


Ask the community...
I went through this exact situation about 6 months ago! The contradictory letters are definitely a system glitch - what likely happened is that the automated system processed your childcare reason correctly for the employer notification but somehow triggered a different decision pathway for your personal letter. A few things that helped me get it resolved faster: - When you call, ask to speak specifically to a "Claims Examiner" rather than general customer service - Have your confirmation number from both letters ready when you call - Try calling right when they open (8am) - I had better luck getting through then The good news is that since you have documentation showing you were already approved (the employer letter), this should be a pretty straightforward fix once you get someone on the phone. My case got corrected within 48 hours once I reached the right person, and I received full backpay dating to my original claim date. Definitely keep that hearing appointment though - better to be safe than sorry with the NY DOL system!
This is super helpful advice! I hadn't thought about asking specifically for a Claims Examiner - I was just planning to talk to whoever answered. The 8am calling tip is great too, I'll definitely try that tomorrow morning. It's really reassuring to hear that you got it fixed so quickly once you reached the right person. Did you have to provide any additional documentation beyond the contradictory letters, or was that enough to get it sorted out?
I'm going through something very similar right now! Got my denial letter about 2 weeks ago, but when I called my former employer to ask about their side of things, they mentioned they received a letter saying I was approved for benefits due to "involuntary separation." Meanwhile, my letter says I was denied for the same reason - it makes no sense! I've been trying to get through to someone at DOL for days now. The longest I waited was 4 hours yesterday before getting disconnected. It's so frustrating when you know there's obviously just a computer error but you can't get anyone to fix it. Reading all these responses is actually really helpful though - I had no idea this was such a common problem with their system. I'm definitely going to try that Claimyr service someone mentioned, and I'll make sure to ask for a Claims Examiner specifically when I do get through. Thanks for posting about this! Sometimes it helps just knowing you're not alone in dealing with these system glitches.
Wow, it's both frustrating and oddly comforting to see how many people are dealing with this same issue! I'm also dealing with contradictory determination letters right now - got denied but my employer received an approval letter for the exact same claim. It really does seem like their computer system has some serious bugs when it comes to generating these letters. I'm planning to try calling first thing at 8am tomorrow based on the advice here, and definitely going to ask specifically for a Claims Examiner. Has anyone had luck with the online reconsideration request option, or is calling usually more effective? Really appreciate everyone sharing their experiences - makes me feel less crazy for being so confused by these contradictory letters!
I went through this process about 6 months ago and it was definitely confusing at first! One thing that helped me was calling the NYS Department of Labor employer hotline at (518) 457-2635 early in the morning (like 8:15 AM) - I had much better luck getting through then versus later in the day. Also, make sure you have your business formation documents ready when you register because they'll ask for the date you first became liable for wages. The quarterly reports aren't due until the end of the quarter after you hire, so you have some breathing room there. Good luck with your new business!
Thanks for the phone number tip! I've been dreading the phone call part but trying early morning makes sense. Quick question - when you say "business formation documents," do you mean just the Articles of Incorporation or do they need other paperwork too? I want to make sure I have everything ready before I call.
I just went through this exact process two months ago for my consulting business! The NAICS code lookup on the Census Bureau website is pretty straightforward - just search for your industry and it'll give you the 6-digit code you need. For the unemployment tax registration itself, I found it helpful to have my EIN, business formation date, and estimated number of employees ready before starting the online application. One thing nobody mentioned yet - they'll also ask for your anticipated quarterly payroll amount, so have a rough estimate ready. The whole process took me about 30 minutes once I had all the info gathered. Don't stress too much about getting everything perfect on the first try - you can always update most information later through your employer account.
This is super helpful! I'm actually in the same situation as the original poster and was wondering about the quarterly payroll estimate part. How accurate does that need to be? I'm honestly not sure how much I'll be paying my first employee yet since I'm still figuring out the role and hours. Can I just give a rough ballpark figure or do they hold you to whatever number you put in there?
If you're having trouble getting through to NYS Department of Labor to set up the tax withholding, I used this service called Claimyr (claimyr.com) that helped me get connected to an agent quickly. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Was way easier than sitting on hold for hours trying to reach someone.
Just remember you'll get a 1099-G form from NYS Department of Labor in January showing your total benefits received for the year. You'll need this when filing your taxes.
