New York Unemployment: Can't finish claim because no one answers the phone!
I'm so frustrated with ny unemployment right now. I've been trying to finish my claim since June, but I can't get through to anyone on the phone. It's like they're never there! How is anyone supposed to complete their claim if no one ever picks up? This is ridiculous. Has anyone else been dealing with this? Any advice on how to actually reach a human being?
37 comments
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Tom Maxon
I found a way to solve NY unemployment phone frustrations, watch this: https://www.youtube.com/watch?v=84XVDGFL2gk
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Paolo Marino
Welcome to the club, buddy. I've been trying to get through for months too. It's like they're playing hide and seek with us or something 🙄
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Amina Bah
•Hide and seek? More like ghosting us all 👻 NY unemployment is the ultimate player lmao
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Oliver Becker
•Fr tho, it's getting ridiculous. How are we supposed to survive if we can't even get our claims processed?
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Natasha Petrova
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video for more info: https://youtu.be/Rdqa1gKtxuE
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Javier Hernandez
•Sounds too good to be true. How does it actually work? Is it legit?
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Natasha Petrova
•It's totally legit. You just enter your phone number on their website, pay the fee, and they start calling for you. When they get through to an agent, your phone rings and you're connected. Saved me hours of frustration.
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Emma Davis
•Idk man, paying to get through to a government service? Seems sketchy af
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Natasha Petrova
•I get the skepticism, but when you've been trying for months like I had, $20 is worth it to finally get your claim sorted. It's not ideal, but it works 🤷♂️
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LunarLegend
Have you tried calling right when they open? I heard thats the best time to get through
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StardustSeeker
•Yeah, I've tried that. Set my alarm for 7:55 AM and everything. Still no luck 😫
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Malik Jackson
This is why the system is broken. They make it impossible to reach them and then wonder why people are struggling. It's a joke.
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Isabella Oliveira
Guys, I've been down this road and I've got some tips that might help. Here's what worked for me: • Call early in the morning, like 5 minutes before they open. Be ready to hit redial. • Use multiple phones if you can. I had my cell and landline going at the same time. • Try different days of the week. Mondays and Fridays seem to be the busiest. • Check their social media for any announcements about high call volumes or system issues. • If all else fails, consider using a service like Claimyr. Yes, it costs money, but it saved me weeks of frustration. Remember, persistence is key. Don't give up! The system sucks, but you gotta play the game to win. Good luck!
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Ravi Patel
•This is gold 💯 Thanks for sharing your experience!
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Freya Andersen
•Wait, what's Claimyr? Never heard of it before.
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Isabella Oliveira
•Claimyr is a service that calls ny unemployment for you and connects you when they get through. It's not free, but it can save you a ton of time and stress.
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Omar Zaki
have u tried emailing them? sometimes that works better than calling
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StardustSeeker
•I didn't even know they had an email option. Do you have the address?
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Omar Zaki
•my bad, i was thinking of a different state. NY unemployment doesn't have a public email 🤦♂️
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CosmicCrusader
This is why I'm considering moving to a different state. NY unemployment is a nightmare 🤮
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Chloe Robinson
Unpopular opinion: maybe if everyone stopped calling about every little thing, it would be easier to get through for those who really need it 🤷♀️
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Diego Flores
•Bruh, you really think people are calling for fun? Everyone calling NEEDS it 🙄
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Chloe Robinson
•Fair point. I guess I'm just frustrated with the whole situation too.
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Anastasia Kozlov
I feel ya. Been trying since May. At this point, I'm convinced the ny unemployment office is run by a bunch of trained monkeys 🐒
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Sean Flanagan
•Hey now, don't insult monkeys like that. They'd probably do a better job 😂
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Zara Mirza
Has anyone tried reaching out to their local representative? Sometimes they can help push things through.
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NebulaNinja
•I did this! It actually helped. Took a few weeks, but my rep's office was able to get someone from unemployment to call me back.
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StardustSeeker
•That's a good idea, I'll give it a shot. Thanks!
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Sofia Ramirez
I've been in the exact same boat since July! What finally worked for me was using the callback feature on their website - you have to dig around to find it, but it's there. You schedule a callback and they actually do call you back, usually within 2-3 business days. It's not perfect but way better than sitting on hold for hours. Also, try calling the technical support line instead of the main claims line - sometimes they can transfer you directly to a claims specialist and the wait times are shorter. Don't give up, the system is broken but there are workarounds! 💪
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Justin Trejo
OMG thank you so much for mentioning the callback feature! I had no idea that existed. I've been literally calling hundreds of times and getting nowhere. Definitely going to try scheduling a callback tomorrow. Also great tip about the technical support line - makes total sense that it would have shorter wait times. You might have just saved my sanity! 🙏
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McKenzie Shade
•Wait, where exactly is this callback feature on the website? I've been looking everywhere and can't find it. Is it hidden in the main menu or somewhere else? I'm willing to try anything at this point - been stuck in this phone loop nightmare for weeks! 😩
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Aisha Hussain
•@McKenzie Shade I think you need to log into your NY.gov account first, then go to the unemployment section. From there, look for something like Contact "Us or" Request "Callback -" it s'usually buried in the help/support section. Sometimes it s'called Schedule "an Appointment instead." The website layout is confusing but it should be there somewhere. Hope this helps!
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Zoe Papanikolaou
•@McKenzie Shade I think I found it! You have to go to the main NY DOL website, then navigate to Unemployment "Insurance and" look for Contact "Us -" there should be a Request "Callback option" buried in there. It s'not super obvious which is probably why most people miss it. I m'going to try it myself tomorrow morning. Fingers crossed this actually works! 🤞
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Victoria Brown
•I found it! It's buried pretty deep - you have to log into your NY.gov account, go to the unemployment services section, then look for "Contact Us" at the bottom of the page. From there, there's a small link that says "Request a Callback" - it's easy to miss because it's not prominently displayed. You fill out a form with your phone number and best times to call, and they're supposed to get back to you within 72 hours. Hope this helps! 🤞
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Liam McConnell
•@McKenzie Shade I found it! It s'not super obvious - you have to log into your unemployment account first, then go to the Contact "Us section." From there, look for something like Request "a Callback or" Schedule "a Call -" the exact wording might vary. It took me forever to find it too, but once I did and scheduled it, they actually called me back within 2 days. Way better than the phone roulette! Hope this helps!
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Taylor To
•@McKenzie Shade I found it! You have to log into your NY.gov account first, then go to the unemployment services section. Look for Contact "Us and" then there should be a Request "Callback option" buried in there. It s'not super obvious - took me forever to find it too. Sometimes it s'under Technical "Issues or" Account "Help depending" on what type of problem you re'having. Hope this helps!
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Sofia Peña
•I found it! You have to log into your unemployment account, then go to "Contact Us" at the bottom of the page. From there, click on "Request a Callback" - it's kind of buried but it's definitely there. You fill out a form with your issue and they're supposed to call you back within 72 hours. I scheduled mine yesterday so fingers crossed it actually works! 🤞
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