New York Unemployment

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

This whole system is so frustrating!! Why can't they just automatically extend benefits when people are clearly still looking for work?? The 26 weeks goes by so fast especially in tough job markets.

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I feel your frustration but the extensions are tied to specific economic triggers. It's designed to activate when unemployment rates hit certain thresholds.

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I'm in a similar boat - just started my unemployment claim a few months ago and already worried about what happens when I hit that 26-week limit. Has anyone had luck with temporary or gig work while collecting UI? I know you have to report earnings but wondering if it's worth trying to supplement income now rather than waiting until benefits run out completely. Also curious if doing some freelance work might actually help with networking and finding a full-time position.

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Yes, you can definitely do temporary or gig work while collecting UI! You just need to report any earnings when you file your weekly claim. In NY, you can earn up to 25% of your weekly benefit rate without any reduction in benefits, and earnings above that get deducted dollar-for-dollar. I'd actually recommend starting to supplement now rather than waiting - it keeps you active in the job market and helps with networking like you mentioned. Plus, having some income coming in makes the transition easier if your benefits do run out. Just make sure to keep detailed records of all work and earnings for your weekly certifications.

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Congratulations on getting it resolved! Your experience really highlights how broken the communication system is - it's frustrating that you had to go through weeks of waiting just to find out about one missing document. For others still dealing with this, Daniel's story shows that persistence pays off. The fact that the agent was able to call the temp agency directly and get the issue resolved immediately proves that most of these delays are bureaucratic rather than actual processing problems. I'm dealing with a similar situation with my freelance work verification, and this gives me hope that there's actually a real person who can help once you get through. Thanks for sharing the update - it's encouraging to see someone actually get their payments released after all that waiting!

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This is such a relief to hear! I've been stuck in the same situation for about 4 weeks now with my temp work documentation. It's incredibly frustrating that the system doesn't tell you what's specifically missing - just leaves you hanging with no communication. Your story gives me hope that there's actually a solution once you get the right person on the phone. I'm definitely going to try the Claimyr service you mentioned since regular calling has been impossible. Did the agent mention anything about why the temp agencies sometimes don't submit complete documentation the first time? I'm wondering if I should proactively contact my temp agency to make sure they have everything ready before DOL reaches out to them. Thanks so much for sharing this update - it's exactly what those of us still waiting needed to hear!

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I'm going through almost the exact same thing right now - submitted my documents 4 weeks ago and haven't heard anything back. Also did temp work through multiple agencies last year which seems to be causing complications. Reading through these responses is really helpful, especially Daniel's update about getting it resolved! I had no idea about services like Claimyr or that you could request hardship escalation. I'm definitely going to try calling with that specific phrase about "document review for release of held payments" that Ella mentioned. It's so frustrating that the system doesn't communicate what's actually needed. Like, just tell us what specific document is missing instead of making us wait weeks in limbo! Thanks everyone for sharing your experiences - at least now I know I'm not alone in this mess and there are actually ways to get through to someone who can help.

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The whole system is so confusing! I filed three weeks ago and still haven't seen a dime. They keep asking for more paperwork and every time I call I get a different answer about what I need to submit. How are people supposed to survive while waiting for this bureaucratic mess to sort itself out??

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I understand the frustration. Make sure you're responding to any correspondence immediately and keep copies of everything you submit. Sometimes it helps to visit a local career center for in-person assistance with document submission.

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Just went through this process myself a few months ago. The waiting week is required by law - you won't get paid for your first week of unemployment even if approved. After that, payments typically arrive within 2-3 business days of filing your weekly certification. You can set up direct deposit through your online account which is much faster than waiting for a paper check. Make sure you keep filing every single week even during the waiting period or you could lose benefits. Also document your job search activities since they may audit that later.

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That's really helpful information about the direct deposit option! I didn't realize you could set that up through the online account. Quick question - do you remember how long it took for the direct deposit to get activated once you set it up? I'm worried about any additional delays if I switch from paper checks to direct deposit mid-process.

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I had the same worry when I was approaching my limit last year. If you can't reach anyone at NYS Department of Labor to ask about your specific situation, I ended up using this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. It was way easier than spending hours on hold trying to get through myself. The agent was able to explain exactly where I stood with my benefits and what options I had.

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How much does something like that cost? I'm already struggling financially and can't afford to pay for something that should be free.

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It's really reasonable considering how much time and frustration it saves. For me it was worth it just to get clear answers about my claim status instead of guessing.

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26 weeks goes by SO fast when you're actually living it. I remember thinking I had plenty of time when I first started collecting and then suddenly I was down to my last few payments. The system is just not designed for how long it actually takes to find good employment these days.

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So true! I'm in a similar situation and it's terrifying how quickly those weeks disappear. The whole system feels like it was designed for a different era when people could find jobs in a few weeks. Now with all the online applications and lengthy hiring processes, even landing an interview can take months. Have you looked into any workforce development programs through the state? I heard they sometimes offer additional support or training opportunities while you're still collecting.

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Thanks everyone for all the helpful info! I had no idea unemployment was taxable - definitely going to set up that 10% withholding ASAP. Better to get less each week than get hit with a big tax bill next year. Really appreciate this community having each other's backs with this stuff!

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Totally agree! This thread has been so helpful. I'm new to unemployment too and had no clue about the tax implications. Going to log into my account right now and find that withholding option. It's crazy how they don't make this more obvious when you first apply - seems like something they should warn you about upfront!

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Just want to add - if you're really tight on money and can't afford the 10% withholding right now, at least try to set aside whatever you can each week. Even $20-30 per payment adds up and will help when tax time comes. I made the mistake of not saving anything my first time on unemployment and it was really stressful trying to come up with the money I owed. Also, if your income is low enough you might qualify for free tax prep services through VITA when filing season comes around.

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This is really solid advice! I'm in the same boat as everyone else here - just started getting unemployment and had no idea about the tax situation. The VITA program tip is especially helpful since I've never had to deal with anything this complicated tax-wise before. Even setting aside a small amount each week sounds way better than getting blindsided next April. Thanks for looking out for people who might be struggling financially!

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