I work in HR and deal with these situations regularly. The confusion here is understandable because there are actually multiple programs that might apply depending on your specific circumstances. While you're correct that traditional unemployment benefits likely won't work due to the "able and available" requirement, New York has several other options worth exploring: 1. **Temporary Disability Insurance (TDI)** - If your medical leave qualifies, this provides partial wage replacement 2. **Paid Family Leave (PFL)** - If caring for a family member or bonding with a new child 3. **Workers' Compensation** - If your medical condition is work-related The key is determining which program fits your situation. I'd recommend calling the NYS Department of Labor's Disability Benefits line specifically (not the general UI line) as they can walk you through eligibility for these alternative programs. You can also check if your employer offers any supplemental disability benefits through their insurance carrier. Don't give up - there are likely options available, just not traditional unemployment benefits.
This is incredibly helpful - thank you for breaking down all the different programs! I had no idea there were so many options beyond regular unemployment. The TDI option sounds like it could be exactly what I need since this is a medical leave situation. I really appreciate you mentioning the specific Disability Benefits line too - I've been trying the general UI number and getting nowhere. It's reassuring to know that even though traditional unemployment won't work, there are other safety nets designed for situations like mine. Going to call that disability benefits line first thing tomorrow!
I was in a very similar situation about 8 months ago - unpaid medical leave with a guaranteed return position. After going through all the confusion and dead ends with regular UI, I ended up applying for TDI (Temporary Disability Insurance) and it was a lifesaver. The process was much smoother than I expected once I got connected to the right department. You'll need documentation from your doctor, but if your medical condition is what's preventing you from working, TDI is designed exactly for this scenario. The payments aren't as much as unemployment would be, but it's something to help cover expenses during your recovery. Don't let the paperwork intimidate you - the disability benefits staff were actually really helpful walking me through everything once I reached them.
Thank you so much for sharing your experience! It's really reassuring to hear from someone who went through the exact same situation. I was starting to feel pretty overwhelmed by all the different programs and requirements, but your comment gives me hope that there's actually a clear path forward with TDI. I'm curious - how long did the whole TDI application process take from start to getting your first payment? And did you need to get any specific forms from your doctor beyond just a regular note? I want to make sure I have everything ready when I apply so there aren't any delays. Really appreciate you taking the time to share what worked for you!
This is exactly the kind of real-world experience I needed to hear! It's such a relief to know that TDI worked out for someone in my exact situation. I've been so stressed about the financial gap during my leave, and knowing there's actually a program designed for this gives me a lot of hope. I'm definitely going to start gathering my medical documentation today and call that disability benefits line. Thanks for sharing your success story - it really helps to know I'm not alone in navigating this confusing system!
Nina Fitzgerald
Just wanted to jump in and say you're going to do amazing Emma! I had my meeting about 3 weeks ago and was SO nervous beforehand, but honestly it ended up being one of the most helpful conversations I've had through this whole unemployment process. The advisor actually gave me some great job search tips I hadn't thought of and helped me understand some parts of the system that were confusing me. One small thing to add - if you have any questions about timing of payments or when to certify, definitely ask during the meeting! I was too shy to ask and ended up having to call back later (which took forever to get through). Also, totally agree with everyone saying to test your tech setup - I did a practice zoom call with my sister the night before just to make sure everything worked smoothly. You're so prepared now with all this great advice from everyone! Can't wait to hear how it goes! 🤞✨
0 coins
Emily Jackson
•Nina this is so encouraging to hear! 🥺 I was definitely planning to be too shy to ask about payment timing but you're totally right - better to ask while I have them there than try to get through on the phone later. The practice zoom call idea is brilliant too, gonna rope my roommate into helping me test everything out tomorrow night. It's amazing how this thread went from me being terrified to actually feeling prepared and optimistic! Thank you so much for sharing your experience 💕
0 coins
AaliyahAli
Emma, you've gotten amazing advice here! Just wanted to add - if you're on any medications that might affect your work availability, they might ask about that too (nothing invasive, just general stuff). Also, I learned the hard way to have a backup plan if your primary internet fails - I actually used my phone's hotspot when my wifi got spotty during my call. One last thing that really helped me: I wrote down my employment history with dates beforehand because I always blank on that stuff when put on the spot! The whole process ended up being way more supportive than scary. Sending good vibes for Tuesday! 🍀
0 coins