Can't reach NY unemployment when call volume is high - funds stuck due to false 'break in claim'

I had the exact same problem last month. The new system flagged a break in my claim even though I certified every week. It's a glitch with their updated partial unemployment system rollout. I tried calling for 2 weeks straight with no luck - busy signals or disconnects every time.

same thing hapned to me... system is broken af. been trying to call for 3 days and cant get thru

This 'break in claim' error is actually quite common with the new partial unemployment system. The system sometimes misinterprets normal certification patterns as breaks in your claim, especially if you reported any income during certain weeks. You definitely need to speak with a claims specialist to have them manually review and override this in the system. Here are a few strategies that might help: 1. Call exactly at 8:00am when the lines open 2. Try the alternate number (888-209-8124) if you've been using the main line 3. Use the message center in your online account to request a callback 4. If possible, visit your local NY Career Center in person The false 'break in claim' issue usually takes about 10-15 minutes for an agent to fix once you actually reach someone.

THEY DO THIS ON PURPOSE!!! The whole system is designed to make it impossible to get help so they don't have to pay out benefits. I had the EXACT same issue and wasted THREE WEEKS trying to get through. The phone system is a joke and nobody responds to messages. I bet they're hoping people just give up.

After dealing with the same frustrations and spending hours trying to get through to NYSDOL, I found a service called Claimyr that actually worked for me. It basically keeps dialing and navigating the phone tree for you until it gets through to an agent, then it calls you when there's a real person on the line. Saved me days of frustration. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/Rdqa1gKtxuE Once I finally got through to an agent, they fixed my "break in claim" issue in about 5 minutes. Apparently it was triggered because I reported a single day of work during one week, and the system misinterpreted that as a break.

i had a similar isue but mine said "break in claim" bcause i messed up ONE certification question about looking for work. took forever to fix. try calling at exactly 7:58am, thats when their system starts accepting calls, before the official 8am opening. worked for me after like 15 tries

To follow up on my earlier comment - I eventually used the Claimyr service that someone mentioned and got through to an agent. The "break in claim" issue was resolved in one call. They backdated the payments too, so I received everything I was owed in one lump sum about 2 days later. The agent told me they're having widespread issues with the partial unemployment system flagging legitimate claims incorrectly.

I work at a community assistance center and we're seeing this issue constantly with the new partial unemployment system. The "break in claim" error is happening to about 30% of our clients right now. It's a technical glitch that only a claims specialist can fix. If you can't get through by phone, another option is to contact your state representative's office. Many of them have staff dedicated to helping constituents with unemployment issues and they can escalate your case directly to NYSDOL's internal resolution team. Make sure you have your claim ID number, the date when the payments stopped, and documentation showing you've been certifying regularly. This will speed up the resolution process once you get through to someone.

any update? did u get thru?