New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I've been dealing with NYS unemployment for about 8 months now and "processed pending payment" is actually a good sign - it means your weekly certification went through all the checks and got approved. Usually when I see this status it means the payment will hit my account within 1-2 business days. The delay is typically just their payment processing system catching up. If it's been more than 3 business days though, that's when I'd start to worry and try to contact them.

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Thanks Sofia, this is really helpful! It's good to hear from someone with experience navigating the NYS system. I'm on day 2 of seeing this status so hopefully the payment comes through tomorrow. The uncertainty is just nerve-wracking when you're counting on that money. I appreciate you sharing the timeline - knowing 1-2 business days is normal makes me feel a lot better about the situation.

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I've seen this status a few times over the past year and it's usually just a temporary hold while they verify everything is in order. From my experience, "processed pending payment" means your weekly claim passed all the initial checks but they're doing one final review before releasing funds. It could be something as simple as cross-referencing your work search activities or confirming your continued eligibility. The good news is that it rarely means there's an actual problem with your claim. I'd give it until early next week before getting too worried - NYS Department of Labor payment processing can be slow sometimes, especially around holidays or when they're dealing with high volume.

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ugh the payment delays are THE WORST!! happened to me twice already this year and both times it was just random system glitches that fixed themselves after a couple days. still super annoying when you're counting on that money though

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A couple days?? I can't wait that long for my rent payment. There has to be something I can do to speed this up.

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Sometimes banks have their own processing delays too, especially if there's a holiday coming up or if you recently changed your direct deposit information. Have you contacted your bank to see if they're holding the deposit for any reason? Also worth double checking that your bank account info is still correct in your NYS Department of Labor profile.

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Good point about checking with the bank! @Paolo Conti - you should definitely verify your direct deposit info is still correct in your NYS DOL account. Also, even though it s'frustrating, try calling the DOL customer service line first thing in the morning like (8 AM sharp when) call volume is usually lower. If you still can t'get through after a few tries, that Claimyr service @Natasha Kuznetsova mentioned might actually be worth looking into since you need this resolved quickly for your rent.

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UGH the NYS Department of Labor system is so unreliable!! I've had payments just randomly delayed for no reason multiple times. Sometimes it's their system glitching, sometimes it's banks being slow. It's SO frustrating when you're counting on that money and it just doesn't show up. I hope yours comes through soon!

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Same thing happened to me twice and both times it was just a processing delay. Showed up the next day.

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I had this exact same issue two weeks ago! My payment showed as "issued" on the NYS Department of Labor site but didn't hit my account for 3 days. It turned out my bank (Chase) was having some technical issues with processing government payments. I'd recommend checking with your bank first to see if there are any delays on their end before going through the hassle of calling NYS Department of Labor. Also, sometimes payments get delayed if there was a federal holiday recently that affected processing schedules. Fingers crossed it shows up tomorrow!

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That's really helpful to know about Chase having issues with government payments! I have Bank of America so maybe it's a similar situation. I didn't even think to check with my bank first. Did Chase give you any explanation when you called them about it, or did the payment just randomly show up after 3 days?

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So I was about to throw my phone after 3 hours on hold when I remembered my cousin said he used something called Claimyr. I tried it the next day and got through in about an hour. It's kinda genius - they just automate the annoying part (waiting forever on hold) then connect you when a human picks up. Game changer for real.

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sauce? like a website or something?

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claimyr.com - they have tons of reviews online. just google it

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Giovanni, I totally feel your frustration - I was in the exact same boat about 6 months ago. My claim was stuck in pending hell for almost 3 months and I was about to lose my apartment. After reading through all these comments, I actually tried that Claimyr service that multiple people mentioned and it genuinely worked. I was super skeptical at first because it seemed too good to be true, but they literally just handle the waiting on hold part and connect you once someone picks up. Got through to an actual human in under 2 hours and had my whole mess sorted out in one call. Worth every penny when you're facing eviction. The other tip that helped me was having EVERYTHING ready beforehand - all my documents, dates, previous case numbers, etc. When you finally get someone on the line, you want to be super organized so they can help you quickly. Hang in there, the system is absolutely broken but there are ways to work around it!

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Thanks Rosie, this is really helpful to hear from someone who actually went through the same thing! I'm definitely going to check out Claimyr since so many people here seem to have had success with it. You're right about having everything organized too - I've been scrambling for documents during the few times I've gotten close to reaching someone. Really appreciate you taking the time to share your experience, gives me hope that this nightmare might actually end soon 🙏

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UPDATE: Finally got this figured out! For anyone else with this problem - I ended up doing THREE things that worked: 1. Used the virtual card at Target for a small purchase and got $100 cash back (thanks for that suggestion!) 2. Found a newer Chase ATM with the contactless symbol and was able to withdraw $300 (had to tap my phone to the symbol, then enter PIN) 3. For the rest, I just waited 2 more days for the bank transfer to complete The most frustrating thing is that NONE of this was explained in any of the materials I got from unemployment. You'd think they'd make it easier to actually access our benefits! Thanks everyone for your help!

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Ava Kim

So glad you got it figured out! Your experience highlights exactly why this system is so frustrating for people who need their benefits. The lack of clear instructions from NYSDOL is really unacceptable - people shouldn't have to crowdsource solutions on forums just to access their own money. Your update will definitely help others who run into the same issues. It's crazy that something as basic as "here's how to actually use your benefits card" isn't explained properly in their official materials.

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Absolutely agree! This whole thread shows how broken the communication is from NYSDOL. People are struggling financially and then have to jump through hoops just to figure out how to access their own benefits. It's honestly shameful that basic instructions aren't provided upfront. Really glad @ec89ffba57e6 shared their solution though - this thread is going to help so many people who are dealing with the same nightmare.

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