New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Did you manage to get your certification done? The site was having maintenance issues last night.

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Yes! Thanks for checking. I was able to certify this morning. The site was working much better, just like someone suggested. Really relieved I didn't miss out on this week's payment.

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Just wanted to add that if you're dealing with a busy interview schedule like the original poster, you can also certify online from your phone using the mobile site. I've done this between interviews when I couldn't get to a computer. The mobile interface is pretty straightforward and saves you from missing deadlines when life gets hectic. Good luck with the job search!

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That's such a helpful tip about using the mobile site! I had no idea you could certify from your phone. I'm always running around to interviews and this would be perfect for those crazy busy weeks. Does the mobile site have all the same features as the desktop version?

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I'm dealing with the exact same situation - 7 weeks in adjudication and feeling completely helpless. The financial stress is overwhelming when you're doing everything right but the system just fails you. I've tried calling every day, sometimes multiple times, and either get disconnected or told they can't provide any updates. What's really frustrating is that there's no transparency about what's actually causing the delay or even a realistic timeline for resolution. I've been documenting everything like others suggested, but it feels like we're all just stuck waiting while bills pile up. Has anyone had success with escalating through supervisors when you do get through to someone?

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I've been in a similar situation and asking for a supervisor when you finally get through can sometimes help, but it's hit or miss. What worked better for me was being very specific about the financial hardship - mention eviction notices, utility shutoffs, medical needs, etc. They have some ability to flag urgent cases. Also try calling your local assemblyperson's office like someone mentioned earlier - their constituent services can sometimes get responses from DOL faster than we can as individuals. The whole system is designed to wear us down, but don't give up!

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I'm really sorry you're going through this - the 8 week wait is absolutely unacceptable, especially when you're facing eviction. While suing NYS DOL is extremely difficult (they have sovereign immunity protections), there are some immediate steps that might help. First, definitely contact your state senator and assembly member's offices - their constituent services can sometimes get DOL to respond faster. Second, try reaching out to legal aid organizations in your area - they often know specific advocacy tactics for unemployment delays. Third, consider filing a complaint with the New York State Comptroller's office about the processing delays. Document everything with timestamps and reference numbers. The system is broken, but most people do eventually get their benefits with back pay. Don't give up certifying weekly even while waiting - you'll lose those weeks if you stop. Hang in there!

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This is really helpful advice! I hadn't thought about filing a complaint with the State Comptroller's office - that seems like it could create some accountability pressure. The legal aid suggestion is great too since they might know specific tactics for unemployment cases. It's reassuring to hear that most people eventually get their back pay, even though the wait is brutal. I'm definitely going to try contacting my assembly member's office first thing Monday morning. Thanks for taking the time to give such detailed suggestions - it gives me some concrete actions to take instead of just feeling helpless!

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I'm currently on day 3 of business days waiting for my employer to respond after being laid off from my hostess position at a local diner. They had to reduce staff because foot traffic has been really slow this winter. Reading through all these experiences from people in similar restaurant situations is giving me so much hope! It sounds like these types of layoffs due to business slowdowns are exactly what unemployment benefits are designed to cover, and the 10 business day rule seems pretty consistent based on everyone's timelines. I've already started doing my weekly certifications after seeing how important that is for getting full backpay once approved. The financial anxiety is definitely starting to set in, but this community has been incredibly helpful for understanding what to expect. Thanks to everyone for sharing their experiences and timelines - it really helps to know so many others in the restaurant industry are going through this same process and that most legitimate layoffs seem to get approved once that employer deadline passes!

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Hey DeShawn! I'm at day 8 of business days so a bit ahead of you in this process. It's really encouraging to see someone just starting this journey - the hostess position layoff due to slow winter traffic sounds exactly like the legitimate business reasons that should get approved once that 10-day deadline hits. You're smart to start those weekly certifications right away - that seems to be the most consistent advice everyone gives for protecting your backpay. The restaurant/diner industry layoffs really do seem to be straightforward cases based on all the positive experiences shared here. The waiting definitely gets more nerve-wracking as bills pile up, but reading through everyone's timelines has given me so much confidence that we're all going to get through this. Keep checking this thread - the community support here has been amazing for my anxiety about the whole process!

