once. They suggested completing the form during off-peak hours (early morning or late evening) and using Chrome instead of other browsers. Also, they fixed all my missing entries on their end so I didn't get penalized. Here's a video showing how the callback service works: https://youtu.be/Rdqa1gKtxuE

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Malik Thompson

•9M

Here's everything I've learned about fixing the work search form issues after dealing with this for months (and finally getting it resolved): First, this is definitely a known system bug. The form has issues with certain fields not saving correctly, particularly company names and URLs. This happens most often when: - You're using Internet Explorer or Safari (use Chrome or Firefox instead) - You're trying during high-traffic periods (Sunday afternoons are the worst) - Your session has timed out without warning you - You've previously used the company in another entry The best solutions: 1. Take screenshots of EVERYTHING before submitting 2. Keep a separate log as backup (spreadsheet or paper) 3. Try the workaround where you save with partial info first, then edit 4. Clear your browser cache regularly 5. If you have persistent issues that might affect your benefits, use claimyr.com to get a live agent callback instead of waiting on hold for hours When I finally got through to a tier 2 support person, they told me they're aware of these issues but the system update to fix them is perpetually delayed. They can manually fix your records if you can get through to someone with the authority to do so. Hope this helps someone else avoid the nightmare I went through!

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