New York Unemployment

Pay nothing until a live NYDOL agent is on the phone with you.

Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

$19.99StandardOne price
$0 upfront. We only hold your card.
No live agent, no charge.

$19.99 is charged only once a live NYDOL agent is on the phone with you.

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Make sure you understand exactly what weeks you're entitled to back pay for. The reversal should cover from your original filing date through when the appeal was decided, minus any weeks you might have worked or had other disqualifying factors. Also, be aware that the back pay will likely be subject to taxes, so don't spend it all assuming it's your full amount.

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Oh no, I didn't think about taxes! Do they automatically take taxes out of the back pay or do I need to handle that myself when I file next year?

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They should give you the option to have taxes withheld, just like with regular weekly benefits. Check your tax withholding preferences in your online account to make sure they're set up the way you want.

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Hey Malik! I went through a similar situation about 6 months ago. One thing I wish someone had told me is to start documenting everything NOW - screenshot your online account status, save all the letters you're getting, and keep a record of when you filed each weekly claim. When I got my reversal, there was a discrepancy in how many weeks they calculated for my back pay, and having all that documentation saved me from losing out on about $800. Also, don't panic if your online account looks weird for a few days - sometimes it takes their system a bit to catch up with the appeal decision. The back pay should definitely come automatically, but it might show up as separate deposits rather than one lump sum.

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This reminds me of when I first started collecting unemployment and didn't understand any of the different statuses. I remember calling my mom in a panic thinking I did something wrong with my weekly claim lol. The NYS Department of Labor system has so many different status messages that don't really explain what's happening.

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I've been dealing with NYS unemployment for about 8 months now and "processed pending payment" is actually a good sign - it means your weekly certification went through all the checks and got approved. Usually when I see this status it means the payment will hit my account within 1-2 business days. The delay is typically just their payment processing system catching up. If it's been more than 3 business days though, that's when I'd start to worry and try to contact them.

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ugh the payment delays are THE WORST!! happened to me twice already this year and both times it was just random system glitches that fixed themselves after a couple days. still super annoying when you're counting on that money though

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A couple days?? I can't wait that long for my rent payment. There has to be something I can do to speed this up.

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Sometimes banks have their own processing delays too, especially if there's a holiday coming up or if you recently changed your direct deposit information. Have you contacted your bank to see if they're holding the deposit for any reason? Also worth double checking that your bank account info is still correct in your NYS Department of Labor profile.

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Good point about checking with the bank! @Paolo Conti - you should definitely verify your direct deposit info is still correct in your NYS DOL account. Also, even though it s'frustrating, try calling the DOL customer service line first thing in the morning like (8 AM sharp when) call volume is usually lower. If you still can t'get through after a few tries, that Claimyr service @Natasha Kuznetsova mentioned might actually be worth looking into since you need this resolved quickly for your rent.

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UGH the NYS Department of Labor system is so unreliable!! I've had payments just randomly delayed for no reason multiple times. Sometimes it's their system glitching, sometimes it's banks being slow. It's SO frustrating when you're counting on that money and it just doesn't show up. I hope yours comes through soon!

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Same thing happened to me twice and both times it was just a processing delay. Showed up the next day.

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I had this exact same issue two weeks ago! My payment showed as "issued" on the NYS Department of Labor site but didn't hit my account for 3 days. It turned out my bank (Chase) was having some technical issues with processing government payments. I'd recommend checking with your bank first to see if there are any delays on their end before going through the hassle of calling NYS Department of Labor. Also, sometimes payments get delayed if there was a federal holiday recently that affected processing schedules. Fingers crossed it shows up tomorrow!

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So I was about to throw my phone after 3 hours on hold when I remembered my cousin said he used something called Claimyr. I tried it the next day and got through in about an hour. It's kinda genius - they just automate the annoying part (waiting forever on hold) then connect you when a human picks up. Game changer for real.

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sauce? like a website or something?

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claimyr.com - they have tons of reviews online. just google it

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Giovanni, I totally feel your frustration - I was in the exact same boat about 6 months ago. My claim was stuck in pending hell for almost 3 months and I was about to lose my apartment. After reading through all these comments, I actually tried that Claimyr service that multiple people mentioned and it genuinely worked. I was super skeptical at first because it seemed too good to be true, but they literally just handle the waiting on hold part and connect you once someone picks up. Got through to an actual human in under 2 hours and had my whole mess sorted out in one call. Worth every penny when you're facing eviction. The other tip that helped me was having EVERYTHING ready beforehand - all my documents, dates, previous case numbers, etc. When you finally get someone on the line, you want to be super organized so they can help you quickly. Hang in there, the system is absolutely broken but there are ways to work around it!

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Thanks Rosie, this is really helpful to hear from someone who actually went through the same thing! I'm definitely going to check out Claimyr since so many people here seem to have had success with it. You're right about having everything organized too - I've been scrambling for documents during the few times I've gotten close to reaching someone. Really appreciate you taking the time to share your experience, gives me hope that this nightmare might actually end soon 🙏

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