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I'm currently on day 6 of business days waiting for my employer to respond to my unemployment claim. I was laid off from my line cook position when the restaurant had to cut kitchen staff due to dramatically reduced orders after the holidays. Reading through everyone's experiences here has been incredibly helpful and reassuring! It's clear that restaurant industry layoffs like ours are typically straightforward cases for approval once that 10 business day employer deadline passes. I've been staying consistent with my weekly certifications after seeing how crucial that is for securing full backpay. The financial pressure while waiting is definitely stressful when you're trying to cover basic expenses, but this community thread has given me so much confidence that legitimate business-related layoffs like ours usually get resolved favorably. Thanks to everyone for sharing their detailed timelines and experiences - it really helps to see people at different stages of this same process and know that we're not alone in dealing with the anxiety of waiting for claim approval!

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Ryan Kim

Just make sure you keep up with your job search log and weekly certifications. That's what actually matters for staying eligible. NYS Department of Labor is more concerned about whether you're actively looking for work than anything else.

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This is really helpful information everyone! I was also wondering about this when I first applied. One thing I'd add is that if you're concerned about your specific situation, you can always call the NYS Department of Labor directly or check their FAQ section on unemployment eligibility. The main things they care about are that you're able to work, available for work, and actively searching for employment. The drug testing worry is totally understandable but as others have confirmed, it's not part of their standard process.

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Exactly! And @f3afee8a0bac don't stress too much about the application process itself - it's pretty straightforward online through the my.ny.gov portal. The hardest part is usually just getting through all the initial questions about your work history and reason for separation. As long as you're honest about everything and meet the basic eligibility requirements, you should be fine. The job search requirements are definitely the main thing to focus on once you're approved.

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I'm going through the exact same thing right now - my 26 weeks just ended last month and it's been really stressful trying to figure out what comes next. The NYS Department of Labor website could definitely be clearer about this stuff upfront. I had no idea it was just 26 weeks until I got that notification. What's been helping me is reaching out to multiple resources at once rather than waiting for one thing to work out. I applied for SNAP benefits immediately, contacted my local 211 for emergency assistance programs, and signed up with the American Job Center like others mentioned. The job search requirements during those 26 weeks actually helped me build a routine, so I'm trying to keep that same energy even without the weekly payments. It's tough out there but we've got to keep pushing. Have you looked into any temporary or gig work to help bridge the gap while you're searching for something permanent?

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@Connor O'Neill - I'm dealing with this too and your approach of hitting multiple resources at once makes so much sense. I've been kind of paralyzed trying to figure out where to start, but you're right that we can't just wait around for one solution. I hadn't thought about gig work as a bridge - are you doing anything like that? I've been so focused on finding a "real" job that I might be overlooking ways to at least get some income flowing while I keep searching. The stress of having no money coming in is definitely making it harder to stay focused on the job hunt. Thanks for sharing what's working for you!

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@Connor O'Neill - I've been doing some DoorDash and Instacart to help with bills while job searching. It's not amazing money but it keeps something coming in and gives me flexibility to still go to interviews. The key is tracking everything for taxes since you're technically self-employed. Also look into TaskRabbit or Handy if you're good with basic home repairs or moving help - those tend to pay a bit better than food delivery. It's definitely not ideal but helps reduce the panic of having zero income while you're looking for permanent work.

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This is exactly what happened to me too Connor. The 26-week limit caught me completely off guard - I kept thinking there would be some kind of extension or that I was missing something. NYS Department of Labor really should make this clearer when you first file your claim. What helped me was immediately getting on mybenefits.ny.gov to apply for SNAP and other assistance the day my UI ended. Also check with your local social services office about emergency programs - some counties have short-term cash assistance or utility help that can bridge the gap. The American Job Centers that others mentioned are legit too - mine had workshops on interviewing and even some temp-to-hire opportunities I wouldn't have found elsewhere. It sucks that we have to piece together all these different programs, but don't feel bad about using every resource available. You paid into these systems and they're there for exactly this situation. Keep your head up and keep applying - something will come through!

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@Isabella Ferreira - this is so helpful, thank you! I m'definitely going to check out mybenefits.ny.gov right away. You re'absolutely right that NYS Department of Labor should be way more upfront about the 26-week limit when you first file - I spent weeks thinking I had done something wrong or missed a step. It s'frustrating that we have to become experts in navigating all these different systems just to get basic support. I really appreciate you mentioning the emergency programs through local social services too - I hadn t'even thought to look into county-level assistance. Did you find the application process for SNAP pretty straightforward, or were there any gotchas I should watch out for? The stress of having benefits just cut off is real, so it s'reassuring to hear from people who ve'successfully navigated this same situation.

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