New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

For future reference, you can also sign up for text notifications in your my.ny.gov account settings. They'll send updates when your claim status changes or if there are any issues that need your attention. It's under 'Communication Preferences' in your profile. Also, make sure you're filing your weekly claims even while waiting for the initial determination - you can't get retroactive payments for weeks you didn't certify.

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Thanks! I did set up the weekly claims but didn't know about the text notifications. Setting that up now.

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Liam Sullivan

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I went through this same frustrating experience a few months back. One thing that helped me was checking the "Documents" section on my.ny.gov - sometimes they request additional paperwork but it doesn't always show up clearly in the main dashboard. Also, if you haven't already, make sure to check your spam folder for emails from noreply@labor.ny.gov. They sometimes send status updates there that get filtered out. The waiting is the worst part, but hang in there - most claims do get processed eventually, it's just their system is overwhelmed.

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This is really helpful advice! I just checked my spam folder and found two emails from the Department of Labor that I completely missed - one asking for additional wage verification documents. No wonder my claim has been stuck! Thanks for the tip about checking the Documents section too. It's frustrating that these important notifications can get buried so easily when you're already stressed about money.

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Ava Garcia

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I'm going through something similar right now - got hit with a forfeit notice last month for allegedly not reporting some side work properly. From what I've been reading here and my own experience, they should keep paying you during the appeal process. I've been getting my weekly payments while waiting for my hearing date (still 2 months out 😤). The scary part is if you lose, you have to pay back everything you received during the appeal PLUS serve the forfeit period. So definitely start setting aside some money just in case. I've been putting 30% of each payment into a separate account as my "oh shit" fund. Also, gather EVERY piece of documentation you have about that income from April - bank statements, pay stubs, screenshots, emails, literally everything. The more evidence you bring showing you tried to report correctly, the better your chances. Good luck with your hearing in November!

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This is such helpful advice! The "oh shit" fund idea is brilliant - I'm definitely going to start doing that with 30% of my payments too. It's scary to think about having to pay it all back but at least this way I'll be prepared. Thanks for sharing your experience, it makes me feel less alone in this nightmare process!

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Tate Jensen

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Hey, I'm new to this community but dealing with a similar situation right now. Got a forfeit notice three weeks ago and have been panicking about whether they'll cut off my benefits. Reading through everyone's responses here is super reassuring - sounds like they do keep paying during the appeal process which is a huge relief. I'm definitely taking the advice about saving some money just in case I lose. The idea of having to pay everything back is terrifying but at least now I know what to expect. Also going to start gathering all my documentation like everyone suggests. Has anyone had success with those callback services that keep getting mentioned? I've been trying to call unemployment for weeks with no luck and I'm getting desperate to talk to someone about my specific case.

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Mae Bennett

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I went through this exact situation about 6 months ago when my employer suddenly closed. NYS Department of Labor was actually pretty understanding about it. They do have access to quarterly wage reports like others mentioned, but what really helped me was keeping detailed records - I had screenshots of my work schedule, copies of direct deposit records from my bank, and even some work emails on my personal phone. The key thing is that business closure is considered "involuntary separation" so you're automatically eligible as long as you can prove you actually worked there. My claim was approved within 2 weeks even though they couldn't contact my former employer. Don't stress too much about it - the system is designed to handle these situations since small businesses close all the time.

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Andre Laurent

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This is really reassuring to hear, thank you! I've been so worried about the verification process since my employer just vanished. I do have my direct deposit records and paystubs saved, so it sounds like I should be okay. Did you have to do anything special to prove the business actually closed, or was that something they could verify on their own?

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Just wanted to share my recent experience since I filed in March 2024. NYS Department of Labor did verify my employment automatically through their wage database for most of my work history, but they also sent me a questionnaire asking for additional details about my separation. Even though I had all my paystubs and W-2s, they still wanted me to explain exactly what happened when my company laid me off. The whole process took about 3 weeks from filing to getting my first payment. One tip - if you're filing online, make sure to upload any documentation you have right away rather than waiting for them to ask for it. It seems to speed things up when they can see you have supporting evidence from the start.

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That's a great tip about uploading documentation right away! I'm about to file and have been wondering whether to wait for them to request documents or submit everything upfront. Did you upload your paystubs and W-2 through the main application portal, or was there a separate section for supporting documents? Also, when they sent you the questionnaire about your separation, was it pretty straightforward questions or did they ask for a lot of detail about the circumstances?

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Joshua Hellan

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also make sure you're filing your weekly claims even if your initial claim is still pending! i made that mistake and it delayed everything even more

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Malia Ponder

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Wait really? I thought I had to wait until my claim was approved before filing weekly claims?

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Kyle Wallace

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No, you should definitely start filing your weekly claims right away. Even if your initial claim is still being processed, you need to establish that you're actively claiming benefits for each week you're unemployed.

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Oliver Becker

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I just went through this same process last month! Here's what helped me: Once you're logged into my.ny.gov, look for the "Unemployment Services" section, then click on "UI Online Services." From there you should see options like "Claim Summary" and "Payment History" - that's where your status will show up. Mine showed "Pending - Adjudication" for about 2 weeks before it got approved. And yes, definitely start filing your weekly claims right away even while it's pending - you can't go back and claim those weeks later if you miss them. The whole process is frustrating but hang in there!

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This is super helpful! I just created my my.ny.gov account and found the UI Online Services section. My claim is also showing "Pending - Adjudication" so it's reassuring to know that's normal. Quick question - when you were filing your weekly claims during the pending period, did you have to answer different questions or was it the same process as after approval?

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Ana Rusula

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@Oliver Becker Thanks for the detailed breakdown! I m'in the exact same boat right now - filed about a week ago and it s'showing Pending "- Adjudication on" my account. I was getting worried that something was wrong but it sounds like this is totally normal. One thing I m'confused about though - when I go to file my weekly claim, it asks if I m'able "and available for work but" since my initial claim isn t'approved yet, should I still be answering yes to that? I don t'want to mess anything up by giving the wrong response during this pending period.

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The whole system is funded by employers but honestly it feels like they make it as hard as possible for us to actually collect what we're entitled to. All these adjudication delays and job search requirements - it's like they want people to give up and stop filing claims.

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SO TRUE!! the job search thing is ridiculous when you're already looking for work obviously

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Thanks everyone for the detailed explanations! I had no idea it was completely employer-funded. It's actually pretty smart that companies with higher turnover pay more - gives them a real financial incentive to treat workers better and avoid unnecessary layoffs. Makes me feel less guilty about collecting benefits knowing my former employer was required to pay into this system all along.

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