NY unemployment system hanging up when reporting partial work hours - anyone else?

This has been happening to a lot of people this week! The NYSDOL system is experiencing technical issues with the partial unemployment reporting feature. When entering work hours, try these steps: 1. Make sure you're entering whole numbers only (no decimals) 2. Enter each day's hours individually rather than a weekly total 3. If prompted for earnings, round to the nearest dollar 4. Don't hesitate too long between entries If it still disconnects you, try using the online system through your NY.gov account instead of the phone system. The online portal was updated last month and handles partial claims much better now.

OMG YES!! Happened to me twice yesterday and I was FUMING!!! The stupid system hung up on me right when I entered my 18 hours. Called back and same thing happened again! Such a broken system!!!

I went through this exact same thing last month when I started my part-time job. Kept getting disconnected every single time I tried to report my hours. I was ready to throw my phone across the room! After 4 days of frustration, I found this service called Claimyr (claimyr.com) that got me through to an actual NYSDOL agent in about 10 minutes. The agent manually processed my claim over the phone and explained that their system sometimes glitches with partial claims. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE. Completely worth it for the peace of mind instead of stressing all week about not getting paid.

my boyfrend had the same issue but we figured out that if you wait like a half second after each number when entering hours it doesn't disconnect as often. like dont type the numbers too fast. and make sure ur not in a area with bad reception that was our problem too

This is a frustrating but fairly common issue with the NY unemployment phone system, particularly when reporting variable work hours. The system sometimes misinterprets pauses or certain number combinations as end-of-call signals. For technical reasons, I recommend: 1. Use the online portal at labor.ny.gov if possible - it's more stable for partial claims 2. If you must use phone, call early morning (7:30-8:30am) when system traffic is lowest 3. Enter each value deliberately with consistent timing (not too fast or slow) 4. Avoid using speakerphone, which can cause audio interpretation issues Also important: Keep trying! There's a 7-day window to certify, and technical issues won't count against you if you explain the situation when you finally get through.

I've been on partial unemployment for 6 months now and this happens EVERY. SINGLE. WEEK. The phone system is completely broken for partial unemployment claims. I've complained to my state rep, filed formal complaints with NYSDOL, nothing changes. They just don't care about fixing it because most people eventually figure out workarounds. Complete failure of government service.

The NYSDOL phone system has a known bug when processing partial unemployment claims with variable hours. The department is aware of the issue but the fix isn't scheduled until next quarter according to their system maintenance bulletin. In the meantime, here's the most reliable workaround: 1. Use the web portal instead (labor.ny.gov) 2. If you must use phone, enter your total hours as individual days (even if you worked the same hours each day) 3. When prompted for earnings, round to the nearest dollar (decimals often trigger disconnects) 4. If asked about availability for work, always say "yes" (1) first, then clarify with the agent later if needed The system particularly struggles with claims reporting 15-25 hours of work per week, which seems to be a data validation issue in their legacy system.

last week i had to try like 8 times to get thru when claimin my partial hours they really need to fix there system im so sick of this!!!!!