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This whole thread has been so helpful! I'm dealing with something similar right now - certified on Monday but still nothing showing up in my payment history. Reading through everyone's experiences, it sounds like these verification holds from the February system update are more common than I realized. @Aaron Boston I'm so glad you got yours resolved quickly once you reached an agent! That gives me hope that mine might be a similar situation. Going to try calling first thing tomorrow with all my documentation ready. Thanks to everyone who shared their experiences and tips - this is exactly the kind of real-world advice you can't get from the official NYSDOL website!
@Logan Greenberg You're so right that this kind of real-world advice is invaluable! I'm new to this community but have been lurking for a while, and it's amazing how much more helpful these discussions are than the official resources. The fact that @Aaron Boston came back to share the resolution really makes a difference for those of us facing similar issues. It sounds like this February system update has created a lot of these verification holds, but at least now we know they re'fixable. Good luck with your call tomorrow - hopefully you ll'get through quickly and it ll'be as straightforward as Aaron s'experience!
This thread is incredibly helpful! I'm also dealing with a missing certification issue right now - certified on Tuesday but nothing showing in my payment history. After reading through everyone's experiences, especially @Aaron Boston's resolution, I'm feeling much more hopeful that this is just another one of those verification holds from the February system update rather than a major problem. It's so frustrating that the system creates these holds automatically but requires calling to fix them, and that there's no notification to let us know what's happening. Going to try calling tomorrow morning with all my info ready. Thanks to everyone for sharing their experiences - this community is such a lifesaver when the official resources leave us in the dark!
@Javier Morales I m'in the exact same boat! Just certified earlier this week and nothing is showing up. This thread has been such a relief to read - I was starting to panic that something was seriously wrong with my claim. It s'really reassuring to see that @Aaron Boston got his resolved so quickly once he reached an agent, and that these verification holds seem to be a common issue since that February update. I m planning'to call tomorrow too. Hopefully we ll both'get through and get this sorted out fast! Thanks to everyone for sharing their experiences here - it s so'much better than trying to figure this out alone.
Hey Sean, I just went through this same process about 3 weeks ago! The phone option definitely exists but honestly the website is your best bet once you get it working. I had the same timeout issues you're describing - what finally worked for me was using a different device entirely (switched from my laptop to my phone) and filing around 11 PM when hardly anyone else was online. The mobile version of their site actually seemed more stable than the desktop version. If you do end up calling, try calling right at 8 AM when they open - that's when I had the best luck getting through. Also make sure you have your W-2s or pay stubs handy regardless of which method you use, they'll need your quarterly earnings info. Good luck!
Thanks Keisha! That's really helpful to know about the mobile version being more stable. I actually did manage to get through the website early this morning around 6 AM and submitted my claim successfully. The early hours definitely seem to be the key - much less traffic on the system. For anyone else reading this thread, I'd definitely recommend trying the website first during off-peak hours before resorting to the phone lines. The mobile site tip is gold though, wish I had known that earlier! Appreciate everyone's help in this thread.
I'm new to this whole unemployment process and this thread has been incredibly helpful! Just wanted to add that I successfully filed my NY unemployment claim by phone yesterday after reading all your advice. I called 1-888-209-8124 at exactly 8:00 AM and got through after about 45 minutes on hold. The rep was really patient and helpful - they walked me through each section and made sure I understood what documents I'd need for weekly certification. One thing they emphasized was having your direct deposit info ready when you call, as they can set that up during the initial claim process. For anyone still deciding between phone vs online, the rep told me that while online is faster for processing, phone claims get the same priority once they're in the system. Thanks to everyone who shared their experiences - it made the whole process much less stressful!
This is so frustrating!! Why can't they just have clear rules about this stuff? Like if you worked for almost 30 years you should be able to get something to help with the gap. The system is broken.
I'm in a similar situation and did some research on this. From what I've learned, you might have better luck if you can frame it as being available for work rather than retirement. The NYS Department of Labor looks at whether you're genuinely seeking employment. If you file and emphasize that you're looking for work (even part-time) during this transition period, and you meet the work search requirements, you might have a shot. Just don't mention "retirement" in your application - focus on being between jobs and actively seeking employment. Document your job search efforts thoroughly in case they ask for proof.
Just went through this myself! Filed my backdate request in January after losing my job in November. They approved it but I had to provide a letter from my doctor about anxiety/depression that prevented me from filing right away. The key is being honest about why you waited and having some kind of documentation to back it up. Also keep records of any job applications you submitted during those weeks - it shows you were genuinely trying to find work. Don't give up, it's definitely possible! 🙏
Savannah Glover
This thread has been a lifesaver! I'm about 6 weeks into my NY unemployment claim and have been having the exact same confusion. I currently show 76 effective days remaining, which I now understand means I have 19 weeks left (76 ÷ 4 = 19) - not the 10-11 weeks I was calculating based on calendar days! What really gets me is how this isn't explained ANYWHERE in the initial paperwork or orientation materials. I've been stressed for weeks thinking I was running out of benefits way faster than I should be. The effective days system actually makes a lot of sense once you understand it, but they really need to do a better job explaining it upfront. I'm definitely going to start tracking this in a spreadsheet like others have mentioned. Thanks to everyone who took the time to explain this so clearly - you've probably saved a lot of people from unnecessary panic attacks over their benefit calculations!
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Marcus Williams
•This thread has been amazing! I'm so glad I'm not the only one who was confused by this system. I'm currently at 88 effective days remaining, which means I have 22 weeks left (88 ÷ 4 = 22). Like everyone else here, I was initially calculating it wrong and thought I was almost out of benefits when I actually have months left. The spreadsheet tracking idea is brilliant - I'm definitely setting one up this weekend. It's wild that such a basic explanation of how their counting system works isn't provided anywhere official. Reading through all these comments has been more helpful than anything on the actual NY DOL website. Thanks to everyone for sharing their experiences and doing the math examples - it makes everything so much clearer!
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Luca Ferrari
I'm new to this community and just started my NY unemployment claim last week. Reading through this entire thread has been incredibly helpful! I was having the exact same confusion about the day counting system. I currently have 92 effective days showing on my account, which based on everyone's explanations means I have 23 weeks of benefits left (92 ÷ 4 = 23). I was initially panicking thinking I only had about 13 weeks based on calendar days. What a relief! It's really frustrating that NY DOL doesn't explain this effective days system clearly when you first file. I spent so much time worried that something was wrong with my account. Thank you to everyone who shared their experiences and math examples - this community is incredibly valuable for navigating these confusing systems. I'm definitely going to start tracking my effective days in a spreadsheet now that I understand how it all works!
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